Customer Service Sales
Resume:
S ha ron J. H utchings
** ***** ******, ****** ****, NJ 07307
203-***-**** (Mobile)
************@*****.***
SUMMARY OF QUALIFICATIONS / STRENGTHS:
Dedicated and skilled business professional with 12 + years in multi-national,
global corporate environments working with "C" Level executive teams.
Strong work ethic and positive attitude. Self-starter with a high level of
professionalism and business acumen. Able to interact professionally at all
levels, both internally and externally. Strong, time management skills, able to
effectively multi-task and reprioritize as needed. Ability to remain calm under
pressure in ever-changing environments. Able to maintain confidentiality of
sensitive business and personnel matters. Strong diplomatic skills.
SPECIALTIES:
Proficient in MS Word, PP, Excel, Outlook; Efficient PowerPoint, Concur, ACT,
Siebel, Sabre, Internet. Knowledge of MS Access, Adobe Acrobat, Archibus
PROFESSIONAL EXPERIENCE:
11/91 - present ACXIOM CORPORATION, New York, NY
(Public Company; ACXM; Information Technology & Services
Industry)
Executive Assistant / Office Manager (7/2000 – present)
Support SVP Managing Director, Financial Services & SVP
Global CMO and Executive Leadership Team
Executive Assistant
Heavy e-mail / calendar management and scheduling in
Outlook
Intensive travel planning and logistics for MD, CMO and
leadership team
Plan / coordinate office, team & client related events
Schedule / facilitate client meetings, internal planning
sessions (in-person, audio and video)
Point person for C-Level executives when visiting NY
Office
Handle confidential schedules / Itineraries with discretion
Managed the scheduling of Manhattan apartment for MD’s
sales executive team.
Create PowerPoint Presentations / Proposals / Excel
Spreadsheet / Draft Internal & External Communications
Process Expense Reports in CONCUR system
Review / dispute all incoming invoices / Process thru
PeopleSoft / Assign appropriate charges to various
departments within office
Office Manager
Manage day to day operation of NY office facility
Created on line conf rooms reservation process for NY Office
/ Manage calendars in Outlook
Liaison with Recruiting Department regarding NY Sales
office hiring
Assist with job postings / pre-screening of candidates /Set up
interviews etc.
New Hire on boarding / associate moves / space
requirements etc.
Liaison with building management regarding building
maintenance / Fire Safety issues
Manage the engagement process of NY Office consultants to
ensure compliance with HR Department
Liaison with HR Department regarding employee related
issues
Maintain checkbook / petty cash account / reconcile
monthly / sign checks
Troubleshoot all facilities / phone / LAN / IT & security
related issues
Manage vendor relations / order office supplies
Maintain all office equipment (copiers, fax, LAN printers,
postage machine etc.)
Customer Service Rep. / Sales Assistant (2/95 – 6/2000)
Provided daily customer service support to top sales reps
and their clients in busy Data Products Division.
Answered all inbound calls in busy sales office
Prepared order forms / tracked orders / provided pricing
information to clients.
Maintained client / prospect database in ACT.
Accompanied reps to client meetings and attended Sales
training.
Assisted reps in business growth with existing clients
Created / prepared PowerPoint presentations, proposals,
media kits, prospecting letters, Christmas mailings etc.
Daily heavy telephone contact with clients
Receptionist / Administrative Assistant (11/91 – 1/95)
Managed reception area of busy sales office
Meet and greet clients / visiting associates in reception area
Answer / screen / forward all incoming calls in a courteous
and professional manner
Type correspondence, memorandum, pricing documents,
data entry
Distribute mail and prepare weekly schedules.
Sha ron J. H utchings ( page 2)
203-***-**** (Mobile)
1/90 - VISTA INTERNATIONAL HOTEL, New York, NY
10/91 Executive Floors Hostess / Concierge
Greeted International / VIP guests at the reception desk in
the complementary Executive Lounge in the World Trade
Center. Made recommendations, reservations and
transportation arrangements to Broadway shows,
restaurants, nightspots etc. Supervised small staff of lounge
attendants. Performed Express check-ins, check-outs.
Inspected rooms prior to guest arrivals. Set up continental
breakfast / hors d’oeuvres on buffet table. Assisted in the
mixing / serving of drinks when needed. Conducted weekly
inventory of the lounge bar.
EDUCATION:
BARUCH COLLEGE / Marketing Major
NEW YORK UNIVERSITY / Bookkeeping
Courses / Seminars:
Speaking with Ease
How to Deal with Difficult People
How to Communicate Effectively
REFERENCES WILL BE FURNISHED UPON REQUEST
Contact this candidate