Technician Quality Assurance

Thad D. Halladay

*** ****** *** ***** ***

Jamestown, NY 14701

Cell: 716-***-****

************@*****.***

Willing to relocate at own expense.

Objective:

To obtain a full time position where I will be able to further utilize the

skills I have gained through past employment and education.

Employment History:

Jamestown City School District 716-***-**** Jamestown, NY

Computer Services Specialist 09/2006 - 06/2011

Rotating help desk coverage and desk side support. Primarily a Desktop

Technician role to provide maintenance and support of Macintosh and Windows

computers with Apple OS 9\10 and Windows 2000\XP\7 including

hardware\software repairs and installations, vendor repairs,

troubleshooting both on-site and via remote control software, imaging of

computers, repair of projectors, creation\management of ID swipe cards, A\V

setups, use of toning equipment, and inventory control throughout multiple

buildings. A+ certified.

Adelphia Communications Corp. 814-***-**** Coudersport, PA

PC Analyst 09/2005 - 09/2006

Primarily a Desktop Technician role to troubleshoot, diagnose, and repair

Windows based computers both on-site and via remote control software,

perform password resets and other account changes and perform installs,

moves, adds and changes.

Collier Health Services Inc. 239-***-**** Immokalee, FL

Help desk Technician 01/2005 - 09/2005

Primarily a Desktop Technician role to troubleshoot, diagnose, install and

repair Windows based computers and peripherals in a help desk environment

(at multiple office locations) including hardware such as computers, thin

terminals, printers, maintenance kits, network interface cards, hard

drives, and VoIP telephone systems.

Computer Centers USA 239-***-**** Ft Myers, FL

Computer Repair Technician 10/2004 - 01/2005 (Part-time, contract)

Troubleshoot, diagnose, and repair customer computers as well as answer

phones and help customers in a retail store environment.

Dresser Rand Co. 716-***-**** Olean, NY

Senior PC Support Technician 2/1999 - 07/2003

Primarily a Desktop Technician role to support Windows based computer

systems (software and hardware) and maintain procedural documentation.

Image, configure and install desktop and laptop computers and peripherals

(IE printers, thin terminals). Troubleshoot network connectivity calls both

at the wall and in wiring closets. Regularly perform assigned installs,

moves, adds and changes.

MCS, Inc. 480-***-**** Scottsdale, AZ

CADD/CAM Support Technician 4/1996 - 05/1998

Provide extensive customer support in a help desk environment. Perform

quality assurance testing and certification of current and new software.

Test customer anomaly reports and provide pertinent information for

development staff. Assist customers in configuring and testing computer

hardware and peripherals.

Education:

Olean High School, Olean, N.Y.

1983-High School Diploma

Alfred State College, Alfred, N.Y.

1988-Completed one year of Architectural Technology Degree

GPA in Major: 3.29

Jamestown Community College, Jamestown, N.Y.

1990-Associates Degree in Mechanical Technology, GPA in Major: 3.40

References:

Ray Monahan 716-***-**** Director of Information Services, Jamestown City

School District

Michael Carpenter 716-***-**** Student Information Systems Data Manager,

Jamestown City School District

Rob Olson 716-***-**** CIO / Application Specialist, Jamestown City School

District

Dan Martin 716-***-**** Friend

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