Customer Service Medical Billing
Resume:
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Natasha T. Wyatt
Profile Highly enthusiastic professional who takes personal
responsibility for achieving maximum results. A key team
player that is highly effective at handling multiple tasks
in a heavy volume atmosphere. Possess a strong commitment to
team environment goals by remaining flexible yet determined
to solve complex problems. Natural leadership approach
towards projects and tasks which are assigned to me.
Experience 11/08-04/11 Screen Actor's Guild
Los Angeles, CA
Secretary
Provided administrative support to the business
representative's. Assisted with the implementation of
production literature.
Organized all weekly meetings. Prepared meeting materials,
such as agenda's, sign in sheets and informational
correspondence.
Read, sorted, and routed incoming mail to all employees,
bringing attention to time sensitive and priority mail as
needed.
Screened and routed all incoming calls for Theatrical
representative's. Provided pertinent information and relayed
accurate messages.
Member Services
Acted as a liaison to high profile clients, answered a high
volume of calls daily. Verified membership as needed.
Managed correspondence with a high level of sensitivity and
confidentiality. Maintained a professional rapport with team
member's, vendors, customer's and client's.
Processed new applications, assisted with billing inquiries,
and provided information regarding the enrollment procedures.
Performed accurate data entry using microfiche.
02/08-11/08 American Medical Response
Torrance, CA
Customer Service Representative/ Medical Billing
Provided organizational and clerical support as needed.
Coordinated and distributed all incoming mail to various
departments in a timely manner.
Worked closely with the department lead to provide a daily
accurate count of all incoming mail.
Entered patient's insurance information for processing of
payments. Billed and mailed out claims to various insurance
carriers.
08/00-11/07 GELSON'S MARKET Marina
Del Rey, CA
Service Deli Clerk
Operated cash register as needed, followed all front end and
cash accountability procedures.
Received product deliveries, ensured order and invoice
accuracy.
Maintained a high level of professionalism while assisting
customer's. Adhered to all quality standards for customer
service.
Communicated effectively to the customer's and team member's.
Strong ability to work independently in a productive
environment while handling multiple tasks.
04/95-07/00 SIGNATURE GROUP/MONTGOMERY WARDS Rosemead, CA
Customer Service Representative (Call Center)
Maintained a friendly disposition while assisting customer's
with billing and warranty issues.
The ability to communicate effectively both written and
speech, while assisting customer's with finding legal
assistance and dental insurance.
Updated customer's information using automated information
data systems.
Had an intimate working knowledge of the customer's needs
while processing new warranties for products, and worked
accurately with an eye for detail.
Education 2006-2007 Everest College Los Angeles, CA
Pursued certificate of completion in Medical Insurance/
Billing and Coding.
Relevant Microsoft Office: Word, Excel, and Outlook; Medical Billing
Skills Software (Med ware); Ten key by touch; Typing (48-50 wpm);
internet savvy
Over 15 years of Customer Service Experience
Medical Billing Procedures
Excellent communication skills both written and verbal
Medical Terminology
2
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