Manager Quality Assurance
Resume:
Marcie L. LaRocque
Alpharetta, GA 30004
**************@*****.***
Operations and Business Management
Seasoned professional focused on lean operating methods and streamlining
business processes maximizing business profitability. Extensive experience
managing mission critical projects and top priority initiatives.
Demonstrated capacity to quickly grasp concepts, adapt to changing
priorities, and manage multiple assignments. Proactive, results driven, and
detail oriented team player recognized for professionalism, personal
integrity, and cross-functional leadership.
Professional Experience
INJOY Stewardship Solutions
Operations Manager, March 2010 - Present
. Manage all aspects of HR, IT, and office administration
. CRM database administration and management to include creating
executive and marketing reports [automated and manual], requirements
definition, customization, and data quality assurance
. Responsible for implementing business marketing initiatives to include
creating targeted mass mailings, marketing materials, and websites
. Play key role in strategic planning and organizational changes
. Provide staff training for the following: CRM database, business
processes and procedures, web-based project management application, and
MS Office applications
. Analyzed such problem areas as equipment utilization, forms design and
functions, systems, procedures, and policies to determine needed
modifications or improvements
. Improved efficiency, minimized costs, and strengthened controls through
design of multiple system/process improvements
. Financial data analysis
. Directly manage and coordinate work with company vendors and
contractors
Universal Business Solutions
Office Manager, March 2009 - March 2010
. Maintained all aspects of organization's finances, to include A/R, A/P,
expense reports, forecasting, monthly financial reports, and payroll
. Acquired vendors through bid process - efforts resulted in >15%
reduction of operating costs
. Managed all human resource functions, to include onboarding, benefits
administration and employee relations
. Contract administration and proposal preparation
. Handled all consultant and executive travel arrangements
American Legislative Exchange Council
Director of IT and Special Projects, June 2006 - September 2008
. Managed special projects as assigned, to include database upgrade, web
site redesign, and 14,000 sq. ft. office move with 6 weeks lead time
. Procured all IT/telecom equipment creating a state of the art
infrastructure - efforts resulted in increased staff efficiency and
communication abilities
. Institute processes to reduce costs, improve productivity and
efficiency, and increase accountability
. Managed organizational strategic plan; provided quarterly reports to ED
and BOD
. Negotiated hotel, service, and other contracts
. Created and managed department budget
. Provided helpdesk support to include staff training and support for
computer applications and phone system
. Planned and coordinated all aspects of board meetings, to include all
travel arrangements [domestic and international] for 45+ state
legislators and business executives, document preparation, meeting room
set up, and catering arrangements
Hill Animal Clinic - Grand Blanc, Michigan
Operations Manager, February 2005 - April 2006
. Maintained all aspects of organization's finances, to include A/R, A/P,
monthly reports, and payroll
. Established business process procedures and guidelines
. Handled all customer, vendor, and employee relations
. Hired, trained and managed staff
. Produced marketing and promotional materials
. Rebuilt vendor relations
. Created file system for entire business practice
National Council For Adoption - Alexandria, Virginia
Operations Manager, September 2002 - August 2004
. Maintained all aspects of organization's finances, to include A/R, A/P,
budget, and annual audit
. Reduced operating expenses by procuring new vendors and streamlining
business processes - efforts resulted in >20% cost savings
. Re-established organizational brand including planned and implemented
total web site redesign
. Implemented new technologies to significantly increase productivity and
communication abilities
. Managed all human resource functions, to include benefits
administration and employee training and relations
. Assisted Vice President of Development with database management,
queries, donor correspondence, proposal writing, and reports
. Rebuilt and cultivated donor relations
. Planned and orchestrated four major fundraising events and two national
conferences
. Coordinated bi-monthly board meetings, member meetings, and
miscellaneous other activities as required
. Handled all aspects of building management including tenant relations
marchFIRST - Southfield, Michigan
Project Coordinator/Business Strategy Consultant, January 2000 - April
2001
. Defined and documented project requirements and website functionality
. Developed, administered, and maintained financials for eight
simultaneous projects ranging from $500,000 to $4.5 million
. Invoiced and collected over $8M in consulting services over a twelve
month period
. Managed project schedules and budgets
. Prepared weekly and monthly client financial reports
. Rebuilt and maintained client relationships
. Supported the Program Manager, to include calendar management, all
executive travel plans, expense reports, and draft correspondence,
documents, and presentations
. Scheduled and participated in client meetings
Education
Baker College [Flint, Michigan] - Business Management and Computer
Networking Technology
Technical Skills
MS Office Suite Visio QuickBooks
Adobe Dreamweaver CS3 Adobe Acrobat
Helpdesk support
Multiple CRM and ATS databases Constant Contact
Basecamp
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