ADDRESS: *** ******* ***** *****
McMurray PA ****7
PHONE: 412-***-****
EMAIL: ****.*********@*****.***
EDUCATION: B.A., Communications and Rhetoric
University of Pittsburgh
EXPERIENCE:
2005 To 2011 DICK'S Sporting Goods/Golf Galaxy
Pittsburgh, PA
Fortune 500 Company, Largest public, all service Sporting
Goods Retailer in the United States.
February 2010 Senior Director
to April 2011 Golf Galaxy, IT and Corporate R.E.
Responsible for providing strategic counsel to key
corporate business unit executives and senior level
managers on business issues, and the associated people
implications including strategic planning, development,
execution and administration of effective policies and
programs to attain short and long-range business
objectives.
. Responsible for the strategic Human Resource support,
including all Recruiting support for the subsidiary
organization Golf Galaxy. Also provided Human Resource
support for DICK's and Golf Galaxy's IT organization as
well as Corporate Real Estate.
. Partnered with newly hired President of Golf Galaxy to
rebuild and redefine the Golf Galaxy Business Model and
Team. This included establishing a new business model,
identifying key roles, top grading current talent,
attracting new and superior talent for key roles via
retained search and individual recruiting efforts,
identifying process improvement opportunities and areas
where immediate improvement could be realized and
success could be quickly measured.
. Worked with Golf Galaxy President, Corporate Real Estate
and Finance to identify low performing stores, create a
plan and lead a team to close stores and redeploy key
talent, which resulted in $4 million dollars in savings
on an annualized basis.
. Worked with Senior Vice President, Corporate Real Estate
to attract three new high potential leaders to complete
the organization.
. Partnered with Real Estate Executive to redefine service
delivery model to one that was more efficient and viewed
as a strong, value added team.
2005 To Director /Senior Director
February 2010 Talent Acquisition
Recruited to create centralized Recruiting processes and
implement a scalable, Branded recruiting technology
solution. Also responsible for DICK'S Executive
Recruiting, Corporate and Field Recruiting teams, New
Store Opening Recruiting Process (28-38 or more per year)
and serve as the Human Resource Generalist for Corporate
Real Estate.
. Centralized Recruiting organization and led both
Corporate, Executive and Field Recruiting including new
Store openings
. Hires per year exceeded 30,000.
. Responsible for identifying key talent and an
appropriate structure to support DICK'S growth
strategies.
. Identified a scalable ATS that would support all areas
of Recruiting - including new store openings. Also
worked with entire HR and Field organization, including
Marketing to develop a world class Recruiting Website
and collateral Recruiting material.
. Partnered with Marketing to ensure Recruiting resonated
with the DICK'S Associate and Customer Brand.
. Promoted several key players to larger roles, developing
key talent to strengthen the organization.
. Managed and was accountable for all company relocations
amounting to more than $6 million annually.
. Served as a key member on two M/A teams, integrating
Golf Galaxy and Chick's Sporting Goods to the DICK'S
organization, responsibilities included placing key
players, closing corporate offices and down sizing team
as needed
1986 To 2005 BANK OF AMERICA
Charlotte, NC
Third largest bank in the U.S. in terms of assets.
February 2002 Senior Vice President, Personnel Executive
To 2005 Corporate Risk Management
Responsible for providing strategic counsel to key
corporate business unit executives and senior level
managers on business issues, and the associated people
implications including strategic planning, development,
execution and administration of effective policies and
programs to attain short and long-range business
objectives. Specifically responsible for supporting
Commercial and Central Credit Risk.
. Partnered with newly appointed Central Credit Risk
Executive to rebuild and redefine Central Credit Risk
team. This included establishing a new business
model, identifying key roles, top grading current
talent, attracting superior new talent for key roles
via retained search, identifying process improvement
opportunities and areas where quick hit success could
be measured. Developed multi generational plan for
continued evolution of the team and the global
services it provides to the enterprise.
. Worked with newly appointed Commercial Risk Executive
to fully establish him with new team, partnered to
establish performance metrics and process
improvements to improve business model, established
robust management routines, implemented
communications strategy and coaching routines to
successfully integrate executive into new role.
. Designed plan to ensure that business results were
met during Bank of America's acquisition of Fleet
Boston Financial, successfully integrated Fleet Risk
organization into BAC Risk organization, including
all optimization efforts (site closures, FTE
reductions), associate communication including on-
boarding and orientation to new organization.
. Established talent strategies, including talent
planning and 360 feedback to enable coaching and up-
tiering of talent in Commercial Risk and Central
Credit Risk.
. Developed diversity strategies for each line of
business to improve diversity and inclusion within
the Commercial Risk and Central Credit Risk teams.
. Partnered with Compensation to establish forward
thinking compensation strategies including incentive
design, variable pay targets and deployment of equity
pay tools.
. Provided Personnel advice and counsel to Senior GCIB
Risk Executive and his leadership team to include
integrating him to new role and new team, right
sizing GCIB Risk organization and working to
establish associate satisfaction plan to improve
overall associate satisfaction. Additionally,
established succession plans and diversity strategies
to improve diversity within the GCIB Risk
organization.
2001 to Senior Vice President, Business Integration Manager
February 2002 Corporate Personnel
Responsible for creating outsourcing strategy for one of
America's largest staffing organizations. Developed and
implemented staffing model, then ultimately managed the day-
to-day operations of outsourced staffing organization
driving reduced costs, and high levels of client
satisfaction.
. Responsible for the delivery of 22,000 non-exempt
hires (clerical, administrative, data entry, loan
processor) by vendor.
. Indentified key personnel to transition to outsourced
vendor's employment.
. Created new staffing business model in support of
Bank of America and other Exult clients, new model
delivered exceptional staffing support and was
centered around relationship managers who coordinated
staffing efforts, provided efficiencies through
innovative staffing strategies and one point of
contact for all staffing needs.
. Resolved employee relations escalations between Exult
and Bank of America.
. Responsible for the successful and cost effective
delivery of flex staffing (temporary staffing) by
vendor through third-party contracts.
. Ensured execution against contractual agreements
related to the staffing process and metrics including
customer satisfaction, and other service level
agreements.
. Drove process improvements with focus on overall
satisfaction with the staffing process - measured
satisfaction via voice of the customer and monthly
surveys.
. Liaised between the Bank and vendor to define and
implement staffing strategy aimed at improving bank-
wide staffing technology solution (Employ).
1998 To 2001 Senior Vice President, National Consumer Staffing
Manager
Led team of 225 recruiting associates with 12 direct
reports in nationwide hiring for the Consumer Branch Bank
network; also responsible for staffing Premier Banking,
Small Business Banking and Marketing Positions.
. Successfully led key staffing organization to source
all positions for Consumer Branch Banking network.
. Utilized talent management process to up tier quality
of staffing team - bringing in a mix of staffing
professionals and business savvy leaders for key
leadership positions.
. Implemented strong relationship management model -
with one stop shopping approach for hiring managers -
new model was widely successfully and ultimately
adopted by other Bank of America Staffing
organizations.
. Implemented comprehensive staffing, pipelining and
diversity strategies that were market driven,
resulted in over 21,000 hires annually.
. Developed performance standards and created reports
to measure, monitor and improve the level of support
provided by the recruiting organization.
. Recognized for excellent results in coaching and
developing associates to achieve exceptional business
results.
. Provided HR and recruiting advice and counsel while
serving as a key member of the Consumer Business
leadership team.
1996 To 1998 Vice President, Mid-Atlantic Staffing Manager
Led team of 16 staffing associates responsible for all
hiring for the Consumer Banking Centers in Maryland,
Washington, D.C., and Virginia.
. Responsible for the development and execution of the
staffing plan to support over 2,000 hires annually.
. Created new staffing model, piloted new model in Mid-
Atlantic area and ultimately implemented new model
bank-wide.
. Integral member of business associates satisfaction
and retention team.
. Participated in various national initiatives,
including the design of the first recruiter incentive
plan.
1994 To 1998 Vice President, Personnel Manager
Served as HR partner for more than 600 Consumer and
Commercial Associates with the Maryland, Washington, D.C.,
and Virginia area.
. Responsible for providing strategic counsel to
business unity executives on human resource issues.
. Trained field associates on all HR related issues
including diversity and sexual harassment training,
effective interview skills, timekeeping and benefits.
. Addressed business as usual and merger related HR
issues.
. Coordinated and participated in various community
projects and events.
1990 To 1994 Assistant Vice President, Senior Recruiter
Responsible for leading local recruiting team in sourcing,
selecting and hiring of sales associates and managers.
. Developed and executed sourcing strategies including
cold calling, bank shops, networking, referrals and
internal sourcing.
. Partnered with training, compensation, and finance to
deliver an integrated recruiting service for line of
business.
. Participated in various community projects and
events.
1986 To 1990 Officer, Recruiter/Analyst and Project Support
Responsible for entry level recruiting for several Maryland
counties and for the District of Columbia; provided project
and analytical support to recruiting team.