Executive Assistant Customer Service

Liesl C Waldron

**** ********* *****,

Atlanta, Georgia 30350

Home: 678-***-**** -

*******@*****.***

Professional Overview

Highly organized and meticulous Executive Assistant with experience in

corporate office setting. I am an energetic, results-oriented team-player

eager to bring my strong administrative skills to a growing company in need

of top-level support. I possess a strong work ethic, professional demeanor

with the ability to be flexible and reprioritize consistently. I have

exemplary communication and computer skills with demonstrated ability to

handle highly confidential information.

Summary of Skills

. 15 years experience in a fast-paced, deadline-driven environment

. Broad-ranging industry experience includes: investment banking and non

profit organizations.

. Report transcription and proofreading

. Budget Analysis

. Strategic thinker

. Business Continuity

. Microsoft Office, Word, Excel, PowerPoint, Publisher and Visio.

. Minute taking

. Event Planning/Coordinating

. Type 70 WPM

. Excellent communication and interpersonal skills

. Highly organized with superior attention to detail

. Multi-Task and strong time management skills

Education

Kaplan University 2012 Drake Business School 1997

Atlanta, GA, USA New York, NY, USA

BS - Communications Business Administration

Certification

Honors: President and Dean's List - GPA: 3.87 Courses include

Keyboarding, Business

Mathematics and Report Writing

Work Experience

Sr. Executive Assistant

October 2008 to Current

CARE USA - Atlanta, GA

. Directly support Chief Operating Officer in managing operation

workflow.

. Coordinate conferences for Regional and Country Directors - includes

one hundred attendees with a budget of 129,000

. Analyze operating budget for the COO.

. Improve communication efficiency as primary liaison between

departments, clients and vendors.

. Manage executive calendar and coordinate weekly project team meetings

and assist in the development of meeting agendas to increase meeting

efficiency.

. Represent COO with various audiences via telephone, email or in person

. Prepare meeting minute's transmittals, memorandums and correspondence

for organizational support.

. Maintain and prioritize daily tasks and projects including: call logs,

appointments, extensive international travel, expense reports

. Prepare agenda, WebEx, minutes for monthly Senior Leadership Team

meetings.

. Excelled within deadline-intensive environment, ensuring accurate and

on-time completion of all projects.

. Record and approve time keeping and HR requests for COO direct

reports.

. Coordinate COO's speaking engagements and public appearances.

. Draft memorandums and letters on behalf of the COO

Sr. Executive Assistant

October 2005 to June 2008

IntercontinentalExchange Inc. - Atlanta, GA

. Directly supported CEO and President in managing office workflow.

. Developed and implemented the company's Amex Corporate Card program

and Concur Expense system which resulted in increased company

efficiency and productivity and lower company cost.

. Managed executive calendar and coordinated weekly project team

meetings and assisted in the development of meeting agendas to

increase meeting efficiency.

. Improved communication efficiency as primary liaison between

departments, clients and vendors.

. Planned and executed all aspects of office move.

. Coordinated all logistics for the Board of Directors meetings.

. Assisted in all areas of administrative work including data entry,

receptionist duties, file organization, research and development.

. Coordinated company's social events

. Consistently praised by management for the quality and timeliness of

reports, attention to detail, exemplary customer service delivery and

team-player attitude.

. Excelled within deadline-intensive environment, ensuring accurate and

on-time completion of all projects.

. Liaised with vendors to order and maintain inventory of office

supplies.

. Developed Executive Agenda for all senior-level management.

Executive Assistant

September 1999 to October 2005

JP Morgan Securities - New York, NY

. Provided support to the Head of Global Equity Research

. Excelled within deadline-intensive environment, ensuring accurate and

on-time completion of all projects.

. Managed executive calendar and coordinated weekly project team

meetings. and assisted in the development of meeting agendas to

increase meeting efficiency.

. Prepared domestic and international travel itineraries for senior

managers.

. Compiled and processed expense reports and billing invoices.

. Interacted with our foreign offices on a daily basis.

. Assisted in all areas of administrative work including data entry,

receptionist duties, file organization, research and development.

. Created databases and spreadsheets to improve Quarterly Earning

Release reporting accuracy.

. Excelled within deadline-intensive environment, ensuring accurate and

on-time completion of all projects.

Executive Assistant

February 1997 to August 1999

Deutsche Bank - New York, NY

? Supported Managing Director.

. Managed executive and team calendar

. Excelled within deadline-intensive environment ensuring accurate and

on-time completion of all projects.

. Scheduled and confirmed appointments for entire management team.

. Assisted in all areas of administrative work including data entry

receptionist duties, file organization research and development.

. Processed expenses for entire team.

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