Customer Service Sales

Sara J. Helton

**** ****** ****, ***** *******, OH 45424

937-***-**** . ***********@*******.***

CUSTOMER SERVICE - ACCOUNTING

OBJECTIVE

Dedicated and efficient professional, with proficient computer skills and

exceptional organizational and analytical abilities, seeking responsible

position.

PROFESSIONAL PROFICIENCIES

. Customer Service

. Financial Documents

. Problem Resolution

. Department Liaison

. Order Processing

. Financial Records

. Spreadsheets

. Account Tracking

. Records Maintenance

. Data Entry

. Administrative Support

. Trial Balance

.

PROFESSIONAL EXPERIENCE

Acosta Sales & Marketing, Sharonville, OH 2001 - Present

Senior Sales Support Coordinator

Coordinate and provide support for staff within reputable food broker

company; accountable for maintaining low trial balances on aged accounts

related to customer deductions; review and clear customer deductions;

analyze transactions and validate deductions; process orders; maintain

filing system; provide comprehensive customer service

Starkist Foods, Inc., Newport, KY 1998 - 2000

Subsidiary of the H.J. Heinz Company

COLLECTION CORRESPONDENT (1999-2000)

Provided services for selected regions; resolved customer deduction issues;

created, updated, and maintained financial and analytical spreadsheets;

collaborated with external brokers and sales representatives; reviewed

discrepancies and ensured correct allowances; provided customer service and

related options pertaining to available service contracts and pricing

policies

Accounts Receivable Clerk (1999)

Tracked weekly unidentified deduction balances to determine need for client

contact; communicated with customers to collect support documentation;

updated system to ensure expedited deduction processing; supervised

scanning room staff, reviewed support documentation and ensured proper

indexing and filing for Records Maintenance Department; performed data

entry

Scanning Processor / Controls Clerk (1998-1999)

Scanned financial documents and checks into Keyfile imaging system; ensured

proper indexing and filing in compliance to departmental procedures;

recorded documents relevant to audit review

CBS Personnel, Ft. Thomas, KY 1997 - 1998

Office Assistant / Customer Accounting ClerK

Temporary Position - Starkist Foods, Inc.

Distributed daily mail to appropriate department; maintained department

files; assisted department manager and supervisors with special projects;

covered various positions and provided assistance within department

COMPUTER PROFICIENCIES

. SAP

. Excel

. MS Word

. Keyfile

. Genix (DMS)

. Document Direct

. Document Analyzer

. Vista

. Siebel

. Account Review

. Becton-Schantz

SPECIALIZED TRAINING: Sarcom Computer Skills Course 1999

EXCELLENT REFERENCES AVAILABLE ON REQUEST

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