Customer Service Sales
Resume:
KATHLEEN GRAVES
Orlando, FL 32822
OBJECTIVE: Employment with an established company needing an experienced,
reliable professional.
EXPERIENCE
March 1999 - March 2011
SYSCO GUEST SUPPLY, Orlando, FL
Customer Service Representative
? Problem-solver and product coordinator for customers, sales
representatives and vendors.
? Call center professional processing all customer inquiries and
complaints.
? Accurately placed, tracked and researched orders.
? Involved in all clerical and billing activities.
? Liaison with other departments to facilitate product delivery.
? Processed information using People Soft, Microsoft Office, Windows
NO,95,98, XP and
Outlook.
May 1991 - March 1999
PENISULAR PAPER COMPANY, Winter Park, FL
Secretary to General Manager/Receptionist
? Responsible for all front-end office operations and administrative
support for GM.
? Processed bids, warehouse-purchasing correspondence, credit and walk-in
clientele.
? Designated backup for office manager including accounting, deposits and
reports.
? Received specialized data processing training as backup for printing all
daily reports including
invoicing journals, inventory, A/R, A/P, back orders, receiving, sales
commissions, recaps,
disbursements and invoice printing.
? Responsible for all supplies, equipment maintenance and mail processing.
April 1989 - April 1991
CARDELLO ELECTRIC SUPPLY COMPANY, Orlando, FL
Data Entry Operator
? Processed daily purchasing, receiving and cash /ticket sales.
? Edited, invoiced, processed and submitted reports to home office.
? Responsible for six-line switchboard and call announcements.
? Frequently corresponded with home office.
? Handled all customer service, complaints and product pricing when
required.
? Maintained sales and billing ledgers.
? Keyed all inventory activities.
EDUCATION: Graduated Brookville High School, Brookville, OH
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