Management Quality
Resume:
Cynthia A. Natcher
Windber, PA 15963
EXPERIENCE:
Supervisor, Quality Problem Management 06/08 - Present
American Red Cross, Johnstown, PA
. Supervise nine employees who are responsible for problem management
functions within all aspects of blood collection, manufacturing,
distribution, and customer satisfaction.
. Plan and devise all workflows within the department
and ensures they are beneficial to the team.
. Maintain extremely organized systems allowing
productivity and efficiency at all times.
. Follow through on all questions, research knowledgeable answers, and
serve as a strong resource to the team in a highly regulated environment.
. Manage front-line operations in order to stay
proficient in all problem management functions.
Problem Investigator, Associate 4/05 - 06/08
American Red Cross, Johnstown, PA
. Investigate and develop corrective actions for a wide range of complex
problems.
. Create and develop problem solving tools to determine root cause
analysis.
. Organize and coordinate meetings among departments, management,
and front-line staff.
. Document thoroughly and comprehensively within all problem
levels, including trends.
. Develop agendas, meeting minutes, and supporting documentation to clearly
explain and investigate problems.
. Work effectively with all departments in order to implement
effective corrective actions.
. Strive to be professional, non-argumentative, and assertive in
times of conflict.
Problem Investigator, Specialist 8/04 - 4/05
American Red Cross, Johnstown, PA
. Manage problems using stringent timelines and prioritize high risk
problems to mitigate additional threats to the organization.
. Maintain the safety, quality, identity, and potency of the nation's blood
supply.
. Print reports, compile data, and provide evidence of findings and
statistics.
. Produce memos in Microsoft Office, compile data in Microsoft Excel, and
communicate through Microsoft Outlook.
. Resolve problems via employee interviews, team meetings, and effective
communication within several levels of employment.
Donor Recruitment, Donor Resources Development 01/03 - 4/05
American Red Cross, Johnstown, PA
. Assisted assigned field representative making sure that collection goals
were met within the territories of Somerset, Fayette, and Mon Valley.
. Recruited volunteers, donors, and sponsors by giving public presentations
highlighting blood donations.
. Communicated directly with sponsors in order to resolve problems, plan
for future blood drives, and ensure future collections were maintained.
. Responsible for the operational efficiency of 90%, or above, at each
blood drive and the ability to book 110% of goal to ensure blood
collections were met, or exceeded.
. Provided educated answers to the public regarding blood, blood
collections, and the recipients who needed their life-saving donation.
Internship 9/02 - 1/03
American Cancer Society, Altoona, PA
. Planned the Direct Sale Site portion of the Daffodil Days campaign
ensuring targeted financial goals were met.
. Recruited all volunteers from local colleges, high schools, fraternities,
etc. for the Direct Sale Sites.
. Attended committee meetings to keep apprised of all the events the
American Cancer Society hosts.
. Learned how to devise organized, detailed systems to plan large scale
fundraising events.
. Contacted the media through verbal conversations and by writing public
service announcements and newspaper articles in order to promote events.
. Participated in the planning of the "Hot Stove Event" to raise money for
cancer research and testing.
SKILLS:
. Public speaking
. Confidence in stressed, pressured environments
. Assertive in times of conflict
. Supervisory skills that have allowed me to deal with difficult, resistant
personalities
. Successful completion of Stat-A-Matrix I / Stat-A-Matrix II /
Intermediate Problem Solving
. Comprehensive knowledge of Microsoft Applications (Word, Excel, Outlook,
Publisher, etc.)
. FCAM (Facility Corrective Action Monitor) Training
EDUCATION:
The Pennsylvania State University, Altoona College, Altoona, PA
Degree: Bachelor of Science, 2002
Major: Business
Option: Health Services
GPA: 3.55
Honors: Dean's List
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