Customer Service Administrative Assistant
Resume:
Catherine Frosi
*****.*********@*****.***
Objective
It is my goal is to share my positive, cheerful, enthusiastic energy &
sparkling personality with every person that I come in contact with. My
mission: To leave the impression of superior customer service "she went
above and beyond"; I was given outstanding service!
September 1998 - October 2009 - Valley Tennis Shop
I have worked in retail for eleven years at the Valley Tennis Shop. I
believe in top notch customer service. The customer should always be
treated with the utmost respect & attention. I would special order items
not normally stocked in the tennis shop for my customers. I willingly
stayed late many times, especially during the holidays, so that parents
could pick up racquets & accessories they purchased for their kids, going
as far as putting them in a different box so they would be surprised I even
delivered racquets to people on my way home from work.
. Responsible for daily operation, customer & vendor relations, retail
merchandise & ordering
. Accounts Payable, Accounts Receivable, Bank Deposits
. Managing, training, supervision & scheduling
September 1998 - June 2008 - Chris Bradley Tennis
As an Administrative Assistant to the Tennis Director I achieved the
highest number of student sign-ups for tennis clinics in the history of
those clinics (1974-2008). I created a Give-Away program for tennis
events. A hit with the members!
. Payroll, Bookkeeping, Bank Deposits, Accounts Payable, Accounts
Receivable
. Tennis Director's schedules, appointments & meetings
. Marketing, promotion, advertising & monthly newsletter
. Multi-line phone, Answered all calls/inquiries regarding 3 levels of
our junior tennis program, lessons, private & group, clinics,
interclub, summer clinics and refers calls to appropriate pro when
necessary
September 1997 - August 1998 - Electec
. Inside contact for 4 outside sales associates, inside liaison between
factory & sales
. Develop & maintain customer & vendor relationships, accurate pricing,
inventory & delivery information
. Quotes, follow-ups, orders, returns, address & resolve customer issues
November 1988 - August 1997 - Alpine Hills Tennis and Swimming Club
I was the "face" of Alpine Hills Tennis & Swimming Club. I greeted
everyone who came through the front doors members, by name & children, and
non members, with an enthusiastic hello, smile or how are you today? I was
told often how much I was liked especially because I was positive, happy
and welcoming. I made the Club their "home" away from home.
. Assisted GM in facilitating daily operations of the Club, Manager on
Duty when GM not present
. Responsible for multi-line phone system, front desk, inventory
control, ordering supplies & beverages
. Created the one and only "Banquet Menu Brochure"
. Responsible for hiring, training, supervising, scheduling all banquet
staff plus scheduling kitchen, bar & snack bar staff
. Met with clients to facilitate the event, management, planning,
scheduling & invoicing
Skills
Personal: Leadership, Motivator, Delegate, Prioritize, Listener, Service
Oriented & a People Person
Computer: Word, Excel, some Power Point, PageMaker, Outlook Express, POS &
Expiron. Accounts Payable, Accounts Receivable, Vendor Relations,
Marketing, Advertising, Promotion, Purchasing & Multi-line phone system.
Education
College of San Mateo, Psychology
References
Chris Bradley 831-***-****, Nancy Eldridge 831-***-****, Vince Verbal 970-
593-8432
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