Manager Customer Service

Suzanne Stallings

** ********* ***, **********, ** 294**-***-*** 3205 ****************@*****.***

Professional Summary

• Over 13 years of Marketing and Sales experience

• Over 5 years of Mortgage and Real Estate experience

• Over 8 years of Human Resources and Management experience, managing between 10 – 20 employees

• Over 16 years of Administrative Support / Executive Assistant experience

• Excellent Computer Skills, including Microsoft Office Suite

• Certified Notary Public for the State of South Carolina

• Can Interview and Start Immediately

Experience

Administrative Assistant

5/2011 – 7/2011, Buist, Byars & Taylor, LLC, Johns Island, SC

• Provide administrative services and support for the attorney and partner of the law firm as well as the associate attorney and

paralegal. Duties include phones, filing, copying, faxing, online banking, ordering office supplies, and greeting clients.

• Responsible for opening, scheduling and maintaining real estate closing files on SoftPro and SharePoint. Duties include

ordering title work and searches, researching deeds, and ordering regime fees from property associations.

• Responsible for post-closing processing duties

Human Resource and Administrative Assistant

10/2010- 4/2011, Charleston County Housing and Redevelopment Authority, Charleston SC

• Provide administrative services and support for the processing of all personnel actions, consultant engagement process, new hire

information and policy file maintenance, departmental database input and maintenance.

• Responsible for providing administrative support for the development and maintenance of the Human Resources department

budgets.

• Provide administrative services and support for employee benefits and workman’s comp.

• Ability to prioritize work assignments, handle multiple tasks and function independently.

Real Estate Sales Assistant and Office Manager

3/ 2005 - Present, Mike Stallings, Realtor with The Beach Company, Mt. Pleasant, SC

• Successfully market real estate properties for clients by creating effective marketing materials for agent’s listings such as copy

for newsletters, blogs, flyers, magazines ads, newspaper ads and mailings

• Data Management

• Analyze market demographics, develop prospecting lists, create CMAs

• Prepare real estate contracts and documents for real estate closings

• Client care: Show homes to prospective buyers; assist sellers with staging home to sell

Crew Leader, Asst. Crew Leader, Enumerator, Quality Control

4/ 2009 – 8/ 2010, Department of Commerce, US Census Bureau

• Crew Leader: Supervised 18 enumerators and 2 crew leader assistants during field operations.

• Conducted training sessions for over 50 trainees.

• Assigned duty areas to employees, observed employees in the field, and provided on-the-spot assistance and supervision.

• Reviewed and certified daily payroll and progress reports and ensured that work was completed within established time

schedules.

• Assistant Crew Leader: Met daily with enumerators to assign work and conduct quality control on their paperwork to ensure

accuracy and completeness.

• Enumerator: Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.

• Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for

quality control verification. Complied with accuracy standards while maintaining high production rates.

Sales Manager / General Manager

1/ 1998 – 1/2005, Studebaker’s Italian Ice, Charleston SC

• Increased production yearly as general manager of ice cream vending company in downtown Charleston

• Managed a staff of 10-15 employees

• Office Manager, Marketing Manager, and Account Executive: Successfully ran all aspects of the office, including following

procedural guidelines set by the City of Charleston and the Department of Health for vending, placement of vending bids,

AR/AP, payroll, taxes, ordering supplies, creating successful marketing materials and distribution, customer service.

• Obtain new accounts for expansion of company

Executive Assistant, Fundraising

3/ 1997 – 11/ 1998, The Citadel Development Foundation, Charleston, SC

• Executed successful Annual Fund campaigns for The Citadel

• Publish and mail monthly fundraising newsletters, individual to each graduating class

• Organize and coordinate all aspects of the Annual Fundraising Conference

• Efficiently and correctly processed donations

• Provided excellent customer service, even in the most challenging situations

Executive Assistant / International Sales

1/ 1994 – 10/1996, de Wolff International, Inc., Richmond, VA

• Sales: Provided high volume international sales spare parts, including invoicing, accounts payable, and accounts receivable.

• Executed successful marketing campaigns for international sales

• Created technical manuals for Wind Turbines

• Participation in International Trade Shows: set up, greet and assist participants, maintain supplies

• In charge of office in absence of principals

James Madison University, Harrisonburg, VA, 1987 - 1991

• Bachelor of Science Degree in Sociology

Special Skills

Excellent Computer Skills: Microsoft Office Suite 2003, 2007, 2010 including Word, Excel, Outlook, Publisher, Access,

PowerPoint, InfoPath Designer, SharePoint Workspace, and OneNote; Microsoft Works Suite; Photoshop; Adobe Acrobat; Quicken;

ACT; Constant Contact; Top Producer; Toolkit CMA; CirclePix; Picasa 3, Internet; SoftPro; ProForm; Website Maintenance; Blogs,

Internet Research, Networking, Real Estate MLS System certified; AS400; Database Maintenance; Network Set-up & Troubleshooting;

Network Security Protection;

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