Customer Service Administrative Assistant

OBJECTIVE

Seeking an accountant position where academic knowledge and extensive

experience will be further utilized and developed.

CAREER PROFILE

. Detail-oriented, efficient, and organized professional with extensive

experience.

. Resourceful in the completion of projects, effective at multi-tasking.

. Possess strong analytical problem solving skills.

. Excellent written and verbal communication skills.

. Highly trustworthy, discreet, and ethical.

EDUCATION

Bachelor of Science in Accounting

George Mason University, Fairfax, Virginia, 2009-2011 August GPA

3.48

Associate Degree in Business Administration

Northern Virginia Community College, Virginia 2006 - 2009 May GPA 3.9

Pursue Bachelor's Degree in Public Health Administration

Purbanchal University, Kathmandu, Nepal 2003 - 2005

EXPERIENCE

Senior Teller, BB&T BANK, VA, USA, September 2006- May 2011.

. Maintained, reconciled, audited, and balanced cash vault and ATM.

. Performed cash order and shipment, and branch reconciliation.

. Audited Official checks, Money order, and Gift cards.

. Approved withdrawal, check cashing, and issuing official checks for up

to ten thousand dollars.

. Trained and coached employees on proper protocols and procedures.

. Promoted and cross sold bank's products and services.

. Adhered to customer requests involving numerous transactions.

. Performed deposits, withdraws, issue money orders, official checks,

and gift cards.

. Ordered bank supplies, tracked invoices, and expenses.

Assistant Manager, Seven Eleven, VA, USA, July 2005- September 2006

. Coached and trained employees and posted their daily schedule.

. Performed daily bank deposits and ordered merchandise and store

supplies.

. Experienced problem solver, ability to resolve disputes to customer

satisfaction.

. Provided excellent customer service.

Administrative Assistant, Ziptech Computer Education, Nepal May-2003-

June 2005

. Performed general office duties and managed internal and external

mail.

. Monitored office supplies and coordinated scheduling of new supplies.

. Prepared confidential reports for senior management.

AWARDS & RECOGNITION

. Rewarded Olympian Award 2008 for customer service, sales, and

operations from BB&T.

. Rewarded Fraud Buster Award 2009 for action against potential loss of

more than nineteen thousand dollars from BB&T.

COMPUTER SKILLS

MS Office 2007. Windows XP, and 7, MS Outlook 2007

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