Sales Customer Service

Crystal Cuellar

Local: **** ***** ****** **, *** 1212 McAllen, Texas 78501 361-***-****

Permanent: 932 West Ave. I Kingsville, Texas 78363 (361-***-*****

Email: ***************@*****.***

Summary of Qualifications

• Experienced retail leader with customer service, supervising staff in a retail location

• Pro-active leader and communicator, paying attention to detail

• Demonstrated ability to self-manage sales team for 8-week Sales Blitz

• Knowledge of Microsoft Windows, Mac, Outlook, Word, PowerPoint, Access, and Excel

• Experience in public speaking and giving presentations

• Handling cash and operating cashier sales

• Professional selling techniques

• Team captain of sales team

• Functional knowledge of the banking industry by serving as Bank Management Trainee

• Understanding of general business activities through work experience

Education

Bachelors in Business Administration, Marketing and Sales Concentration

Texas State University, San Marcos, Texas – May 2010

Activities: American Marketing Association (2 years), Advertising Club (2 years), Catholic Student

Organization (4 years)

Experience

Compliance Assistant – Lone Star National Bank, McAllen, Texas May 2011 –

Present

Responsibilities: Maintaining functional knowledge of all laws, regulations, and guidelines the bank must

comply. Assist compliance officer with monitoring bank’s compliance activities on a daily basis. Assist

with maintaining the Compliance Resource Center including current copies and regulations along with

books, periodicals, and articles that contribute to current compliance related topics. Conduct the bank’s

internal review and self-audit programs for compliance. Interpret technical legal language and analyze

numerical data. Disseminate information to all employees to ensure general knowledge of compliance

requirements

Bank Management Trainee – Lone Star National Bank, McAllen, Texas Aug 2010 – May 2011

Responsibilities: Training program designed to rotate throughout a variety of departments and offered

diverse assignments. Receive hands on training and learned operations in various banking areas such as

Lending, Information Technology, Audit, Accounting, Operations, and Human Resources. Complies with

all bank polices and procedures in addition to banking laws and federal regulations. Work with the use of

effective responsiveness, highly professional presentation. Solve problems by considering available

information, prioritizing, making timely decisions, and drawing logical conclusions. Critical thinking use

in areas of analysis, organization, project management, innovation, and creativity throughout various bank

departments

Sales Representative – Texas State Athletics, San Marcos, Texas Jan 2010 – May

2010

Responsibilities: Team Captain of sales team, personal selling to different departments on Texas State

University campus, develop weekly sales force plans, prepare sales presentation and sale close, sell

season football tickets to faculty and staff, undergo weekly evaluations

Crystal Cuellar

Sales Representative – Embassy Suites, San Marcos, Texas Jan 2010 – May 2010

Responsibilities: Personal selling direct study, self-manage sales team, execute sales force to different

departments on Texas State University campus, develop weekly sales force planning, prepare sales

presentation and sale close, undergo weekly performance evaluations

Sales Associate – David Yurman, San Marcos, Texas Oct 2009 – Feb 2010

Responsibilities: Gain supportive and extensive product knowledge of Yurman products. Maintained a

sales focus to meet productivity levels. Handle exceedingly valuable precious stones and diamonds,

provide a personal selling experience to all our customers, build a client base, reach weekly sales goals,

cashier

Admin Assistant – McCoy College of Business, San Marcos, Texas Aug 2008 – Dec 2008

Responsibilities: Front desk student service for Advising Center, answer phones, schedule and confirm

appointments, mail runs, campus errands, filing, meeting setups, coping/shredding, creating Excel and

Word paperwork. Maintain operational expectations to support an effective working environment

Sales Associate – Juicy Couture, San Marcos, Texas Jan 2008 – Aug 2009

Responsibilities: Corporate-instructed selling tactics towards customers, excellent customer service, assist

store manager in efforts to build performance standards, handling cash deposits, greeter, general

cleaning/maintenance, sales audits, answer phones, store displays, cashier

Admin Assistant - UTSA Psychology Department, San Antonio, Texas Jan 2007 – May

2007

Responsibilities: Student service for psychology department, answer phones, mail runs, copying and

distributing exams for professors, general clerical work

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