Manager Customer Service

Nancy Kubski

**** ****** **** #***

*******@*****.***

Henderson, NV 89074 (702) 469-

0762[pic]

OFFICE MANAGER [pic]

SUMMARY OF QUALIFICATIONS

. Skilled Office Manager and Administrator, with ability to easily adapt

to differing industries and business requirements

. Accustomed to working in fast paced environment while successfully

handling several responsibilities simultaneously

. Trusted to handle confidential and sensitive information

. Expertise in organization, multi-tasking, communication and time

management with ability to work independently, as well as an integral

member of effective teams

. Skilled in computer software especially Microsoft Windows Office

Suite, report, document and correspondence production and accounting

functions

. Highly analytical and experienced in problem solving exercises

PROFESSIONAL EXPERIENCE

Temecula Valley Commercial Tire, Inc, Temecula

2007 - 2009

Co-Owner/CFO

. Responsible for business decisions coordinating with other co-owners

in regards to purchasing, human resource decisions, budgeting and day

to day operations.

. Directly responsible for accounts payable and receivable, payroll and

inventory control.

. Developed business tools for human resources and manuals for software

training.

MTS Technologies, Inc, San Diego

1999 - 2008

Program Control Analyst/Office Manager

. Supervisor and coordinator of financial analysis for the Healthcare

Technologies Group.

. Supported all managers, the Director and Program Coordinator by

providing financial analysis over thirty projects at one time.

. Developed pricing packages for new contracts, provided forecasts for

existing tasks, identified elements of cost and provided budgeting and

financial performance to our many customers.

. Reconciled and delivered monthly invoicing to client for groups'

contracts.

. Developed numerous spreadsheets and Program Manager Tools for use by

managers in analyzing data.

. Liaison to Government Services Administration (GSA) personnel in

regards to contracts and funding issues.

. Managed an assistant in this department and was Facilities Support for

the Director of Operations, supervising three Administrative

personnel.

Nancy Kubski - page 2

Bajamar Reservation Center, San Diego

1997-1999

Customer Relations Manager

. Manager of customer service office for Baja CA golf resort.

. Supervised and trained staff of four in computer and customer service

skills.

. Developed tools for higher efficiency with spreadsheets, forms,

policies and new employee orientation handbook.

. Solicited and maintained web page development and sustained email

correspondence.

. Processed payroll and bonuses.

. Helped develop marketing plans to increase business.

Rainbow Distribution Co, San Diego

1995 - 1997

Office Manager

. Maintained all aspects of office management including accounts payable

and receivable, end of the month reconciliation with statement

generation and mailing, data entry, and inventory control.

. Acted as liaison between six salespeople, eight warehouse personnel

and numerous customers.

. Answered phones, greeted customers and took sales orders.

California Caf Restaurant, San Diego/Atlanta

1991-1995

Assistant Manager

. Manager of food servers and hostess personnel.

. Controlled labor costs through scheduling and optimizing the use of 48

working employees.

. Responsible for payroll, training of food servers and hostesses,

hiring, firing, inventory and budget control.

. Part of opening team of managers for Georgia location including hiring

of all personnel, orientation, training and supervising 35 employees

including payroll, inventory and budget control.

. Acting General Manager in San Diego location for six months during

restaurant opening transitions.

California Caf Restaurant, San Diego

1989-1991

Administrative Assistant

. Provided general bookkeeping and cash handling duties and appearance

of daily menu preparation.

. Developed and implemented training manuals.

. Set up bookkeeping offices in two locations and opened two restaurants

including the training of new administrative assistants.

. Supervised the Manager-in-training Administrative program for Calif.

Caf Corporation for all new managers.

Nancy Kubski - page 3

EDUCATION AND TRAINING

San Diego City College, AA Sociology 1983

National University, San Diego, BA Business Management 2003

Microsoft Excel - Intermediate and Advanced

Microsoft Project '98

Microsoft Power Point

GSA/IT Solutions Focus Group

Franklin Covey Showcase Workshop

Introduction to Federal Contracting (3.0 CEU/40.00 CPE credits)

TECHNICAL EXPERIENCE

Software: Experienced with numerous software applications to include

Excel, Microsoft Word, and PowerPoint, Outlook, Sage Businessworks,

QuickBooks, Quicken, Quattro Pro, Remanco Ordering System, Professional

Write, Word 5, Paradox, Geowrite.

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