Manager Customer Service

Nancy Kubski

**** ****** **** #***

abg1es@r.postjobfree.com

Henderson, NV 89074 (702) 469-

0762[pic]

OFFICE MANAGER [pic]

SUMMARY OF QUALIFICATIONS

. Skilled Office Manager and Administrator, with ability to easily adapt

to differing industries and business requirements

. Accustomed to working in fast paced environment while successfully

handling several responsibilities simultaneously

. Trusted to handle confidential and sensitive information

. Expertise in organization, multi-tasking, communication and time

management with ability to work independently, as well as an integral

member of effective teams

. Skilled in computer software especially Microsoft Windows Office

Suite, report, document and correspondence production and accounting

functions

. Highly analytical and experienced in problem solving exercises

PROFESSIONAL EXPERIENCE

Temecula Valley Commercial Tire, Inc, Temecula

2007 - 2009

Co-Owner/CFO

. Responsible for business decisions coordinating with other co-owners

in regards to purchasing, human resource decisions, budgeting and day

to day operations.

. Directly responsible for accounts payable and receivable, payroll and

inventory control.

. Developed business tools for human resources and manuals for software

training.

MTS Technologies, Inc, San Diego

1999 - 2008

Program Control Analyst/Office Manager

. Supervisor and coordinator of financial analysis for the Healthcare

Technologies Group.

. Supported all managers, the Director and Program Coordinator by

providing financial analysis over thirty projects at one time.

. Developed pricing packages for new contracts, provided forecasts for

existing tasks, identified elements of cost and provided budgeting and

financial performance to our many customers.

. Reconciled and delivered monthly invoicing to client for groups'

contracts.

. Developed numerous spreadsheets and Program Manager Tools for use by

managers in analyzing data.

. Liaison to Government Services Administration (GSA) personnel in

regards to contracts and funding issues.

. Managed an assistant in this department and was Facilities Support for

the Director of Operations, supervising three Administrative

personnel.

Nancy Kubski - page 2

Bajamar Reservation Center, San Diego

1997-1999

Customer Relations Manager

. Manager of customer service office for Baja CA golf resort.

. Supervised and trained staff of four in computer and customer service

skills.

. Developed tools for higher efficiency with spreadsheets, forms,

policies and new employee orientation handbook.

. Solicited and maintained web page development and sustained email

correspondence.

. Processed payroll and bonuses.

. Helped develop marketing plans to increase business.

Rainbow Distribution Co, San Diego

1995 - 1997

Office Manager

. Maintained all aspects of office management including accounts payable

and receivable, end of the month reconciliation with statement

generation and mailing, data entry, and inventory control.

. Acted as liaison between six salespeople, eight warehouse personnel

and numerous customers.

. Answered phones, greeted customers and took sales orders.

California Caf Restaurant, San Diego/Atlanta

1991-1995

Assistant Manager

. Manager of food servers and hostess personnel.

. Controlled labor costs through scheduling and optimizing the use of 48

working employees.

. Responsible for payroll, training of food servers and hostesses,

hiring, firing, inventory and budget control.

. Part of opening team of managers for Georgia location including hiring

of all personnel, orientation, training and supervising 35 employees

including payroll, inventory and budget control.

. Acting General Manager in San Diego location for six months during

restaurant opening transitions.

California Caf Restaurant, San Diego

1989-1991

Administrative Assistant

. Provided general bookkeeping and cash handling duties and appearance

of daily menu preparation.

. Developed and implemented training manuals.

. Set up bookkeeping offices in two locations and opened two restaurants

including the training of new administrative assistants.

. Supervised the Manager-in-training Administrative program for Calif.

Caf Corporation for all new managers.

Nancy Kubski - page 3

EDUCATION AND TRAINING

San Diego City College, AA Sociology 1983

National University, San Diego, BA Business Management 2003

Microsoft Excel - Intermediate and Advanced

Microsoft Project '98

Microsoft Power Point

GSA/IT Solutions Focus Group

Franklin Covey Showcase Workshop

Introduction to Federal Contracting (3.0 CEU/40.00 CPE credits)

TECHNICAL EXPERIENCE

Software: Experienced with numerous software applications to include

Excel, Microsoft Word, and PowerPoint, Outlook, Sage Businessworks,

QuickBooks, Quicken, Quattro Pro, Remanco Ordering System, Professional

Write, Word 5, Paradox, Geowrite.

Contact this candidate