Engineer Quality Assurance

OBJECTIVE:

To match my abilities with a challenging position as a Technical Support

Engineer,

Systems Analyst, Operations Manager, Systems or Network Administrator to

further the goals of

an organization.

SUMMARY OF QUALIFICATION:

. Top-notch Technical Support Engineer with over 5 years

experience in LAN/WAN support.

. Hands-on experience working with Windows NT, 2000/2003, Vista,

2008, Hyper-V virtualization, and Windows 7.

. Train and manage Users.

. Project management.

. Knowledgeable on Linux, RIP, BGP, OSPF, SQL, Data modeling,

IIS, and .Net infrastructure.

. Proficient in diagnosing and replacing Server/Net device

components.

. Server installation/Upgrade and configuration, as well as

troubleshooting/resolving network and server related problems.

. Motivated and enthusiastic about learning new technologies.

. Effective working alone or as a cooperative team member.

. Outstanding productivity and delivery of quality output on

time.

. Dynamic leader and team builder, consistently motivating others

toward success.

. Proactive in managing staffs, expectations and commitments.

. Ability to balance defined responsibilities with the freedom to

get it done.

. Contribute to achieve customer needs and excellent customer

experience while remaining conscious of company's business

commitments.

EXPERIENCE:

Microsoft Corporation, Technical Support Lead

11/2009 - 05/2011

. Investigate and troubleshoot network related problems impacting

LAN/WAN applications.

. Manage and provide training to a group of twenty four support

technicians.

. Installation and configuration of Windows PowerShell to help

with automated control of Windows operating system and their

applications.

. Diagnose and replace servers and net devices components.

. Manage Active Directory.

. Server rebuild/imaging with the use of Altiris.

. Run and maintain network connections/uptime.

. Manage new deployment projects to meet specific timelines.

. Proficient with Fiber and Copper premise wiring.

. Responsible for quality and consistency of daily service

delivery.

. Ensure acceptable level of quality is maintained at all times.

. Leverage technologies that enable timely fulfillment of task.

. Ensure processes are being followed at all times.

. Maintain incoming workload at all times.

. Communicate effectively to keep all stakeholders informed.

. Provide leadership and motivation to the technicians on shift.

. Ensure accurate, adequate and relevant information at all times.

. Advocate for the customer to ensure proactive service delivery.

VMC Consulting Corporation, Technical Support Lead

04/2005 - 11/2009

. Investigate and troubleshoot network related problems impacting

LAN/WAN applications.

. Manage Active Directory.

. Manage and provide training to a group of fifteen Support

Technicians.

. Install, set up and configure network devices.

. Run and maintain network connections/uptime.

. Create and manage User accounts and domains.

. Server rebuild/rehome, imaging and backup

. Quality Assurance.

. Replace servers and net devices components.

. Console management.

. Software installation.

. Server troubleshooting.

. Update knowledge base with detail descriptive steps towards

resolving a trouble ticket.

Between April 2001 and March of 2005, I worked as a security personnel for

Guardsmark Security Inc. Los Gatos, CA branch.

Access World Wide, Help Desk Support 08/98

- 03/01

. Create and manage user accounts using Windows NT/2000 server.

. Create switchboards with Microsoft Access.

. Install, configure, and test software.

. Monitor and optimize performance on Windows 2000.

. Manage data by using NTFS.

. Perform server back-ups and troubleshoot desktop problems

EDUCATION:

San Jose State University, San Jose, CA.

Bachelor of Science in Management Information Systems (MIS)

12/2005

Computer Learning Institute, Silver Spring, Maryland

MCSE and CCNA

INTEREST AND GROUPS:

New challenges, sports, cuisine, and reading. Active member of the

Management

Information Systems (MIS) Association, San Jose State University branch.

Contact this candidate