Manager Testing

NADIM HEMANI

Cell: 972-***-**** Work: 972-***-****

***********@*****.***

OBJECTIVE

Seeking a professional position that will effectively employ my Information

Technology experience and training, while offering the continuing

opportunity for professional growth.

SUMMARY

. With over 11 years of IT experience.

. Involving in Manual and Automating Testing of applications.

. Managed a team of 7 members in Nextel as a Team Lead.

. Experience in diversifying fields of testing of Mainframe,

Client/server and Web applications in Unix and Windows.

. Proficient in writing Test plans, and Test cases.

. Solid experience in performing GUI testing, Black box, White box,

Regression, Functional, System and integration testing.

. Experiencing in Automation testing using WinRunner and QuickTest

Professional.

. Skilling in backend testing using Oracle, SQL Server in order to check

the data integrity and data transition.

. Experience in Debugging in C#. Net and Java coding.

. Strong knowledge on QA Methodologies in SDLC for Agile and waterfall.

. Good communication and interpersonal skills with the ability to work in

team or independently.

. Working knowledge of system configuration and device drivers.

TECHNICAL SKILLS

languages C#.Net, ASP.Net, Visual Basic.net,

Java / J2EE, PL/SQL, SQL.

Design and Web tools XML, HTML, XSLT, VB Script, Shell

Script, EJB, JSB

Databases: MS SQL Server 2005, DB2, ORACLE.

Web Servers and Protocols: IIS, TCP/IP, HTTP, FTP.

Operating Systems Windows 95/ 98/ NT/ 2000/ XP/ Vista/

7, Solaris, AIX, Linux, Redhat.

Testing Tool Quality Center / Test Director, QTP,

LoadRunner, WinRunner.

Monitoring Tool Tealeaf, Introscope.

Reporting Tool Keynote, WebTrend / Business Objects

Methodology Agile, Waterfall

Amdocs Billing Ensemble / Telegence for wireless,

Amdocs CRM for Uverse, Enabler AMSS

for data, OMS, Porting In / Out.

Ticketing System Rational ClearQuest, Remedy,

Clarify, Jira, Bugzilla

Other Applications TOAD, MS Office Suite, SAP

EXPERIENCE

AT&T Richardson, TX thru KForce

QA Analyst Aug 2008 - Present

. Analyzing Business Requirements and System Specifications for creating

test scenarios and test cases for Migration, Regression, System,

Functional and Integration Testing in Quality Center for various

eCommerce and web applications.

. Executing automation scripts developed in VB Script using QTP and manual

test scripts using Quality Center.

. Preparing detailed white box and black box test plans and test scripts

in Agile / Scrum methodology.

. Monitoring trends, managing boundary application relationships and

collaborating to fix production issues.

. Planning and preparing test plans and testing strategy.

. Participating in meetings and reviews to evaluate documents, plans,

code, specifications and approval processes for project deliverables

within deadline.

. Added Requirements in Requirements module in Quality Center.

. Linked requirements to tests created in Test Plan Module and defects in

Defect Modules in Quality Center.

. Performing and customizing stress and performance testing using

LoadRunner.

. Gathering test data from Oracle using SQL queries.

. Performing SQL queries using TOAD to verify data integrity.

. Communicating to other departments and internal business partners on

system performance and current open items to ensure analysis of

deliverables. This also includes reporting feed status, server issues,

and custom data reports.

. Testing the Configuration of system and network parameters when facing a

possible defect.

. Opening a Rational ClearQuest ( CQ ) / Bugzilla / Jira ticket depending

on the nature of defect.

. Running batch jobs to get tar files for troubleshooting purpose.

. Monitoring processing pipelines when troubleshooting a defect.

. Supporting the application deployment when going in production.

. Providing application support for multiple platforms, applications and

business units.

. Prioritizing multitasks to best meet departmental and organizational

goals to meet the deadline.

. Provided a process for QTP automation using test scenarios.

. Creating data sources that feed automated test scripts.

. Creating data sources, manipulating script to access multiple points of

data inputs for automation testing.

. Identifying gaps in systems/processes that would cause incorrect data or

performance.

. Analyzing and resolving tickets transferred to Production Support.

. Conducting research, implementing appropriate fixes, and interfacing

with other support departments to ensure the resolution meets expected

quality guidelines.

. Analyzing the design review of testing materials; checking test

automation environment.

. Participating in on-call rotation including non-business hours and

weekends.

. Supporting and Working effectively with multiple departments within the

company about issues, performance and project achievement.

. Writing repeatable test procedures and scripts for automation testing.

. Ensuring applications are designed to deliver all required

functionality to the client.

. Writing and maintaining documents for software test procedure.

. Ensuring that functionality, as defining in requirements, was the

intending behavior of the product.

. Finding software issues, documenting them, and working with developers

to have the issues correcting.

. Advising project teams on appropriate approaches to testing delivering

products, including test tool sets

. Providing guidance to development and project teams on the creation of

a Master Test Plan.

. Coordinating testing activities among other testing specialists and

department to ensure deadline is met

. Seeking proactively ways to provide a better service e.g. enhancements

or feature addition.

. Acting as an escalation point for customer support to diagnose and

resolve complex customer issues

. Implementing and monitoring servers and tools through introscope and

tealeaf.

. Documenting processes and troubleshooting guides for other support

organizations.

. Interacting with teams to improve performance and functionality of new

and existing systems.

. Performing diagnostics of problems, troubleshot and developing technical

solutions for customer problems relating to software and setup errors.

. Establishing reusable functional and regression test scripts

. Providing log information and technical detail to help development team

resolve defects.

. Maintaining technical and knowledgebase documentation.

. Communicating with team members, developers and business analysts to

resolve issues and defects.

. Identifying, researching, and resolving problems.

Environment: Quality Center, QTP 11.0, Solaris 5.1.0, Oracle, CEF Test

Client, SOWEDAT, CSR Admin Tool, Staging, Java / J2EE, HTML / XML,

Telegence, Oracle, Toad, Servlets, JSP.

Ticketing System: Clarify ticketing System, Jira, Bugzilla, Web Track,

Rational ClearQuest.

Monitoring Tool: Tealeaf, Keynote, Introscope, Webtrend / Business Objects,

MS Office.

Application worked on: OPSS, OLAM / MYATT, CSI, Microcell, Uverse, FOAM,

Wireless, Wireline.

Pegasus Dallas, TX

Senior QA Analyst Oct 2006 - May

2008

. Analyzing Business and User Requirements for creating and leading test

scenarios and test cases for Migration, Regression, System, Functional

and Negative Testing in Quality Center for various web and Client /

Server applications.

. Executing automation scripts using QTP and manual test scripts using

Quality Center.

. Writing Modification Request for the Bugs in the Application and

helping developers to track the problems by narrowing down the

problems and resolve the technical issues.

. Mentoring and leading the testers for test case development, defects

and technical designs.

. Performing UAT testing.

. Performing and customizing stress and performance testing using

LoadRunner.

. Finding failures in the system's performance in LoadRunner and then

pinpointing the source of these failures after performing and

analyzing the test scenarios reports and correlated graphs.

. Configuring, Controlling and executing the scenario run in LoadRunner.

. Preparing and maintaining appropriate testing environment (shake out)

for automation and manual.

. Creating test cases for unstructured projects.

. Planning and preparing test plans, testing strategy and use case

documents and schedules.

. Deriving projects through success within deadline.

. Preparing detailed white box and black box test plans and test scripts

in Agile / Scrum

. Gathering test data from SQL server using SQL queries.

. Performing ad hoc SQL queries for troubleshooting defects or for

getting the required result (e.g. Joins tables, Insert new rows,

Update or delete records and much more)

. Performing SQL for calculations on data (e.g. avg, count, sum,

format, Group By and so on)

. Performed data validation using SQL queries.

. Providing support while products are being implemented in production.

. Exercising independent judgment within policies and practices to

identify and select a solution.

. Prioritizing multitasks to best meet departmental and organizational

goals to meet the deadline.

. Working in all phases of Software Development Life Cycle, SDLC from

requirement to implementation.

. Supporting the application deployment when in production.

. Creating the environment for automation testing and designing the test

strategy.

. Opening defects in Remedy if the actual test results do not match with

expected results.

. Building relationships and communicating effectively with both

business and other departments.

. Creating systems models, specifications, diagrams and charts to

document direction to end-users.

. Creating scripts using QuickTest Professional (QTP) for RezView hotel

reservation in VB Scripting.

. Providing client support and consultation for IT issues as well as

advising in their area of expertise.

. Advising on current and emerging IT products, services, and processes,

along with a continuing understanding of the business function and

process.

Environment: Mercury Quality Center, Remedy defect tracking system, Windows

XP / VISTA, LINUX, VB Scripting, XML, EJB, IIS, QTP / QuickTest

Professional 10.0, LoadRunner 10.0, Excel, C# .net, ASP.net, MS SQL Server,

MS Office suit.

Application Worked on: Mapviewer Tool, RezView hotel reservation, Switch,

Content Manager

Cingular Wireless (Presently AT&T) Richardson, TX thru TEK Systems

QA ANALYST Jun 2006 - Sept 2006

. Analyzing Business Requirements for creating test scenarios and test

cases for Regression, System, Functional, end to end and Negative

Testing in Quality Center for various Client / Server and Mainfram

applications.

. Attending internal business training/mentoring to learn about the

product being testing and to facilitate transfer of

knowledge.

. Updating tables changing the logical dates by using SQL queries in SQL

server.

. Planning and executing integrating system tests within the Cingular IT

ETQC.

. Testing service releases and hot fixes as scheduled or as need arises.

. Conducting testing of issues addressing in the release as well as

regression testing to ensure correct

application functionality.

. Working on CSM module.

. Reviewing requirements and preparing Test Plans and Test Strategy.

. Providing feedback to test lead regarding any gaps in test plans, which

may include additional, testing that, should be conducting.

. Wrote defects for issues found using Bugzilla.

. Using Quality Center to write Test Cases.

Performing Black Box, White Box, Functional and Regression testing.

. Interacting positively and meaningfully with outside teams including

development and business analysts.

. Troubleshooting, testing and configuring DHCP, DNS, WINS, IP addressing,

and other duties.

. Testing SNMP for performance, security, confidentiality, and manager-to-

manager communications.

. Testing the Configuration of system and network parameters. Testing

stability and performance.

. Performing deployment and post-production code drop testing during

evening and weekends.

. Creating test plans and test cases to reflect business requirements.

. Replicating and tracking issues within the application.

. Performing a few projects in mainframe.

. Wrote automation test cases using WinRunner.

. Testing software for correctness, completeness, security, technical

requirements, capability, reliability, efficiency, portability,

maintainability, compatibility, usability and recording in Quality

Center.

. Performing back end testing using SQL queries to check the Data

Integrity.

Environment: Mercury TestDirector / Quality Center, Telegence / Amdocs,

Clarify, CSM, Windows XP, UNIX, TOAD, SQL Server, Bugzilla, TCP/IP,

Wireless Networking, C#.net, ASP.net, XML, WinRunner, UDP, Microsoft

Office.

Projects worked on: Download and Paperless Billing for Telegence billing.

McKesson Corp San Francisco, CA thru Kelly

SAP Basis / Netweaver System Administrator May

2004 - Mar 2006

. Designing and implementing SAP environments and developing creative

solutions to meet database performance.

. Managing and ensuring availability and performance of SAP systems,

including underlying databases and servers.

. Managing Production SAP landscapes. Leading functional teams/end users

to proactively identify, resolve, and eliminate production issues and

performance variances.

. Understanding and managing disaster recovery systems using Oracle

Dataguard.

. Evaluating and applying updates and patches, as requiring. Document

procedures and system changes.

. Monitoring and Tune SAP performance.

. Administering system and end-user security using the SAP profile

configuration and relating transactions, maintaining documentation and

following establishing procedures.

. Other responsibilities include: Monitoring Live Cache MaxDB database

attaching to SAP SCM systems. Monitoring Content Server Max DB database

attaching to ECC systems. Monitoring Apache connectivity.

. Installing and load balancing Basis system, Hot Package Strategy,

deployment strategy.

. Basis setting up to connect to Microsoft Exchange Backbone for External

Email notifications.

Environment: SAP Basis / Netweaver

Nextel Irving, TX

Senior QA Analyst -Team Lead Jan 1999 - April

2004

. Managing a team of seven in a Test Environment

. Mentoring testers in procedures and best-practice for all testing areas.

. Promoting teamwork to increase the productivity.

. Facilitating special projects as they relate to designating areas.

Analyzing, initiating, gathering, writing and implementing new

business/system requirements (utilizing best practices) to optimize

department effectiveness.

. Maintaining enthusiasm of my team and promoting a positive atmosphere.

. Understanding applications functionality and business needs to ensure

testing addresses the full range of end user experience.

. Performing stress and performance testing using LoadRunner.

. Analyzing the test runs and pinpointing the source of failures in

LoadRunner.

. Testing Enabler to distinguish between voice and text billing and other

enabler related issue.

. Documenting, troubleshot and following up on issues found during testing

including prioritizing them.

. Keeping-up-to-date on test activities in the project.

. Providing detail reporting of any found defects.

. Mentoring and directing testers on the team.

. Preparing Test cases and Validating high-level cross functional Test

Scenarios

. Testing all processes and software by creating test plans and creating

test cases/scripts.

. Serving as the liaison between QA and other departments of the company to

investigate system issues and assist with solution discovery and

execution. Developing on-the-fly solutions using current tools to assist

in developing methods and procedures.

. Writing script in WinRunner.

. Using Remedy to open defects, to generate defect report and other defect

inquiries.

. Developing analyses to assist the designating area's goals and

objectives.

. Testing all upgrading hardware, software changes, firewall configuration,

network problems and other duties.

. Conducting a briefing of newly implementing items for multiple

departments and divisions.

. Constructing process flow charts to illustrate behaviors of the software

being testing.

. Preparing and deliver reports, recommendations, or alternatives that

address existing and potential trouble areas in software systems across

the organization.

. Facilitating UAT testing.

. Setting up tests cases and scenarios, with user input and basing upon

test cases and standards set forth by the QA Manager to locate and

correcting program operating errors, development bugs, and proper

adherence to work flow of business processes as defining by business

analysts and users.

. Adhering to the processes and duties defining by the Manager.

Environment: Mercury Test Director,, At a glance, Ensemble / Amdocs,

Clarify, CSM, UNIX/ Linux, Windows XP, Oracle, Java, LoadRunner,

WinRunner, Microsoft Office, Remedy

Ascendant Solutions Garland, TX

QA Analyst Jun 1994 -

Sept 1998

. Analyzing Business and User Requirements for creating test scenarios and

test cases for Regression, System, Functional, end to end and Negative

Testing in Quality Center for various Mainframe and web applications.

. Providing direction to team activities and facilitating information

validation and team decision-making process

. Ensuring that it met all scope, time, and quality expectations, through

planning, controlling and managing the projects.

. Managing, Planning and implementing solutions to client problems.

. Applying developing subject matter knowledge to solve common and complex

business issues within establishing guidelines and recommends

appropriate alternatives.

. Performing Data Migration, Regression, System, Functional, and Negative

Testing.

. Applying SQL Queries for checking the data integrity.

. Reporting Ring Flag issues to the proper department.

. Assisting in populating and maintaining regression test databases.

. Performing regression testing using existing scripts.

. Responsible for finding, tracking, and prioritizing bugs and driving

toward their resolution.

. Defining and tracking quality assurance metrics such as defect densities

and open defect counts.

. Developing timely and accurate software testing status reports and

communicating that within the team.

. Performing regression testing on different builds and maintain the

software defect-tracking database.

. Performing post-production code drop testing during evening and

weekends.

. Creating and updating test plans to reflect new enhancements. Replicate

and track issues within the application.

. Developing and implementing and/or evaluating industry best practices

for bug tracking, break/fix, and software improvement requests.

. Conducting reviews, walkthroughs and inspections (static testing), and

also running the program with a given set of test cases in a given

development stage (dynamic testing), to emphasize the fact that a formal

review processes and the overall testing scope has been completing per

version release.

. Coordinating User Acceptance Testing and coordinating release schedules.

. Implementing testing methodologies to insure timely introduction of

quality software.

Environment: Mercury Quality Center 9.0, Windows XP, Redhat, AIX, Oracle,

Quality Center Defect, SPM, Java / J2EE, S/390 Mainframe, Shell Scripting /

Programming.

EDUCATION and CERTIFICATION

Bachelor of Science. The University of Texas at Dallas.

Microsoft Certified Systems Engineer (MCSE). SMU

Microsoft Certified Professional (MCP). SMU

ADDITIONAL INFORMATION

* Excellent communication skills, self-motivating and leadership skills.

* Good written communication skills for creating evaluations and proposals.

* Dependable- will finish the projects successfully.

*Ability to work under pressure and never missed a deadline.

* love challenging project to solve thorny supply-chain problems.

* Ability to make quick decisions to determine when other areas should be

involved.

* Strong coordination skills to ensure other areas get involving and

problems are resolved.

* Ability to prioritize problems and ensure those of high impact is

addressed.

* My IT Analyst-process overhaul saving the company dollars.

* Reduced customer-complaint resolution time from three weeks to one by

revamping the process.

* Ability to perform problem determination and implement solutions.

* Knowledge of Corrective Action and Preventive Action.

* Knowledge of SAP.

* Invited to join our executive staff at a strategy summit during my first

year at the company

* Ability to perform and write formal software and hardware evaluations.

* Ability to use common network tools, diagnostic equipment, and diagnostic

utilities.

* Ability to work on multiple projects simultaneously and under pressure.

* Got invited to many executives calls after my boss heard me speak at a

conference

* looking to work for a company priming to grow its business

internationally.

* Knowledge of concepts involving with implementing and maintaining

systems.

* Knowledge of quality assurance and testing process.

* Possess strong analytical skills, strong communication skills, both

verbal and written.

Visa Status

US Citizen

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