Customer Service Manager

John H. Caldwell

*** ****** **** *****

Jasper, AL 35504

Home: 205-***-****

Cell: 256-324-

1999

Email:

*******@***.***

Career Focus

As an experienced manufacturing professional, I seek a leadership

opportunity within a manufacturing environment that will utilize my

experience in Lean manufacturing, safety, cost containment, service, ISO

quality, and profitability improvement to have an immediate impact upon

organizational goals.

Experience

Masonite International

July 2006-Present

General Manager

. P/L Responsibility -

. 150 Employees/Managers

. 2.5 Million Annual Door Shipments

. Responsible for safety, maintenance, production, quality,

profitability, inventory and customer service

. Green Belt Certified

. Proficient in MS Office

Saint-Gobain

Retired 2001-February 2006

Plant Manager -

. P/L Responsibility

. 25 Employees/Managers/Engineers

. $10M Annual Sales

. 5000 Tons Shipments

. Responsible for safety, human resources, maintenance, production,

quality, profitability, inventory and customer service

. Utilized Lean and Kaizen techniques to create a World Class

Facility.

Performed duties of Plant Manager at one location, Facilities Manager at

another and was Project Manager in China, simultaneously.

Saint-Gobain

1986-2001

Manufacturing Manager

. Responsible for $50M in annual budget

. 130 Employees/Managers/Supervisors

. 20,000 Tons Shipments

. Responsible for safety, maintenance, production, quality, inventory

and customer service.

. Utilized Lean and Kaizen Techniques.

Saint-Gobain

1980-1986

Production Manager

. Responsible for $10M in annual budget

. 85 Employees/Supervisors

. 10,000 Tons Shipments

. Responsible for safety, production, quality and customer service.

Monsanto

1979-1980

Inspection Supervisor

. 20 Employees

. Finished inspection and packaging of 10,000 tons per annum.

Education: 1978 - Bachelor of Science Degree - Business - Auburn University

Demonstrated Successes

Implemented Lean manufacturing principals to eliminate waste, improve

productivity, quality, customer service, safety & costs to achieve and

compete regularly for the highest plant awards in the company. .

Result: Led plant to the achievement of 1 Silver Door & 1 Golden Door Award

Implemented safety inspections, safety meetings, enforcement of safety

policies & employee awareness.

Result: Improved Safety including 2.5 years without a LTA & 1.5 years with

a Recordable Accident

Managed Plant from significant losses to a positive profit in only 2 years,

through development of subordinates, Lean manufacturing, cost controls,

quality improvements, Kaizen, employee involvement, statistical control and

customer satisfaction.

Result: Reversed $2.0M losses to profitability in 2 years.

Spearheaded safety program including safety awareness, safety meetings,

regular safety inspections, review of operating procedures, Kaizen

implementation and employee participation.

Result: Achieved 0 Lost Time Accidents for 5 Years.

Evaluated waste streams in the factory to determine the feasibility and

costs of upgrading material to a saleable product. Developed process to

eliminate contaminates from the product and achieved product acceptance

from customers.

Result: Avoided land-fill costs of $500k per annum and increased sales by

$2,000,000

Implemented state of the art technology by purifying Silica fume for the

concrete industry to create a safer and more efficient production process,

reduce labor and satisfy EPA emissions from the factory.

Result: Reduced labor by 15%.

Organized and planned regular customer visits to receive feedback on

quality, service and price. Implemented changes to IS0 and the process to

maximize customer satisfaction.

Result: Increased sales by 15%.

Evaluated and analyzed production metrics to optimize plant production.

Implemented process changes through Lean techniques and minor capital

expenditures.

Result: Improved productivity by 20%.

Thought inventory management created a Just in time approach significantly

reducing on hand inventory. Increased accounts payable days to improve cash

flow by 30 days.

Result: Improved Return on Equity by 40%.

Managed and directed five separate Capital projects as Manufacturing

Manager during my career ranging in value from $1.0M to $5.0M to increase

plant capacity and efficiency. This included project conception,

justification, drawings review, installation, training, procedures

implementation and start-up/debug. All projects were completed on time and

on budget.

Result: Increased plant capacity by >50%, while reducing costs $2,000,000

annually.

On these projects and in maintenance I was responsible for parts quality,

drawings, fit-up and installation. Read blueprints, implemented changes,

responsible for the design, manufacture, installation and operation of the

jobs.

Reference upon request

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