Customer Service Sales

Zachary J. Garrand

**** ****** **** ****** *** # 8205

Orlando, FL 32821

Email: ********@*****.***

Cell # 321-***-****

EDUCATION:

**** - ********* **** **. ********'s High School, Orlando, FL

2008 - Graduated from Valencia State College, Orlando, FL

Criminal Justice

2010-2012 -Graduated University of Central Florida, Orlando, FL

Criminal Justice

EXPERIENCE:

Community Service Officer, May 2009 - Present

University of Central Florida Police Department

4000 Central Florida Blvd., Bldg #49

Orlando, FL 32816

407-***-****

. Patrols assigned areas in vehicles and on foot

. Perform active campus problem identification and solving

. Maintains high visibility to deter and assist in crime

prevention

. Detects possible criminal activities or needs for service

. Monitors radio broadcast by communications and other

officers to ensure awareness of activities in area and to

provide assistance

. Identifies, reports, and responds to needs for service

. Responds to scene through radio runs, notification, or

observation

. Prepares reports (case/incident reports, supplemental

report, accidental reports, property slips, inter-

departments, etc.) relating to activities in accordance

with UCFPD Policy, checks reports for accuracy

. Performs duties relating to traffic: traffic control and

direction, parking enforcement.

. Performs duties relating to criminal investigation;

responds to scenes of possible activity through radio

dispatches, or observation; assesses scene to determine

situation needs (assistance from other officers, K9,

ambulance, detective, etc.)

. Provides assistance to victim(s)

. Secures evidence

. Advises victims of procedures to follow in prosecution

. Performs duties relating to accident investigation and

assistance; responds to accident scene through radio runs,

notification, or observation; assist in extraction of

victims and provisions of first aid; secures scene to

prevent further incidents

. Performs variety of police-community relations functions;

meets and talks with citizens, providing information and

advising of safety measures

. Attends departmental training session (in service and

shift meetings) to obtain information on new procedures

and maintain compliance with departmental standards.

. Maintains liaison with detectives, officers on their shift

and other shifts, other department personnel in various

jurisdictions, to share information and coordinate

activities.

. Maintains uniform and equipment in accordance with

department policy, as well as other necessary forms and

reports needed to perform duties

. 40 hrs. per week

Sales Associate April 2006

- August 2008

Finish Line Sporting Goods Store

Mall at Millennia

Orlando, FL 32826

407-***-****

. Awarded incentives for my outstanding customer service,

achievements in the generation of sales/merchandise,

punctuality, and reliability above that of company

standards.

. Assist in replenishing sales floor with merchandise and

monitoring floor stock

. Learning the various needs of the foot to locate the most

comfortable and reliable shoe for each customer's needs

. Communicate customers request to management

. Assist in completing price changes within the store

. Stay informed with new technology regarding shoes as well

as the understanding of new products and their benefits

and or short comings

. 30 hrs. per week

Sales Associate August 2008 - April 2009

Under Armor of Orlando

Prime Outlets of Orlando

Orlando, FL 32835

. Maintaining outstanding customer service per company

standards

. Generate sales and merchandising

. Assist in processing floor stock and monitoring sales

floor

. Assist customers in locating stock

. Stay informed with new and old products, as well as future

products to be released that may interest consumers.

. 30 hrs. per week

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