Customer Service Human Resources

Jessica Lallier

*** ****** ****** ** • Gouverneur, NY 13642 • 315-***-**** • **************@*****.***

To obtain a Human Resources position where I could use my interpersonal and organizational skills.

UMMARY OF QUALIFICATIONS

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• Strong analytical and writing skills • Proven ability to establish solid professional relationships

• Strategic Thinker • Advanced in Microsoft Office • Adaptable presentation skills/objection handling

• Able to both multi task effectively and work independently

• Outstanding leadership, interpersonal, and communication skills

ROFESSIONAL EXPERIENCE

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New York Public Interest Research Group, Albany, NY

Student Member (January 2011 – May 2011)

• Member of the Haitian Business Women Fundraiser event planning team.

• Worked to gain Albany Chamber of Commerce support for Green Energy.

Community Bank, N.A., Canton, NY

Human Resources Intern (December 2010)

• Interned at the corporate human resource department.

• Verified company wide raises, based on year end performance evaluation ratings.

• Responsible for organizing and updating all personnel files.

Grappa ‘72, Albany, NY

Waitress (June 2010 – December 2010)

• Fine dining restaurant with an extensive team oriented atmosphere where customer service was a priority.

Cellu Tissue, Gouverneur, NY

Human Resources/Accounting Intern (January 2010)

• Assisted Controller and Human Resource Manager in various administrative duties.

Community Bank, N.A., Gouverneur, NY

Call in Teller (May 2008 – December 2009)

• Solely in charge of conducting banks routine transactions including: handling commercial and business

accounts, processing checks, deposits, withdrawals, loan payments, and foreign currency conversions.

• Accountable for performing customer service representative duties

• Worked directly with customers concerns and requests, managing conflict resolution.

• Responsible for extensive attention to detail in respect to all security and financial arenas for an individual

and business.

Gouverneur Country Club, Gouverneur, NY

Sous Chef and Bartender/Waitress (May 2006 – August 2009)

• Worked in all main areas within the restaurant business and performed head chef duties when necessary.

EDUCATION

University at Albany, Albany, NY

Bachelor of Arts, Psychology, May 2011.

Minor: Business

*Presidential Scholar Award

GPA: 3.05

Integrity Standards Board, Alpha Epsilon Phi Sorority

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