Manager Customer Service
Resume:
GINA PELLITIERI
**** ****** **. ***** ******, NY 14072
*.******@*****.***
Objective To obtain a position in a high quality organization that will
utilize my skills and provide a supportive challenging work
environment
Qualifications
Education Associates Degree, December 2010
Major: Business Administration
Experience Weinberg Campus January 2009-September
2009
Property Manager, Getzville, NY
. Managed a senior residential complex with 118
residents
. Maintained the onsite office and served as point of
contact for residents, employees, and family member
needs
. Prepared monthly reports for occupancy data and
budget purposes and submitted to senior management
for review
. Planned events for residents and family members,
conducted meetings, and participated in off-site
events to bring awareness of the campus to the
community
. Provided assistance to other property managers on
campus as needed
Tri City Rentals April 2003-January
2009 Office Manager, Orchard Park, NY
Quakertown Apartments-August 2006-January 2009
Regency Court-September 2003-August 2006
. Promoted from Part Time Leasing Specialist to Manager
within 4 months of beginning employment with Tri City
Rentals
. Due to strong performance received a 2nd promotion to
manage a larger property office
. Provided administrative support to WNY District
Manager
. Managed the District Manager's calendar, scheduled
meetings, planned events and prepared reports
. Responsible for processing payroll, monitoring time
off usage, expense reporting, processed invoices,
ordered supplies and trained new employees
. Prepared weekly reports for the corporate office that
included occupancy data for 8 properties, arrears,
and any other ad hoc reports that were needed
. Served as the team leader for the planning of the
annual picnics held for each of the 8 properties in
WNY
Azerty Inc. March 2001-August
2003
West Coast Sales Representative, Orchard Park, NY
. Provided inbound call support for 3rd party customers
. Ensured customer satisfaction by promptly following
up on orders, bids, and inquiries
. Negotiated pricing to maximize profits by utilizing
rebates and various freight programs
. Placed cold calls to prospective customers to
increase business opportunities
Customer Service Representative March 1999-
March 2001
. Maintained large accounts with personalized service
. Worked with warehouse managers directly to resolve
any discrepancies in orders
. Traveled to customer locations to conduct product
inventory
. Processed returns and resolved problems that came in
from customers
. Received 100+ calls from customers per day
References Available Upon Request
. Six years of Office Management/Administrative Support experience
. Computer proficient: MS Word, Excel, Power Point, Outlook & Internet
. Experience working in a fast pace multi-task oriented environment
. Strong interpersonal, communication, and problem solving skills
.
Contact this candidate