Customer Service University

Amber Ashcraft

***** *. ****** **. *** *** Aurora, CO 80012 [402-***-**** *****.*.********@*****.***

Objective To obtain a clerical position in which I can use my experience and expertise.

Experience Payroll Clerk

July 2008-July 2011 Applied Underwriters, Omaha, NE

Prepared and processed payroll data for an average of 1000 employees per week.

Administered garnishments as well as pre and after tax deductions.

Responsible for processing new hires, terminations, and rate changes.

Entrusted with the most complex customer service issues resulting from an exceptional

ability to quickly resolve concerns and satisfy customers.

Upheld a 99.95% accuracy rate with all data handled.

Operated a variety of office machines and equipment such as calculator, copier, fax

machine, computer, and related word processing and spreadsheet software, etc.

Coordinated and communicated daily with other departments to ensure customer

satisfaction.

Banquet Server

February 2008-December 2008 Embassy Suites, Omaha, NE

Responsible for serving food and beverage items.

Handled the tasks involved with the set up and break down of different events and

meetings at the hotel.

Sporting Events Photographer

August 2007-November 2007 Grace University, Omaha, NE

Responsible for taking event photographs for the University’s website.

Edited pictures to be displayed around campus.

Document Translator

June 2006-March 2007 J.R.I. Industries, Springfield, MO

Interpreted several washing machine instruction manuals from English to Spanish

Translated Power Point presentations from English to Spanish

Housekeeper

September 2004-May 2008 Grace University, Omaha, NE

Performed numerous essential tasks ensuring the upkeep of university buildings and

student dormitories

Education Grace University, Omaha, NE

May 2008

B.A. General Studies

Emphasis in Spanish Language

Graduated with honors

Amber Ashcraft

11957 E. Archer Pl. Apt 711 Aurora, CO 80012, 402-***-****, *****.*.********@*****.***

Amber Ashcraft

11957 E. Archer Pl. Apt 711 Aurora, CO 80012, 402-***-****, *****.*.********@*****.***

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