Sales Customer Service

STEVE SMITH

*** ****** ***** ************, ** *9460 951-***-**** (Cell) ( 610-933-

**** (Home) ( *********@*******.***

Senior Asset Management Executive successful at establishing, building, and

leading the vision and strategies of several multibillion dollar Loan

Servicing companies. Responsible for managing loan portfolios in excess of

over $50 billion. Illustrating a reduction from 30% to 5% in delinquency.

Combining strategic planning and tactical execution with strong

qualifications in Business Development, Operations and Asset Management.

History of results in all areas of Collections, Operations, and Management

in dramatically growing corporations. Driver of positive change with a

reputation for troubleshooting and problem solving. A creative and

visionary business administrator and management professional with extensive

experience.

Managing Portfolios & Fair Debt Default/Loss Forecasting & Provision

Collection/Closure Asset Management/Asset Recovery

Large Portfolio Acquisitions & Mergers, Acquisitions & Corporate

System Conversions Integration

Regulatory/Legal Compliance Financial Modeling/Planning & Risk

Reporting & Controls Management

Strategic/Financial Planning &

Operational Budgeting

PROFESSIONAL EXPERIENCE

PEOPLES COMMERCE, Conshohocken, PA

2009 to Present

Vice President of Collections/Loan Servicing

Currently formulated, developed and implemented all operational policies

and procedures for these 90 + million dollar auto dealerships. Established

strategic planning and work with Operations, Finance, IT and all operating

divisions to determine collection strategies, create effective marketing

programs, establish new product introduction and launch strategies.

Formulated strategic plans and created and implemented budgets for

Collections, Call Center, Sales, Operations, and Customer Service.

* Currently delivering immediate and impressive collection results;

reducing delinquency from 17% to 5% with a projected reduction to 3%

over the next 3 months.

* Recruited a top-performing management and collections team, expanded

the collections and customer service organization from 3 to 75

collection and account managers.

* Introduced a front-end and back-end collection strategy with new

scorecards into our the Adaptive Control System.

* Recognized as the #1 Ranked Collections Division in the Buy Here/Pay

Here Lease Here/Pay Here (BHPH) market.

A B FINANCIAL SERVICES, Wynnewood, PA

2001 to 2009

President/CEO

Directed all collection operations for a mortgage, auto, commercial, and

consumer debt. Instituted delinquent loss reduction strategies,

introduced new customer contact technologies, reduced the cost-to-

collection ratio, improved processes to maximize collection effectiveness,

analyzed business intelligence and updated collection policies to ensure

portfolio profitability. Oversaw capacity planning and scheduling for a

200 collection and 3 sales staff including a dialer team that managed

early and late stage delinquencies.

< Negotiated incremental financing and credit lines, despite facing

competitors with much larger loan servicing operations.

* Recruited a world-class management team that rapidly operated,

developed, and revamped strategic corporate policies and procedures.

* Acquired/integrated and serviced more than $34 million in mortgage and

credit card debt. ($17 in mortgage loans and $27 million in credit card

debit).

* Developed, lead, and directed all areas of Loan Servicing, including

Collections, Sales, Business, and Lease contracts.

* Implemented, managed and controlled all areas of Loan Servicing

including early and late stage collections, Legal, Loss Mitigation, REO

and Foreclosures.

* Integrated software systems of individual contracts for Credit Card

Collections, Payday Loans, Consumer Accounts, Sales, Mortgage,

Business, and Leases.

* Created and automated accounts payable, receivables that improved

reporting accuracy, timeliness, and efficiency.

* Developed and presented effective Collection and Sales presentations

for new and existing accounts.

* Established a quality control task force to ensure policy protocol,

virtually eliminating buy-backs from clients.

* Responsible for making sure all employees stayed in compliance with the

FDCPA.

APEX PROCESSING SERVICES, Lake Elsinore, CA

2001 to 2009

President/CEO

Opened, established and managed the day-to-day operations of the finance

and accounting functions, with direct accountability for budgeting,

forecasting internal controls, risk management, payroll, deferred contract

accounting, operational planning, payables/receivables and

closing/reporting activities. Facilitated CEO reviews of all product

segments and developed product reviews for the entire staff to improve

performance assessments.

* Managed the negotiation of individual contracts for Credit Card,

Consumer Collections, Judgments, Payday Loans, Sales, Mortgage,

Business, and Leases.

* Built and empowered cohesive teams with entrepreneurial spirit and a

drive for performance excellence to support company objectives.

* Formulated aggressive sales strategies, established challenging

performance metrics, and managed 5 Sales Reps and 15 Collection Staff

in the western region

* Created quarterly road maps to profitability, a key element in growing

revenue.

* Implemented and maintained additional marketing policies and

procedures. Analyzed market conditions to target customers and

penetrate accounts.

* Developed and presented effective Collection and Sales presentations

for new and existing accounts.

* Responsible for training of all new and existing employees.

AMERICAN BUSINESS FINANCIAL SERVICES, Bala Cynwyd, PA

1997 to 2001

Senior Vice President

Senior Executive with full strategic responsibility for the strategic

planning, development, operations, for the over $920 million in Mortgage,

Business, and Lease loan portfolios. Maintained complete autonomous

decision-making authority with leadership for a 200+ employee organization.

* Directed all of Loan Servicing including early-stage collections, Loss

Mitigation, Bankruptcy, Foreclosure, Skip Tracing, Legal, and Reo

Departments.

* Developed, lead, and direct the Asset Management Department including

Leasing, Business, and Mortgage Loans.

* Recruited a world-class management team that rapidly operated,

developed, and revamped a strategic corporate policies and procedures.

* Developed and analyze delinquency trends and reports for the President

and outside Investors.

* Transformed the division from 10.33% to 2.97% in delinquency.

* Improved the company's stock price from a 3-year average of $7 to 31$

per share.

CONTIMORTGAGE CORPORATION, Horsham, PA

1996 to 1997

Director of Collections

Assumed leadership with full strategic planning and management

responsibility for the over $50 billion Loan Servicing portfolios. Through

effective identification of trending, strategies, and forecasting tools,

transformed the division from a 30.12% delinquency rate to 6.32%. Managed

a staff of 350+ employee organization.

* Streamlined workflow to ensure effective and timely follow-up on loans.

* Conducted individual and group training for management, supervisory,

and support staff.

* Monitored industry trends to develop appropriate strategies and

forecasting tools.

* Involved with implementation of 100 seat 25 team Auto Dialer System

(Davox).

* Directed multi-million dollar acquisitions.

EARLY POSITION: ROYAL THIFT AND LOAN - VICE PRESIDENT (1992 TO 1996)

Directed strategic/operational planning, forecasting, budgeting, treasury,

cash management, risk management, payables, receivables, capital

investment, credit and closing reporting. Partnered with marketing and

sales to formulate pricing strategies, and developed scenarios for

alternative business strategies for the entire west coast region. Managed

$175 million in total receivables - 75 people including all operations.

Responsible for all areas of collections including all consumer loans,

credit cards, Bankruptcy, Foreclosures, Tax/Impound, Deeds of Trust, First

and Second Lien Holders, and Title 1 Loans.

EARLY POSITION: REGIONAL BRANCH MANAGER (1988 TO 1992)

Promoted to the Regional Manager position within the first seven months of

employment. Recognized as the first person to advance that quickly across

the United Sates. Managed and directed branch operations including credit

card, sales, marketing, real estate, skip tracing and collections for 15

offices with a total staff of 105 people with a portfolio of $12 million in

total receivables. Managed multiple Branch openings or relocations to

include site selection, lease negotiation, selecting and training the new

staff. Recognized for achieving the highest level of production in sales

and the lowest level of reduction in collections.

EDUCATION

Bachelor of Arts - Business Management University of California State

Fullerton, Fullerton, CA

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