Customer Service Sales

**** * **** *** #****, Glendale, AZ ***** 623-***-**** (

*****.*********@*****.***

Diana Gordon

Career Objective

I am seeking an opportunity in which I can fully utilize and express

any or all of my diverse and 24+ years acquired experience of

administrative support, customer service skills, technical background

and creative web knowledge.

Career Experience

11/2010 - 04/2011 GoDaddy.com Scottsdale, AZ

Inbound Sales & Technical Support Specialist

Assist customers via telephone and email with account status, products

(70+) and renewals, troubleshooting, account maintenance and new

purchases

Instructed customers regarding DNS settings, web hosting packages,

email client settings and overall informing customers so they can be

proactive for both personal and business website requirements

Collaborated and communiated closely with other departments (server

support, advanced hosting support, advanced technical support and

dream design) to better serve and resolve customers issues/concerns

during initial telephone call.

03/2010 - 08/2010 TriWest Healthcare Phoenix, AZ

ESR (Enrollment Specialist Representative/Contractor)

Enter military sponsor & family beneficiary entitlement information

into government database

Triage & resort faxes & mail from military sponsors &

family/beneficiaries to proper workbaskets for entitlement processing

Maintain and comply with high security standards regarding

beneficiaries PHI & personal information

09/1994 - 11/2008 Corporate Express Phoenix, AZ

CSR, Team Lead/Supervisor, Sales Assistant, Tech Support, Ebusiness

Specialist

CSR: Phones (orders, pickups, shortages, credits, rebills, account

maintenance)

Team Lead/Supervisor: Oversee team of data entry specialists (Manage

productivity, errors, ongoing training)

Sales Assistant: Multitask special orders, furniture orders, quotes,

sensitive scenarios (customers) for assigned sales reps

Tech Support: Both telephone & online; assisted customers

internal/external troubleshooting login, navigation, browser settings,

etc. (responsible for managing emails/phone calls/live chat)

Ebusiness Specialist: Organized/scheduled appointments for

online/in-person-live trainings, presentations and demonstrations of

Internet ordering system

Consult with internal sales reps and customers regarding focus of

growth of ebusiness % monthly

Gathered and distributed reports on all associates monthly, providing

data with feedback for growth opportunity

Maintained customers custom bulletin pages using Dreamweaver/HTML

hand-coding

Coordinated IT communication (CE requirements) for client (IT)

regarding EDI/B2B implementation/integration

Was available for support and consultation with occasional long

distance traveling required

12/1990 - 09/1994 Glendale Office Supply Glendale, AZ

Print Shop Rep/CSR/Retail Specialist

Print Shop Rep: Took print orders, made copies, collating, binding,

laminating, typesetting, shrink-wrapping, hole punching, etc.

CSR/Retail Specialist: Greet customers and assist in locating in-house

product

Assist with locating and special ordering non-stocked products via

purchase orders

Had to memorize part numbers and prices as we ran the store without

computers for 3 of the 4 years I was there (I gained much product

knowledge which was later very useful to me)

Maintain assigned areas of store (cleaning, stocking, straightening)

Education

Phoenix College / Phoenix, AZ

Interior Design (2005-2006)

Introduction to Interior Design

Auto Cad 105

Glendale Community College / Glendale, AZ

Microcomputer Studies (1989-1991)

General Studies (including Word Perfect, Lotus 1-2-3)

Cortez High School / Phoenix, AZ

General Studies (1990)

General Studies

Skills/Talents

MS Office (Outlook, Excel, Word, Power point & Access)

Macromedia Dreamweaver & Fireworks

HTML hand-coding, some Java Scripting, DHTML & CGI Scripting

Web hosting, Domain Names, DNS, & Email Client Settings

Create spreadsheets, documents, presentations and forms

Data entry, 10-key, telephone, filing, time management

Schedule & conduct webinar meetings/trainings and on-site instruction

Web directory/database management

Great communication & writing skills

Strong customer service / technical support background

Work well with little supervision / self-motivated and highly

organized

Creative, artistic, versatile & innovative

Accomplishments/More About Me

I have used various other applications throughout the years, of which

are too many to name. I am pretty techy without degree or

certification as I am a problem solver, perfectionist and very detail

oriented.

In each of my capacities, from CSR to Supervisor to Help Desk to

Trainer, I have been strongly utilized by each employer, to not only

train new employees, existing employees and management, but to create

the very processes that were much lacking within the departments at

the time of my employment.

Before my position was technical, many co-workers depended on me to

assist with their system or application roadblocks before attempting

to contact IT or helpdesk. Most of the time I was more than able to

remedy the need at hand. I also demonstrated the "how to" for future

reference. I love to share my knowledge with others so this came

natural to me. So Help Desk and Trainer were the evolution my career

path eventually took.

I would like to add that until the past few years, I have never

applied for any job. I was always contacted by someone who heard

about me or remembered me and offered me employment. While even

within a company, I was promoted usually at the suggestion of higher

management. Although not personally very assertive I welcomed the

opportunities when they arose.

I am loyal and have always left at least a 2-week notice (or more). I

am a thorough worker who needs to understand my task in great depth

and that is what gives me the enjoyment and the confidence that I also

seek from daily work that I do.

References

Wayne Hodge / 303-***-**** / *****.*****@*******.*** / Staples Tech

Help Desk Mgr

Linda Lester / 602-***-**** / *************@*****.*** / Former Staples

Sales Rep & Colleague

Dan Cordova / 623-***-**** / ***.*******@*******.*** / Staples HR

Manager

Tracey DesMonie / 262-***-**** / *********@**.**.*** / Former Staples

Ebusiness Specialist & Colleague

Andrew Padilla / 602-***-**** / ********.******@*****.*** / Former

colleague & Friend

Contact this candidate