Customer Service Insurance
Resume:
Churryl Zavier'
***** ***** ***** * San Diego, CA 92128
********@*****.***
Experience:
P&C Licensed with over 17 years experience in different areas of the
insurance industry; Claims dispatcher for 5 states and 14 Field Adjusters,
In House Liability Claims Adjuster (no BI), Claim Rep for Claim Call
Center, Sales Agent/CSR for Personal Lines Insurance, CSR for Commercial
Insurance, Call Center Agent for Personal Lines Insurance. Registered
Nursing Assistant, CPR Certified, AIDS Certified, owned and operated
Residential and Commercial Cleaning Business and operated family owned
restaurant with 17 employees.
Skills:
Fully compatible with the Applied Vision Agency Management System, MS Word,
Excel, Outlook, Fax Advantage.
Professional Experience:
9/2007 to 7/31/09
Century Insurance Services, LLC. 3208 50th St. CT NW. Suite 201 Gig Harbor,
WA 98335 253-***-****
Customer Service Agent/Commercial Lines Unit
*Provide assistance to two producers in the preparation of new business and
renewal submissions, including gathering and organizing information
required.
*In charge of entire renewal process from marketing to binding.
*Worked with carriers such as Liberty Mutual, Zurich N.A, The Hartford,
Liberty NW, Ohio Casualty, Philadelphia, Western National, CIG,
Distinguished Programs and Western National.
*Worked with Non Standard, Surplus Lines and Specialty Brokers such as
AE&S, AMW, BIS, Blackthorn, CBIC,
Crump, Deans & Homer, Griffin, ISG/HBW, Markel, NSM, PIA, Ron Rothert, RPS,
Swett & Crawford, XS Specialty and Worldwide.
*Serviced a book of business with minimum premiums to midsize accounts with
premium up to $150,000.
* Assisted co-worker when she was out of the office with her book of
business which was midsize accounts and higher.
*Specialized in providing all lines of coverage: D&O, EPLI, Employers
Liability, Pollution Liability, Inland Marine, Builder's Risk, General
Liability, Automobile Liability, Property, Umbrella, Crime and Bonds.
* Serviced book of business that consisted mainly of contractors but
included; Sub-Contractors, HOA's, Apartments, Restaurants, Taverns, Office
Buildings.
*Prepared all Summaries and Statement of Values.
*Prepare and present 80%-90% of all client proposals.
*Follow up with underwriters on submissions and participate in premium and
coverage negotiations with insurance carriers; evaluate quotations for
compliance with requested coverage's and client needs.
*Receive phone calls from clients and companies regarding insurance,
claims, or billing problems, and complied with the requests or referred to
the producer, if necessary.
* Explain insurance coverage's and processes to clients.
*Processed insurance binders, invoices and memos to clients and insurance
carriers accurately and in a timely manner.
* Invoiced all premium bearing transactions and notified producer of unpaid
or disputed invoices and audits.
*Bind any additional coverage's as needed for clients, including gathering
the necessary paperwork.
*Reported claims to carriers after gathering all claim information from
clients.
7/2006 to 4/2007
Brown & Brown Insurance 1145 Broadway Suite 700 Tacoma, WA 98402 (253)-396-
5500
Assistant Customer Service Representative/Commercial Lines Unit
*Assisted CSR with job duties such as generating proposals and issuing
certificates and binders.
*Perform numerous departmental assignments for other Account
Representatives such as: reviewing client policies, building client
notebook binders and organizing the policy in the books with labels
accordingly, labeling and addressing of all client policy booklets to be
mailed out to clients in a timely manner, creating new client
marketing/prospect files and assisting them with their renewal files.
* Invoiced all premium-bearing transactions.
*Generate and process change requests and endorsements.
*One of three team members that serviced Weyerhaeuser for certificate
requests.
*Assisted team with copying and scanning of documents.
4/2006 to 7/2006
Brown & Brown Insurance of Arizona, Phoenix Office 2800 North Central Ave.
Suite 1600 Phoenix, AZ 85004 800-***-****
Customer Service Representative/Professional Lines Unit - Dentist's
*Reviewed all renewal submissions for accuracy prior to submitting to
underwriter for quoting.
*Receive phone calls from clients regarding questions about renewal
packets.
*Presented clients with renewal quotations and bound coverage.
11/2004 to 4/2006
Ferguson & Associates 11240 NE State Hwy 104 Kingston, WA 98346 (360)-297-
4844
Customer Service Agent/Commercial Transportation Unit/GL and WC in CA Only
*Worked with carriers such as Great American and the State Fund for Workers
Compensation. Total book of business generated premium of $45,000.
*Worked with only a select group of carriers and MGA's such as Lincoln
General, Swett and Crawford, AMW and Crump for General Liability. Book of
business consisted on minimum premium policies to midsize premiums.
*Follow up with underwriters on submissions and participate in premium and
coverage negotiations with insurance carriers; evaluate quotations for
compliance with requested coverage's and client needs.
*Receive phone calls from clients and companies regarding insurance,
claims, or billing problems, and complied with the requests or referred to
the producer, if necessary.
* Explain insurance coverage's and processes to clients.
*Processed insurance binders, invoices and memos to clients and insurance
carriers accurately and in a timely manner.
* Invoiced all premium bearing transactions and notified producer of unpaid
or disputed invoices and audits.
*Reported claims to carriers after gathering all claim information from
clients.
5/2004 to 11/2004 (Business Sold)
General Insurance 9621 Mickelberry Rd. NW Silverdale, WA 98383 (360)-308-
8008
Personal Lines Agent
*Receive phone calls from clients and companies regarding insurance,
claims, or billing problems, and complied with the requests or referred to
the producer, if necessary.
* Explain insurance coverage's and processes to clients.
*Processed insurance binders, invoices and memos to clients and insurance
carriers accurately and in a timely manner.
*Invoiced all premium bearing transactions and notified producer of unpaid
or disputed invoices and audits.
*Reported claims to carriers after gathering all claim information from
clients.
*Generate Accord Certificates
*Quoted business in WA State for preferred and non-standard lines of
business including Auto, boat, home and motorcycle.
*Processed daily mail for customer accounts and made nightly deposits for
monies collected throughout the day.
3/2001 to 5/2004 (Office relocated to CA)
RV Alliance American 11100 NE 8th St. Suite 900 Bellevue, WA 98004 (800)-
521-2942
Customer Service Agent/Call Center/Specialized in Recreational Vehicle
Insurance
*Managed approximately 35-45 inbound calls per day with approximately15-20
outbound calls per day.
*Quoted and bound insurance for RV's, Auto, Motorcycle, Boat, Home and
Umbrella.
*Resolved customer service issues to ensure customer satisfaction.
*Promoted to a team whose duties were to transition hundreds of customers
from one carrier to another.
10/1998 to 3/2000 (Office was relocated)
The Eve Willett Agency 120 Bethel Ave. Port Orchard, WA 98366 (360)-895-
0783
Customer Service Representative/Farm and Equine
*Obtained P&C License.
*Obtained knowledge with Farm and Equine Insurance.
*Provided assistance to two producers with clerical duties.
*Responsible for creating and updating a procedures manual.
3/1997 to 2/1998 (Claims office was relocated)
Metropolitan Home & Auto 3009 112th Ave. NE. Suite 100 Bellevue, WA 98004
In House Claims Liability Adjuster
*Investigate Insurance Claims that did not include Bodily Injury.
*Determine coverage.
*Set reserve limits.
*Interviewed and obtained recorded statements from insured's, claimant's
and witnesses.
*Drew accident scene diagrams per descriptions from clients via recorded
statements.
*Ordered police reports.
*Determined Liability.
*Determined if possibility of subrogation.
*Negotiate Settlements.
*Authorize claim settlement payments.
*Assisted in generating initial claim reports when volume was high.
6/1992 to 12/1996 (Claims dispatch unit was relocated to San Diego, CA)
GEICO Insurance Claims Dispatch Office 720 Andover Park W. Tukwila, WA
98188
Claims Dispatcher
*Acknowledged and assign claims to 14 adjusters in 5 different states.
*Receive phone calls from clients and companies regarding field adjuster
issues and assisted in resolving issues for adjusters before forwarding
calls to adjusters or supervisors for resolution.
*Solicited Select Repair Shop program to customers when work volume was
high for field adjusters.
*Responsible for data entry for all field adjuster paperwork and claim
checks issued.
Education:
Olympic College - Bremerton, WA - General Studies/Spring 2010
Ridgemont Terrace - Port Orchard, WA - Registered Nursing Assistant, CPR
Certified, Aids Trained Certified April/May 2010
Business Computer Training Institute - Seattle, WA - 300 hrs. of computer &
office training - Certificate 1993
South Kitsap High School - Port Orchard, WA - Diploma 1983
License/Certifications:
Property & Casualty Insurance License
Registered Nursing Assistant,
CPR Certified
Aids Trained Certified
Personal Accomplishments:
Successfully owned and operated a residential and commercial cleaning
business for 8 years.
Successfully operated a family owned Godfather's Pizza Restaurant for 18
months.
ADDITIONAL JOB HISTORY:
Godfather's Pizza Restaurant The Eve Willett Agency
Bremerton, WA - 2000/2001 Port Orchard, WA - 1998/2000
Family Owner/Operator CSR/Farm & Equine
Metropolitan Home & Auto GEICO Insurance
Bellevue, WA - 1997/1997 Tukwila, WA - 1992/1997
In-House Auto Claims Adjuster (NO BI) Personal Lines Auto Damage
Dispatcher
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