Customer Service Representative
Resume:
BIANCA R. BROGGI-DUNN
Tucson, Az 85746
Cell 520-***-****
E-mail **************@***.***
CAREER OBJECTIVE To become part of an organization in the capacity of Computer
Analyst\Specialists Input and Retrieval utilizing my experience. Willing
to learn new programs.
EDUCATION Pima Community College Macomb Community College
Tucson, Az. 85706 Sterling Hgts. MI. 48313
L'Anse Creuse High School
Mt. Clemens, MI. 48043
WORK EXPERIENCE:
March 2011 Arizona Oncology
June 2011 1760 E River Rd
Tucson, AZ 85718
Computer skills in Windows 2010, Microsoft Word, Excel,
PowerPoint 2000, and WordPerfect 9. Data Entry.
(IDX) Medical program for billing/scheduling patients’
appointments. Secretarial duties, printing medical records.
Verifying insurance's, Commercial, HMO's ACCHS, and Private
Ins. speaking with adjusters, verifying benefits co-insurance and
deductible.
October 2008 Auto Zone
February 2010 Cabot, Jacksonville, Pine Bluff, Sherwood
Parts Sales Manager, Customer Service Representative. Assisting
customers
Assisting Managers as cashier, with returns, stocking. Also
assisting managers in setting up displays and new plan o
grams, receiving weekly trucks for stocking.
Opening and Closing Manager, Counting safe and registers. Also
making sure the store is ready for next day of business.
October 2004 AAFES
September 2006 Little Rock Air Force Base
Customer Service Representative. Assisting customers with
scheduling appointments for their vehicles, (oil changes, new tires,
rotating and balancing).
Assisting Managers as cashier, with returns, stocking.
December 1997 Convergys
July 1999 3760 N Commerce Dr. Ste. 160
June 2000 Tucson, AZ 85705
November 2003 800-***-**** Company # 10274
Customer Service Representative, Assisting the client and trying to
serve the customer better, resolving conflicts and issues of the
client or customer whether it be on their telephone services, or
their vehicle payments
In-bound calls for AT&T
In- Bound calls for Chrysler Financial Services
February 1998 PAIN MANAGEMENT SERVICES
June 2002 Tucson, Az. 85724
Computer skills in Windows 2000, Microsoft Word, Excel,
PowerPoint 2000, and WordPerfect 9. Data Entry. Also some
configuration in hardware and problem solving in computers.
Generating forms.
Checking in\out patients in busy medical office scheduling
new\return patients into computer system (IDX) secretarial duties,
printing medical records for office visits\surgical procedures,
placing photos into O.R. dictation (obtain O.R dictation out of
keystone) faxing medical records to referring physicians.
Obtain O.R. procedure authorizations (familiar with ICD9 and CPT
coding).
Verifying insurance's such as Workers' Comp, and Commercial
Ins. speaking with adjusters, verifying benefits. Scheduling O.R’s
(organizing reps and other physicians). Coordinate bed reservation
with hospital admitting (3 day stay for intrathecal trial).
Ordering supplies, gathering patient’s charts for daily
appointments, surgical procedures, and patient conferences and
maintaining patient’s medical records.
November 1996 GRACE REHAB, INC.
October 1997 751 East Nine Mile Road, #2
Ferndale, MI. 48220
Billing insurance companies for rehab services in an outpatient facility,
secretarial duties, verifying insurance's such as Workers' Comp, and
Commercial Ins. speaking with adjusters, verifying benefits for a free
standing facility. Collection on overdue payments from insurance
companies, making arrangements with patients to pay the co-
payments or the deductibles of their policies. ICD9 and CPT coding.
August, 1996 Cottage Hospital
HFHS Rehabilitation HFHS Rehabilitation
Centerline, MI. 43051 Sterling Hgts. MI. 48313
Duties mentioned as above.
April, 1989 Physical Therapy Technician
October, 1992 Henry Ford Hospital GM Rehabilitation
Emissions Bldg., Room S101 HFH Rehabilitation
Engineering Center Saginaw Gear & Axle
Warren, MI. 48090-9060 Detroit, MI. 48212
Assist P.T. and O.T. in treatment of patients in an industrial setting,
also billing, and filing, and documentation, secretarial and clerical
duties.
Special Skills * Trained in all aspects of physical therapy.
* Can operate all medical equipment associated with therapy.
* Medical terminology, secretarial & clerical duties, billing
Directly to Medicare on line (PCACE) and other medical insurance's.
* Bi-lingual English and Romanian
PERSONAL ATTRIBUTES Very motivated and organized. Conscientious and very personal.
REFERENCES Rosie Marquez 520-***-**** #10 or 520-***-****
Wayne Robertson 501-***-**** or 1130 501-***-****
Artemisia Terrazas 520-***-****
Gloria Verdugo 520-***-****
Michael Gomez 520-***-****
Steve Mares 520-***-****
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