Customer Service Administrative Assistant

Gwenn T. Jacobs

**** ********* ***

Colorado Springs, CO 80907

Cell: 224-***-****

***********@*****.***

GwennJacobs@linkedin

CORE COMPENTENCIES

* Excellent Communications Skills * Highly Organized *Dependable * Advanced

Computer Skills

* Detail Oriented * Multi-Tasked and Focused * Highest Integrity and

Confidentiality

CAREER ACCOMPLISHMENTS

Computer Certifications

Advancement into an Executive Role

C-Level Experienced

4M Cost Savings with Stream Line Process

SUMMARY OF QUALIFICATIONS

Meeting and Event Planner; Travel Industry Knowledge

Extensive Computer Skills

Self-Motivated, Organized, Value-Driven Decision-Maker

Kronos Payroll Database Knowledge

Effective Customer Service Abilities, Management and Employee relations

PROFESSIONAL EXPERIENCE

WMS Gaming, Waukegan, IL (Manufacturer of Gaming Products)

Senior Staff Administrative Assistant, Supply Chain and Commercial

Operations, June 2008-Present

ACCOMPLISHMENT: By streamlining our process of tracking serial numbers, it

resulted in a cost savings of 4 million dollars

Exposure and integrity to highly confidential and sensitive information

Prepares Audio, Web, and Video conferencing for multiple locations in the

United States and Internationally

Manages reports in Excel, Word, PowerPoint, Oracle, and Noetix

Coordinates and manages schedules and calendars in Outlook multiple times

daily

Plans and arranges onsite and offsite meetings and departmental events that

include volunteer programs in the community

Secures travel arrangements, including air, hotel accommodations and

vehicle rentals

Prepares expense reports and processes invoices for departments in a timely

manner

Manages vacation schedules and bi-weekly payroll for 65 employees

Schedules interviews and due diligence

Sends out customer surveys to clients monthly and follows-up on their

responses

Works with other Executive Administrators on corporate -wide initiatives

Responsible for ordering office supplies

Baxter Credit Union, Vernon Hills, IL (Banking and Credit Organization)

Executive Administrative Assistant, Human Resources, August 2006-December

2007

Provided dedicated support to Vice-President of Human Resources with

exposure to highly confidential and sensitive information

Coordinated and managed schedules and calendars in Outlook

Meeting and Event planner of onsite and offsite meetings and events

Assisted in the preparation and scheduling of candidate interviews and

served as initial point of contact

Maintained Kronos payroll database for 200 associates bi-weekly, created

excel spreadsheets with employee data

Prepared expense reports and processed invoices for the Human Resources

department

Coordinated travel arrangements, including air, car, and hotel

accommodations

Organized and facilitated perfect attendance, sales and service excellence

award ceremonies, attendees, tuition reimbursement, service anniversaries,

incentives, and coordinated other special events

Gwenn Jacobs

Page Two

Zebra Technologies, Vernon Hills, IL (Manufacturer of Bar-Code Products)

Executive Administrative Assistant to Vice-President of Manufacturing, July

1998-March 2006

Accomplishment: Had a very active part in helping outsource our

Manufacturing Department to China

Provided administrative support for the Vice-President of Manufacturing

Responsible for the daily management of Vice-President's schedule

Prepared executive level PowerPoint presentations quarterly and was

responsible for presenting the presentations to executives

Acted as a liaison between the plant and office of 300 manufacturing

associates

Updated organizational charts and graphs

Arranged extensive domestic and international travel

Scheduled executive meetings, coordinated travel itineraries for four other

executives in company

Organized staff meetings, operational reviews, and onsite and offsite

training classes

Prepared accurate expense reports

Coordinated new manufacturing applicant interviews, background checks, and

drug screenings

Organized new employee orientations for manufacturing associates

Hosted plant tours for vendors and customers

Meeting and Event Planner for award presentations, associate milestone

anniversaries, corporate picnics, annual holiday parties, and large

business luncheons

Copper Canyon, Crystal Lake, IL (Professional Photography Business)

Business Development and Office Administration, February 1997 -January 2006

Accomplishment: Provided creative marketing ideas for Client Services

Planned and worked at Wedding Events and Special Events

Set-up and maintained accounts payable and accounts receivable ledgers

Secured new customers, and developed new business revenue

Coordinated appointments and ordered all business supplies

Created and implemented new marketing ideas, telemarketing programs and

customer service strategies to attract and retain clients

Designed creative wedding albums, marketing brochures, and unique ideas for

commercial customers.

Assisted in personal and commercial photography sittings and shootings

PROFESSIONAL TRAINING

Experienced in Microsoft Office Suite Windows 2007, to include Word, Excel,

PowerPoint, Outlook (XP Operating System)

Internet and Web

Resource Scheduler, Kronos, and Arkadin Conferencing

Resource Scheduler, ERP, PeopleSoft, QuickBooks, and WebEx hosted meetings

Multi-Function Copiers, Networked Printers and Facsimiles

Receptionist and Switchboard

EDUCATION/CERTIFICATIONS/CONTINUED TRAINING

William Rainey Harper College: Psychology and Child Development

College of DuPage; Addiction counseling

American Management Association: Coursework in Partnering with your Boss

Franklin Covey Time Management course

COMMUNITY INVOLVEMENT

United Way Spokesperson

Relay for Life Volunteer

International Medical Missionaries Volunteer

PADS for Homelessness and Food Pantries Coordinator

Guest Services Hospitality Greeter and International Hostess for Leadership

Conferences

Contact this candidate