Customer Service Manager
Resume:
NANCY E. GONZALEZ
**** *. *** ***** **. Apt. C,
Orlando, FL 32809
Phone Number 407-***-****
*************@*******.***
OBJECTIVE: To obtain a position that will allow me to utilize and further develop my communication
and interpersonal skills contributing to the company’s growth.
SKILLS: * Customer Service * Managerial Skills * Key 35+ wpm
* Communication Skills * Supervisory Skills * First Aide/ CPR Certified
* Computer Literate * Bi lingual English/Spanish * Multi line Phone Skills
EXPERIENCE:
Childlife Preschool May 2010 June 2011 Orlando, FL
Head Teacher
Led a classroom of 11 children 2 years of age, created lesson plans, supervised the assistant teacher, and
assured the safety of the children in the playground and classroom. Prepared meals for the children on the
roster.
Superkids Academy March 2010 – April 2010 Orlando, FL.
Teachers Aide
Assisted the head teacher in a classroom of 25 30 children 3 years of age, helped implement the daily lesson
plan, supervised the children in the playground area, helped assure the safety of the children overall.
Enid Originals May 2009 February 2010 Naples, FL.
Self Employed
Making fashion jewelry, personalized originals and reconstruction of jewelry.
US Department of Commerce March 2009 – April 2009 Naples FL
Lister/Enumerator
Mapped properties for the purpose of 2010 census statistics. (Temp. Work)
Salvation Army: Day Care Center May 2007 – February 2009 Naples, FL
Child Care Provider
Led a classroom of 6 children ages 12 24 months, prepared lesson plans and assured the safety of the
children.
Mike Miller Realty, Inc. November 2004 – May 2007 Naples, FL
Receptionist
Updated MLS, Updated/Entered information into CREST, maintained office logs, answered multi line
phone,
greeted customers, ordered office supplies and scheduled showing appointments.
Esperanza Day Services March 1998 September 2004 New York, NY
Community Inclusion Mentor
Attended to the educational needs of 12 mentally challenged individuals, prepared short and long term
Individual Program Plans.
*Held Office Manager position for 1 year.
*Held Group Home Supervisor position for 1 year.
EDUCATION:
International Academy of Design and Technology March 2010 – Present
Course of Study: Interior Design/Bachelor’s of Fine Arts
Trinity College of Puerto Rico September 1995 February 1997 Ponce, PR
Certificate in Secretarial and Word Processing.
REFERENCES: Available upon request
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