Sales Representative Manager

John K. Bennett

**** ******* ***** **, ***** Peters, MO 63376 Phone: 314-***-**** Email: *******@*******.***

Summary of Qualifications

Dependable, hard-working, focused service professional. Detail oriented, organized, and independent.

Team player who enjoys collaborative work environments, but also a determined self-starter. Strong

national account management skills, practiced in transforming vendor/customer relations to that of trusted

business partner. Excellent interpersonal skills, able to build and sustain effective customer and partner

relationships. Focused problem-solver, client-focused, able to work in dynamic environments with

individuals at all levels of an organization.

Professional Experience

04/2005 – present TALX Corporation, A Division of Equifax, Saint Louis, MO

Client Relationship Manager – Strategic Accounts (06/2008 - present)

Responsible for managing key strategic customers, account acquisition, penetration and retention

of Fortune 500 accounts within a multi-million dollar client base. Increased revenue within

assigned accounts by 12% within 1 year. Revenue generation is accomplished through add-on

business, up-selling, cross-selling of other product lines, and fee adjustments. Retention of clients

is accomplished by conducting in-person meetings and presentations to determine client needs;

develop lines of communication between the client and TALX staff; respond to client issues;

resolve client issues; to be visible, accessible and cultivate relationships with clients. Achieved a

customer retention rate of 99%. Led projects to implement new clients as well as internal projects

to increase efficiencies and improve processes.

Client Relationship Manager – Tier 2 Accounts (06/2006 - 6/2007); Tier 1 Accounts (06/2007

- 06/2008)

Leveraged existing relationships across the client and TALX enterprise to elevate client contacts

to C-level contacts. Conducted in-person client meetings to include implementations, workshops,

annual reports, and issue resolution. Negotiated and managed agreements through contract

process. Determined opportunities for generating revenue through program enhancements,

profitability improvement or other product lines. Increased revenue an average of 11% per year.

Achieved a customer retention rate of 99%.

Business Development Representative (04/2005 – 06/2006)

Assisted the Regional Sales teams with the identification and development of new business

opportunities. Coordinated communication with prospective and existing customers to determine

customer needs. Overcame technical and business objections of prospective customers.

Continued

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John K. Bennett

1602 Crimson Hills Dr, Saint Peters, MO 63376 Phone: 314-***-**** Email: *******@*******.***

12/1998 – 04/2005 IKON Office Solutions, Saint Louis, MO

Territorial Sales Supervisor (02/2002 – 04/2005)

Responsible for a team of four representatives with an annual quota of $2.9 million. Negotiated

billing rates with key decision makers in order to maximize profit margins. Determined service

agreement longevity and terms / conditions for proposal presentation.

Inside Sales Representative (12/1999 – 02/2002)

Generated leads for prospective clients to complete intensive cold calling process. Solicited new

prospects and up-sold current customers on all new product offerings. Built lasting relationships to

promote residual business and to generate company referrals.

Geographic Sales Representative (12/1998 – 12/1999)

Cultivated new business through direct mail campaigns and door-to-door company visits.

Educated potential buyers on various products and evaluated customer needs to close sales.

Adhered to and exceeded strict monthly sales quota of $60,000 for twelve consecutive months.

11/1997 – 11/1998 Burrell Behavioral Health, Springfield, MO

Residential Specialist (11/1997 – 11/1998)

Assisted in the supervision, care, and progress documentation of mentally ill patients. Completed

training and certification in CPR, CPI, first aid, and medication administration. Trained all new

employees in compliance with facility and medical regulations.

Education

Graduation 05/1998 Missouri State University, Springfield, MO

Bachelor of Science – Psychology (minors in Criminal Justice and Geography)

Magna Cum Laude Award Recipient

Member of Gamma Theta Upsilon Fraternal Organization

Active Participant in Criminal Justice Society

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