Customer Service Assistant

Eleanor Sheeren

********@*****.***

***** ******** ****, ******, ** 46032

Cell: 317-***-**** Home: 317-***-****

EDUCATION

IUPUI, Indianapolis, Indiana Dec. 2009

Paralegal Certification 3.8 GPA

University of Oklahoma, Norman, Oklahoma May 2007

Bachelor of Arts, International and Area Studies 3.1 GPA

National Merit Scholar, Honor Roll, Cambridge Who’s Who

RELEVANT COURSEWORK

Litigation Torts Property Law Family Law

Contracts Legal Ethics Estate Law Business Law

WORK HISTORY

O’Koon Hintermeister, PLLC

April 2010 to present Legal Assistant

• Handled initial contact with clients

• Proofread and formatted legal correspondence to other attorneys and clients

• Assisted with resolving client requests

• Performed research and follow-up as necessary

• Other duties as assigned, including transcription and preparing bankruptcy consultation

agreements

Allstate Auto Insurance

July 2007 to August 2008 Claims Processing Specialist

• Resolved customer questions and complaints in a fast-paced environment

• Utilized corporate databases to research state regulations

• Ensured that claims were handled according to state law and company guidelines

• Handled confidential client information according to state law and company regulations

• Rewarded for production success including quality customer service and attendance

• Facilitated troubleshooting techniques to solve problems within the claims process

Kelly Services

March 2009 to December 2009 Associate

• Proofread standardized tests for spelling, grammar, and other issues

• Evaluated tests already completed by students grades 4 through 11

• Maintained perfect attendance

University of Oklahoma

August 2005 to October 2006 Cashier (part-time)

• Improved cash-handling technique

• Performed other duties as needed

• Provided excellent customer service

QUALIFICATIONS

Work well independently or within a group Excellent organizational skills

Able to explain complex subjects to clients Spanish (limited fluency)

Strong written and verbal communication skills Typing speed 65-75 wpm

Computer skills including Westlaw, Microsoft Word, Excel, Powerpoint, Outlook

INTERESTS

• Carmel Library volunteer

• Union Board volunteer (#3 volunteer 2 years running)

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