Customer Service Manager

**** * ****** *****, ********, NC *****

252-***-****, Email: ******@**.**.***

Amy Roark

Objective

Seeking a position that will give me the opportunity to advance, learn, and use my

abilities to the full. I am skilled and talented in many areas that I feel could be an asset

to your company.

Functional summary

Motivated, personable business professional, who has worked in different office

environments for the past 27 years. Accustomed to handling sensitive, confidential

records. Diplomatic and tactful with professionals and non professionals at all levels.

Effective communicator who is polished in telephone skills and interacting in a

professional manner with individuals who come into my office. Known for the quality of

my work and timely completion of projects. I have always made myself available to any

type of training that would further advance my job skills and allow me to stay apprised

of the advancement of technology.

office skills summary

General Office Skills

Accounting/Bookkeeping

Customer Service

Written Correspondence

Ten Key

Report Preparation

Typing – (60 70 WPM)

Microsoft Word

Microsoft Excel

Microsoft Access (Basic)

Quick Books (Accounting System)

Lotus Notes

Civil Service Exam 2 areas of completion (7000 series passed) (9000 series

passed)

Employment

[February 2010 Present] Fisher Oil Company

Carolina Pines Fuel Market, New Bern, NC

Manager

Cashier

Maintaining inventory and inventory records

Overseeing store operations

Managing employees and assisting them with questions and store issues.

Daily Reports on cash overages and shortages

Making bank deposits and ensuring that store was equipped with correct change for

weekend work hours.

Maintaining fast and efficient customer service

Restocking and maintaining clean, neat product on shelves and in cooler

[August 2004 Sept. 2009] LA Dept. of Transportation and Development,

Winnfield, LA 71483

Administrative Coordinator 3

Payroll information and recording accurate time

Entrusted with Petty Cash for emergency purchases

Maintaining fast and efficient customer service on complaints

Scheduling and creating accurate records of daily work tasks

Received various training for updated computer technology

Daily entering all information on work details

Other office tasks to maintain an efficient and well working office environment

[July 2008 April 2009] Wal Mart

Winnfield, LA 71483

Cashier

Customer Service

Maintain clean work station

Checking customers purchases accurately

[March 2001 – March 2004] J.K. Martin Pulpwood Co., Inc.

Winnfield, LA 71483

Office Manager/Accounting/Dispatching

Maintaining payroll records and entering employee time accurately

A/R and A/P records

Maintaining accurate banks records which included reconciliation of bank

statements, deposits, loans and etc.

Daily work production reports with full details on tasks completed and remaining

production capacity for each job and each employee

Other office functions to maintain an efficient working office environment

[December 1991 – January 2001] Martin Forest Products Company, Inc.

Winnfield, LA 71483

Accounting/Dispatching/Scaling.

A/R and A/P records

Maintaining all payroll records, entering employee time accurately and producing

payroll checks

Completed financial records for company from bank statement, profit/ loss

documents and working closely with CPA to maintain accurate records

Filling in for absent employees to keep a well run office

Maintaining and reviewing contracts for the company for errors or corrections

Education

[September 2004 – January 2006] LA DOTD TRAINING PROGRAM THROUGH

UNIVERSITY OF NEW ORLEANS Alexandria, LA

Various Computer Courses

Introduction to Windows (April, 2005)

Introduction to Personal Computer File Management (April, 2005)

Introduction to Microsoft Excel (May, 2005)

Introduction to Lotus Notes (May, 2005)

Introduction to Microsoft Word (Dec. 2005)

ISIS Payroll System (July, 2007)

Advanced Word 2003 (Sept. 2007)

Introduction to Microsoft Access (October 2007)

Migrating to Microsoft Outlook (May, 2009)

[2001] HORIZONS

Shreveport, LA

Microsoft Excel

[January 1989 to January 1989 NORTHWESTERN UNIVERSITY

Natchitoches, LA

Computer Skills & Basic Computer Technology

[January 1998 to February 1998] CALVIN HIGH SCHOOL

Calvin, LA

Certificate of Achievement (Basic Computer Operations)

[1981 – 1982] HUEY P. LONG VOCATIONAL SCHOOL

Winnfield, LA

Accounting/Computer Skills/Personnel Skills

References

Brennan Murphy, Parish Superintendent

5963 Highway 167 North, Winnfield, LA 71483

Phone#: 318-***-****

Jerry Martin, Friend

US Highway 84 West, Winnfield, LA 71483

Phone#: 318-***-****, Cell#: 318-***-****

John Brazzelton, Retired Marine Sgt. Major, Landlord

1000 Sunset Drive

Havelock, NC 28532

Phone#: 252-***-****

Contact this candidate