Customer Service Manager
Resume:
K ara Wade Leonards
*** ********* **. *********, ** 70508 5002 H: 337-***-**** C: 337-***-****
************@*****.***
director
Accomplished Director with expertise managing simultaneous projects in support of business operations and
top initiatives. Notable success organizing activities/events, developing comprehensive marketing materials and
managing human resource functions. Recognized for attention to detail, results driven focus and the ability to
streamline office operations.
Career Highlights
Demonstrated expertise using numerous computer applications and a range of office equipment.
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Designed high impact marketing and promotional materials.
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Administered human resource related functions; maintained confidential files.
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Ensured excellence in the development of presentation materials as a skilled writer and editor.
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Collected data and generated comprehensive reports and spreadsheets.
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Drafted and disseminated executive level correspondence.
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Met rigorous timelines in completion of complex administrative projects.
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Interacted with internal and external contacts. Communicated via multi line phones.
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Professional Experience
M ini Me Learning Center – 2010 to present
Director: Oversaw and implemented the daily operations of the center. Monitored all aspects of the daycare
and maintained the best environment for all children and staff. Supervised and implemented programs for all
classes in accordance with the policies and philosophy of the center. Provided support to staff and parents, and
assisted in classrooms as necessary.
Hired, fired, and trained staff according to the Louisiana Child Care Day Care Class B Minimum
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Standards.
Managed employee time sheets and scheduling.
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Attended appeal hearings facilitated by Administrative Law Judges.
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Enrolled clients, and maintained all paperwork on staff and children.
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Followed Department of Public Health guidelines and policies.
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Facilitated emergency evacuation of premises.
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Acadia Parish School Distr ict, Crowley Kindergarten – 2008 to 2010
Early Childhood Special Education Teacher: Met rigorous standards and skillfully engaged students by
creating a structured and highly stimulating learning environment with developmentally appropriate learning
activities. Addressed each students’ unique learning style; emphasized hands on and discovery learning.
Developed and implemented IEPs for developmentally disabled students. Consistently monitored progress to
meet objectives and ensure program efficacy.
Administered assessment evaluations to facilitate entry and exit from the program. Conducted
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developmental profile reevaluations.
Collaborated with speech pathologists, social workers, school psychologists, occupational and physical
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therapists, school administrators and other teachers to ensure student success.
Engaged parents and encouraged involvement through regular consultations.
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Demonstrated the advantages of peer interaction.
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Kara Wade Leonards Page 2 H: 337-***-**** C: 337-***-****
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Professional Experience, Continued
Lafayette Parish School District, Comeaux H igh School – 2000 to 2008
Paraprofessional Special Education: Ensured excellence managing administrative, clerical and instructional
projects in support of the classroom teacher.
Gathered relevant data and maintained all pupil records.
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Played a key role in implementation of IEPs for students.
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Special Population Camp Counselor, Lafayette Consolidated Government, 2001: Planned, produced and
directed recreational activities for the summer youth program involving special needs children.
Eckerd Drug Store – 1996 to 2000
Closing Manager: Met timeline and operational objectives in the completion of top projects. Oversaw a team
of associates and managed scheduling, work assignments and operational activities. Provided outstanding
customer service. Ensured accuracy while administering cash and making deposits. Realized merchandising
and sales objectives.
Achieved high standards to ensure each customer was delighted.
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Liaised with vendors and corporate offices.
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Met store protocols while opening and closing the store.
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Maintained outstanding visual, merchandising and fixture placement standards.
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Ensured accuracy in processing damaged and transferable merchandise.
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Monitored inventories and replenished sales floor. Performed price changes and markdowns.
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K inderCare Daycare – 1994 to 1996
Extended Care and Infant Caregiver: Oversaw young school children and infants. Planned and implemented
a program to engage children.
Education
University of Louisiana at Lafayette, Lafayette, Louisiana
Bachelors Degree, General Studies
Alternative Teacher Education Program – 2010
BGS, Concentration: Behavioral Sciences – 2008
Certifications
Louisiana Department of Education Teacher Certification
Early Childhood Pre K to 3rd Grade – 2013
Early Interventionist – Birth to Five – 2013
Technical Skills
Excel Spreadsheet Assistive Technology
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Microsoft Applications Blackboard
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Childcare Manager Quicken
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