Customer Service Project
Resume:
SAMUEL ADEBOYE OYELOWO
**, ****** ********* ******, ******-LAGOS NIGERIA
E-mail: ***********@*****.***
Career Objective:
To become a seasoned and highly competent professional in my field, using
well-developed technical and interpersonal skills required in delivering
value-added services in a dynamic and pro-active organization.
Summary:
. Presently working as IT-officer at Steve Projects Limited, 2010-Till
Date.(Contract)
. Worked at Gific Printing Solutions Ltd as Sales/IT Support Engineer,
2007-2009.
. Worked for Telecom Answers Associate as a Research Assistant, 2005-
2007.
. Worked in Ministry of Public Utilities Umuahia as a System
Administrator (NYSC), 2004-2005.
. Worked at Phillip Project Centre as Graduate Trainee, 2001-2003.
. Worked at Joint Komputer Kompany Ltd as an Industrial Trainee, 1999-
2000.
Education:
. Graduate of Lagos State University, Ojo-Lagos
. B.Sc in Computer/Electronics Engineering with Second Class lower
degree from period
1995-2001.
Training:
. CCNA - (Bits Consult!)
. Network Security Training -
. Customer Service Training Certificate - (Steve Academy)
Work Experience:
Jan. 2010- Till Date: IT-Officer (Steve Projects Ltd).(On Contract)
Job description:
* Configuring, managing and troubleshooting Microsoft Environment:-
Installing Various Microsoft Operating Systems Like Windows 98, Windows
2000, Windows XP Professional, Windows Vista, Windows 2003 Server,
Windows 2008 Server, Red hat Linux.
* Managing Users, Computers and Groups and Configuring access to shared
folders.
* Implementing, Managing and Maintaining IP Addressing.
* Implementing, Managing and Maintaining Various Services DNS, DHCP etc.
* Planning and implementing an Active Directory Infrastructure.
* Planning and Implementing User, Computer, Group Strategies and OU
structure In Active Directory Environment.
* Planning, Implementing, Managing and Maintaining Group Policies.
* Installing, Configuring and Troubleshooting Exchange Server 2003.
* Management of Email Services
* Management of the company`s Website/Intranet Webpage
* Customer Support Service to Clients
* Maintenance of all IT-hardware/software in the company
* Staff Training
Other Technologies:-
. Radio Frequency-site optimization/analysis
. Telecoms Project Supervision/Management skills
. Installation of Wireless Networks.
. Efficient in Virus Removal procedures.
. Outstanding skills in troubleshooting of Desktop PCs and Laptops.
. Good Knowledge of Backup & Data recovery Technologies.
. Any other duty as assigned by my CEO.
Work Experience:
Oct. 2007- Dec. 2009: Gific Printing Solutions Ltd (contract).
Job Description:
* Setup and prepare equipments for customer demonstrations and evaluations
* Work with customers to ensure their technical needs are fully understood
and meet.
* Develop and maintain a deep technical understanding of solution sets,
architecture and our full product-line.
* Attract, retain and persuade customers to showcase our product and
services at the same time build loyalty.
Work Experience:
April 2005-Sept. 2007: Telecom Answers Associate (contract).
Job Description:
* I carried-out a physical audit/verification of Internet Service Providers
within Lagos-Island Metropolis which involved examination of actual
services offered by operators, point of presence and why there is
remarkable increase in the license issued as opposed to number of actual
operators.
* I produced weekly and monthly progress reports for the overall schedule
to my project supervisor.
* I identified and recommend possible solutions to critical issues being
faced by licensed operators.
* I generated charts & tables using MS-Excel application to indicate spread
and penetration of internet service within the metropolis.
Work Experience:
Feb. 2004-Feb. 2005: Ministry of Public-Utilities, Umuahia. (NYSC)
Job Description:
*Installation of access points for wireless internet access within the
ministry
* I provided user-training & help-desk support to admin. Staffs within the
Ministry.
* Resolves associated software and hardware problems/issues on systems.
Work Experience:
July 2001-June 2003: Phillip Project Centre, Lagos.
Job Description:
* I provided day to day out-door/in-door systems monitoring i.e.
(documentation of alarms on BTS.
* I monitored events, alarms and all activities on site via telemetry.
* I provided daily preparation and distribution of reports as requested by
my NOC Supervisor.
* I Carried-out any other job responsibilities assigned by my NOC
Supervisor.
* I provided support as regard general system/network administration.
ACHIEVEMENTS AND SKILLS:
. Prolific, resourceful, versatile, flexible, charismatic and detail-
oriented.
. Apt to understand new technologies and environment, coupled with
high entrepreneurial spirit.
. High interpersonal skills and passion to learn and increase skills.
. Team player with high integrity, excellent motivational and high-
level relationship management skills
. Professional focus on delivery of superior services and effective
problem solving abilities.
Extra-Curricular Activities: Horse-Riding, Cycling, Playing Chess, Lawn-
Tennis, Swimming.
Personal Details:
Date of Birth : 10th November, 1978
Nationality : Nigerian
State of Origin : Osun State
Marital Status : Single
Sex : Male
Languages Spoken : Yoruba, English
REFEREE:
Available on Request.
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