jessica manriquez
916-***-**** ( *************@*******.***
manager with human resource experience
. Extensive Payroll & Financial Experience - 8 years handling and
managing the accounts receivable process; Reviewed time sheets, wage
computation and other information to detect and reconcile payroll
discrepancies; Processed paperwork for new associates & entered
information into the payroll system
. Extensive Human Resource Experience - 8 years analyzing Human Resource
applicants databases, which resulted in easier access to qualified
candidates; Implemented associate reward program which improved morale by
20%, Knowledgeable and experience with federal, state and local laws
payroll & accounts receivable competencies
- PROVIDED TECHNICAL FINANCIAL - Contacted customers as needed to
ANALYSIS SERVICES IN ADDITION TO resolve issues/concerns and
ROUTINE MONTHLY SERVICES IN THE AREA maintained financial files
OF FINANCE AND ACCOUNTING - Analyzed general ledger accounts
- Ensured accurate and timely to ensure all charges were in the
delivery of billing information to correct area
all customers - Managed data entry for payroll
- Collected data from customers to and reconciliation ensuring all
calculate late payment charges and information was accurate
determine credits, withdrawals and - Received, recorded and cashed
adjustments customer checks into appropriate
- Ensured accurate payroll and bank accounts
attendance, which reduced overtime - Kept track of associates leave
from 60 hours a month to less than 5 time, such as vacation, personal,
hours a month and sick leave for payroll
- Performed collection activities to - Issued and recorded adjustments
include continuous monitoring of to pay related to previous errors
outstanding accounts receivables, or retroactive increases
perform aging of accounts - Proficient with MS Office
receivables, prepare dunning letters applications, PeopleSoft, Kronos,
and making inquiries with customers Learning Management Systems,
on the status of outstanding QuickBooks, OneSource & Internet
accounts receivables
- Record information about financial
status of customers and status of
collection efforts
Professional Experience
EXECUTIVE DIRECTOR 01/2009 TO
06/2011
Brookdale Senior Living, San Jose & Santa Rosa, CA
. Managed the day-to-day operations and financials for a million dollar
community
. Defined and managed the entire operating budget and annual process for
merit increase
. Managed over 120 accounts receivable and payable accounts working
directly with Corporate
Selected Accomplishments
. Achieved 100% occupancy
. Exceeded Net Operating Income by $120,000
General Manager 10/2007 to
01/2009
The Commons at Dallas Ranch, Antioch, CA
. Managed the day-to-day operations of million dollar community
. Researched and respond to inquiries from customers regarding billing
. Trained Business Office Manager on payroll and accounts receivables
Selected Accomplishments
. Increased occupancy from 50% to 80% within 6 months
. Fostered associate commitment to the job by designing and implementing
effective communication process through goal setting, opinion surveys and
performance evaluations
Business Office Manager 01/2005 to
10/2007
Sunrise Assisted Living, Sacramento, CA
. Managed payroll and accounts receivable for multiple communities
. Conducted General Orientation to introduce associates to policies and
procedures
. Managed department budgets to reduce impact to bottom line, managed labor
and expenses
Selected Accomplishments
. Assisted Regional Team with different projects, which helped improve
overall workflow
. Partnered with compliance team to identify and implement quality
assurance through different communities
. Trained new Business Office Managers for different communities
Account Manager 01/2003 to 01/2005
RFJ & Associates, Inc., Sacramento, CA
. Designed, developed, facilitated sales campaign for each new account
. Researched, analyzed, interpreted market data to see where the new
account would be successful
. Interviewed, hired and trained new employees, which became successful in
the company
Selected Accomplishments
. Developed associates' sales skills, which led to having a successful team
. Exceeded quarterly sales goals by $4,000 on a continual basis
Education & Certifications
MASTER OF HUMAN RESOURCES, CHAPMAN UNIVERSITY
Bachelor of Science in Business Management and Marketing, University of
Sacramento
Associate of Arts in Business, Sierra College
Residential Care for the Elderly Certificate
ServSafe Certificate