Sales Customer Service
Resume:
TOM FORD
Libertyville, IL 60048
847-***-**** (H) 847-***-**** (C)
*******@*****.***
PROFESSIONAL SUMMARY:
Driven sales producer with more than fifteen years of experience in:
Account Management Strong Relationship Builder Coach/Mentor
New Business Development Superior Customer Service Profit Focused
Strategic Planning Benchmarking Business Process Improvement
WORK EXPERIENCE:
Director of Sales & Operations - BB Marketing Group 2011- Present
Responsible for generating net new business for the organization and supporting lead generation
programs for account base. Specialized in programs for technology vendors and value-added resellers
and systems integrators.
• Managed lead generation programs including telemarketing and appointment setting
campaigns for multiple technology clients
• Completed cold-calling programs to generate new client appointments resulting in 150%
pipeline growth
• Generated lead lists leveraging third party resources including Jigsaw, InsideView,
Hoovers, Manta and more
• Responsible for lead-to-sales conversion programs
• Managed marketing ROI reporting
Business Development Manager – Kelly Services/Baxter Healthcare Account 2007 - 2011
Responsible for developing new revenue opportunities within organization’s 5 th largest account, which
generates $13M revenue annually in northern Illinois. Specialized in staffing solutions focused in
Engineering, IT, Scientific, Clinical, and Financial services.
• Directly added a pipeline of over $12.5 M in net new orders annually built on cold
calling, networking and long term relationships and referrals.
• Chicago Region Award winner for sales landing the largest new customer 2008 with 60
contractor’s onsite.
• Consulted with client Directors and Vice Presidents to quantify pain points and provide
solutions on how to solve project deadlines.
• Generated 10-12 new sales appointments per week through cold calling, relationship
building and referrals.
• Coached and mentored recruiting staff on processes and customer regulations leading to
more effective and efficient filling of orders and elevating customer satisfaction levels.
• Created custom marketing piece for on-site recruiters to assist with lead generation and
uniformity of message was used as a standard communicating with customers.
• Prepared quarterly reviews and met with customers benchmarking practices, sharing
competitive information, overall satisfaction of contractors, and trends in the
pharma/medical device industry.
• Collaborated with Kelly Healthcare division to help penetrate and land new business in
hospitals and businesses with a need for temporary, temp to hire and permanent
healthcare professionals.
Business Development Manager – Officemax Enterprise Solutions – California 2001 - 2007
Primary responsibilities included acquisition of new customers, contract negotiation, and selling
Technology, Print Document Services, Furniture and Office Products.
• Served as single point of communication as Account Manager for Walt Disney in
Anaheim, California. Managed all aspects of business including, sales, vendor
management and delivery generating over $4.8 million in annual sales.
• Implemented, managed and trained 800 end users as part of the beta site
deployment for the multi-million dollar Walt Disney account.
• Top sales performer: Attained Volume Quota 110% in 2006; 105% in 2004;
115% in 2003; 110% in 2002; 250% in 2001.
• 2006 Inner Circle Award for exceeding revenue and margin quota.
Account Executive – Service Express – Michigan 1999 - 2000
Served as IT sales consultant with a focus on hardware maintenance and software services including new
account acquisition, growth and maintenance; new territory expansion and management; proposal and
solution development; contract terms and price negotiation; and customer service.
• Twice recognized as company Quota Buster for achieving 160% of quota.
• More than doubled customer base in first year, adding 30 new customers.
• New customers accounted for 25% of total branch customers achieved 97%
contract renewal
• Closed Trinity Health Services, the 4th largest account for the Branch.
Account Representative – Pitney Bowes, Inc. – Michigan 1995 - 1999
Responsible for acquiring new accounts; maintaining, growing and reactivating existing accounts;
territory development.
• Managed over 350 accounts including Fortune 100 companies.
• Developed new sales territory, achieving a 10% growth per year.
• Sales Leader of the Month fourteen times based on quota achievement, number of
new accounts and high-end systems sales.
• Received First Honors Award for consistently exceeding high-end systems sales
quota.
• Achieved a 98% lease renewal rate on leased equipment.
EDUCATION:
Bachelor of Science - Business Administration, Marketing Major, December
Western Michigan University, Kalamazoo, Michigan
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