Customer Service Administrative Assistant

ALYSSA HASELDEN

619-***-**** ( Charleston, SC ( ******.*.********@*****.***(

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Administrative Professional

Results oriented team leader with proven success in fostering

productive relationships with senior executives, customers and team

members.

Performs well under all levels of supervision, whether working

independently or with a team.

Proven excellent service skills with the ability to achieve positive

communication with vendors/customers/clients in high-pressure

situations as well as day-to-day business interactions.

Self motivated with an exceptional ability/talent for time management

and multitasking.

Proficient in Lotus SmartSuite, Lotus Notes, Photoshop, Microsoft

Outlook, Word, Excel, PowerPoint, Publisher and Adobe Illustrator CS5.

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EXPERIENCE

Executive Administrative Assistant

2010 -2011 Beneteau USA, (Olsten Staffing) Marion, SC

. Schedule coordination & transcription for the company President

. International travel arrangement and financial reconciliation

. Assistance to Human Resources with coordination of hiring activities

. Manage & respond to customer informational inquiries

. Compile & Analyze customer service rating and manufacturing quality

reports on a consistent basis

. Create/Edit/Produce company newsletter

Administrative Support

2009 RayTech (a division of Raytheon) San Diego, CA

. Calendar coordination for Program Management

. Technical/Administrative support to entire department

. Database management / information tracking

. Event planning and coordination

. Coordinator of all facilities requests, general IT Support, and

structural organization

Program Coordinator

2005 - 2008 Raytheon - Integrated Defense Systems San Diego, CA

. Database management

. Presentation Development

. Major event planning for 300+ employees

. Support to 5+ Program Managers while maintaining alternate roles in

different areas

. Meeting Facilitator (Minutes, Coordination, Support, Action item

agent)

. Raytheon Learning Institutes Training Coordinator

. Preparation of international and domestic travel and financial

reconciliation

. Member of Emergency Evacuation Team

. R6Sigma Certified

. Coordinator for New Hire Orientation

. Employed intensive multitasking skills

. Communication coordination and asset tracking

( Quickly promoted to Program Coordinator position, while maintaining a

collateral role as Administrative Lead.

EDUCATION

Art Institute of Pittsburgh, O.D. Nationwide

Presently Enrolled

San Diego Community College District San Diego, CA

2007-2009

Francis Marion University Florence, SC

2000-2002

*Posses Secret Security Clearance

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