Customer Service Representative

Marlenn Solano

*****A Academy Rd. Philadelphia, PA 19154

215-***-****: *********@*****.***

Objective

To obtain a motivating and challenging position in the administrative field that will allow me to utilize my professional

skills and experience.

Summary

Skilled in general office administration and procedures; highly organized and detail oriented. Able to prioritize,

complete multiple tasks and follow through to achieve project goals with focus and dedication. Ability to communicate

effectively in English and in Spanish; Computer Skills: Microsoft Office w/ Word, Internet, Excel, Outlook

Experience

MediMedia USA Inc. Yardley, PA

CSR I 03/07 to 06/09

Answered inbound calls in a call center environment. Processed orders, prepared correspondence and fulfilled

customer need to ensure customer satisfaction.

Identified, researched, and resolved customer issues using multiple software. Completed reports and call logs

etc.

Dr. James Su New York, NY

Dental Assistant 02/2006 to 04/2007

Assisted Surgeon during surgery. Prepared specific tools for each procedure.

Also sterilized tools; took x-rays and performed all office clerical duties.

Charge.com Fort Lauderdale, FL

Customer Service Representative 04/2004 to 01/2006

Answered inbound calls in a call center environment in support of customer needs. Instructed applicants step

by step in a reassuring manner through the application process.

Answered customer queries, problem solving and provided detailed information on new policies and

procedures etc.

Also performed all office clerical duties such as faxing, coping, scanning, etc.

Femwell Group Health Plantation, FL

Front Desk Coordinator 08/2003 to 03/2004

Coordinated daily session and scheduled appointments.

Answered a heavy volume of calls and assisted patients with all emergency situations.

Updated charts, verified insurance status, collected co-payments and performed all office clerical duties such

as filing, faxing, mailing, coping, etc.

Law Office of Moshe Fuld New York, NY

Reception/ File Clerk 01/01 to 03/02

Created highly effective filing systems, including quick and thorough indexing, making it easy to access

critical information.

Prepared arbitration files for the attorney's and maintained clients files with updated documents.

Answered and screened a high volume of incoming calls and in person inquires from clients and colleagues,

treating each person with respect and provided information and referrals as needed.

Education

Bucks County Community College Newtown, PA

Lincoln Technical Institute Mahwah, NJ

References

Available upon request

Contact this candidate