Manager Customer Service
Resume:
Dennis M. Jozwik
Burr Ridge, IL ************@*********.***
SUMMARY
Supply Chain professional with successful record of accomplishments in
manufacturing, warehousing and distribution in the consumer packaged goods
industry. Experience in cosmetic manufacturing, warehouse operations
management, inventory and material flow systems and equipment, OSHA
compliance, continuous improvement, training, and staff development. Major
strengths include strong hands-on leadership, excellent communication
skills, strong team player, respect for compliance in all regulated
environments, and a passion for accuracy and customer service. Extensive
experience with testing, installing and implementing new inventory
management and distribution systems.
WORK EXPERIENCE
AVON PRODUCTS, INC. Morton Grove, IL
1979 - 2010
Senior Manager - Project Deliver (Zanesville OH Start-up)
2008 - 2010
Project team member for commissioning, operational start-up, and business
migration from two existing facilities to new, 600,000 sq. ft fulfillment
center (Green Site). Highly automated pick/pack/ship order fulfillment
capabilities to support average daily volume of 28,000 orders, 44,000
cartons, 1.6 million pieces. Focused on implementation and user support
for installation of the Warehouse Management System (WMS).
. Developed WMS functional test scripts, executed pre-start-up testing,
coordinated required corrections with software engineers. On-time, or
ahead of schedule, completion rate at 100% .
. Developed and conducted WMS user training classes and one-on-one
"live" training for all functional applications (120 new users).
Successful start-up achieved.
. Conducted extensive training on WMS to JDE Enterprise One interfaces
for key inventory control personnel (5), indentified and resolved
numerous interface issues. Achieved 99% interface accuracy.
. Provided hands-on support and troubleshooting for all system users in
warehouse and order fulfillment operations (approx. 120 people) during
four month start-up period. Users proficient after start-up.
. Led start-up of 2nd shift operation consisting of all new hire
associates (50) and four supervisors. 2nd shift start-up successful
resulting in 75% reduction in overtime hours
. Led Line Change Improvement Team achieving 50% reduction in process
time.
Senior Manager - Project McConnell - North America ERP Implementation
2007 - 2008
Integral member of the ERP Start-up Project Team implementing Oracle J.D.
Edwards Enterprise One System in six separate facilities. Special focus on
learning, testing, user training, implementation, and trouble-shooting in
the two manufacturing sites.
. Led manufacturing teams to re-structure existing processes and
applications to align and interface Legacy systems with Enterprise One
requirements. Application success rate at 100%
. Developed and conducted successful user training for inventory
control, production, quality control, and warehouse personnel in
Morton Grove, IL and Springdale, OH manufacturing facilities.
. Provided eight months of post-implementation support for all users in
both locations. Developed Users to be self-sufficient.
DENNIS M. JOZWIK 708-***-****
Page 2
AVON (cont'd)
Senior Manager - Warehousing 1994 -
2007
Led team of four supervisors, one engineer, and 60 Hourly associates
supporting a 3-shift operation in a fast-paced 30,000 pallet position
warehouse operation (including a 22,000 position AS/RS). Managed $5
million annual operating budget and $3 million annual capital budget.
Provided consistent high-level service to all internal and external
customers. Established and sustained strong partner relationships with
both supplier and customer groups.
. Achieved 20% staff reduction amidst 10% volume increase by adding
automation, WMS improvements, and implementing efficient practices to
streamline material movement.
. Achieved inventory accuracy levels consistently above 99%.
. Achieved high level safety performance record - 3 years with ZERO
accidents by conducting regular safety training and driving a "safety
first" mindset.
. Served as Facility Employee Health and Safety Team (EHS) Chairperson
reducing accident rates by 50% over six years. Represented facility
in any OSHA safety inspections or 3rd party insurance audits.
. Developed several direct reports to move on to positions of greater
corporate responsibility.
Manager - Engineering and Warehousing
1992 - 1994
Led combined Warehousing and Engineering Departments for 2-year period of
decreased production activity. Managed a staff of eight engineers and
supervisors and 95 hourly associates (Mechanics, plumbers, electricians,
contracted security, and warehouse personnel).
Business Unit Leader - Pressed Powder Manufacturing
1990 - 1992
Led cross-functional team in all aspects of manufacturing color cosmetics
from planning, material management, scheduling, mechanical set-up and
support, and packaging schedule execution.
OTHER POSITIONS HELD
Manager - Re-Design Project Team - Avon Morton Grove
1988 - 1990
Manager - Warehouse Operations - Avon Morton Grove 1984 -
1988
Section Manager - Warehouse Operations - Avon Morton Grove
1983 - 1984
Supervisor - Warehouse - Avon Morton Grove
1980 - 1984
Supervisor - Packaging - Avon Morton Grove
1979 - 1980
EDUCATION
Bachelor of Arts, Business Administration Western Illinois University
Macomb, IL
PROFESSIONAL DEVELOPMENT
Global Manager Program Developing Self-Managed Teams
Leadership Development Program Managing Diversity
DISC Personality Types Training KEMPER Safety Mgmt. - OSHA
Compliance
Advanced Financial Management Leading Effective Training
Professional Conduct in the Workplace cGMP Good Manufacturing
Practices
TECHNICAL SKILLS
Manhattan Warehouse Management Systems applications
Oracle JD Edwards Enterprise One - Manufacturing and Inventory Management
applications
Proficient in Microsoft Office applications: Word, Excel, PowerPoint
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