Customer Service Project

Ravi

*** * ****** **., #**** ( Iowa City, IA ****6

425-***-**** ( *******@*****.***

HIGHLIGHTS

. MBA & engineering graduate with international experience in managing

clients and leading cross functional teams.

. 4+ years of IT experience in requirement gathering, data and business

analysis, testing and project management.

. Technical Skills: SQL Server, MySQL, PHP, SAS, VBA, MINITAB, Solver,

C#.Net, VC++.Net, C/C++, CRM, UNIX, Microsoft Office, Excel, Microsoft

Project, Crystal Ball.

EDUCATION

HENRY B. TIPPIE School of Management, The University OF IOWA

Iowa City, IA

Master of Business Administration, Finance, May 2011; GPA: 3.66/4.0;

. Passed CFA Level 1 exam

. Graduate Student Consultant

- Rives Audio Inc: Performed industry analysis, financial valuation and

recommended future growth strategies.

- Eaton Hydraulics: Restructured commodity codification and reduced the

number of commodity codes by 92% that led to effective inventory data

management and streamlined management decision making.

- 3M: Improved supplier management that would reduce costs by minimizing

production disruptions and lost sales.

. Teaching Assistant - Computer Analysis, Department of Management Sciences

Sir M. Visvesvaraya institute of technology

Bangalore, India

Bachelor of Engineering, Computer Science, June 2005, GPA: 3.90/4.0

. Awarded medal for excellent academic performance throughout eight

semesters

. Intern, ACS India Ltd., Bangalore, 2005: Involved in requirement

gathering and intranet web portal development

EXPERIENCE

Breneman Winbush Wealth Management

Jun 2010-May 2011, Minneapolis, MN

Technical Analyst - Intern

. Designed and developed an investment tool based on technical analysis

using Java and Excel which resulted in YTD return of 5.2% with 4% less

volatility compared to the market for Asset Under Management (AUM) of

$2.8 million.

Air BP

Jun 2010-Aug 2010, Iowa

City, IA

MBA Intern

. Performed strategic analysis of Fixed Base Operator (FBO) industry for

the purpose of merger and acquisition.

. Analyzed various FBO deals and designed a Discounted Cash Flow (DCF)

based model for future acquisition decisions.

Wipro TECHNOLOGIES

Module Leader (Client: Verizon Communications)

Jul 2008 - Jul 2009, Irving, TX

. Managed multiple projects simultaneously, such as incorporating new sales

plans for Verizon High Speed Internet into their online retail system,

design and development of a business intelligence system for detecting

consumer behavior, and production support of the existing system.

. Performed detailed analysis of data from multiple sources and integrated

the analysis to determine business impact.

. Timely execution of project with better quality helped in increasing the

customer satisfaction score by 16%.

Test Lead (Client: Microsoft Corporation)

Mar 2008 - Jun 2008, Redmond, WA

. Instrumental in managing smooth transition and knowledge transfer of

testing function from the outgoing vendor.

. Managed client relationship, ensured project continuity and on-time

delivery of project deliverables.

. Directly managed a four member offshore team and introduced process

changes to automate the testing process.

. Successful execution of the project helped in securing contract worth

$1.2 million for Wipro Technologies.

Program Analyst

Sept 2005 - Feb 2008, Bangalore,

India

. Independently handled features of a software dashboard that improved the

e-mail compliance process as mandated by the Sarbanes-Oxley (SOX)

compliance standards.

ADDITIONAL INFORMATION

. Received 'Feather In My Cap' award for excellence in driving a pilot

project for American Greetings at Wipro.

. Received team player award for ensuring better customer service while

working at Verizon Communications.

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