Customer Service Assistant

**** ***** *'Connor Road 469-***-****

Irving, TX 75062 ******.******@*****.***

Profile Summary

Results oriented individual with necessary multi-tasking skills to meet

deadlines. At ease working in a team environment or as an individual

performer. Excellent communicator who can analyze and use appropriate

learning techniques to accomplish various tasks. Utilize creative but

practical approaches to problem solving.

Areas Of Strength

-INTERPERSONAL COMMUNICATION SKILLS -PLANNING AND

ORGANIZATION -PUBLIC SPEAKING

-ANALYTICAL THINKING

-PROBLEM SOLVING

-TEAM BUILDING -MULTI-TASKING

-CULTURALLY SAVVY

-FACILITATION

Education

Texas Christian University, Fort Worth, TX

Bachelor of Science, May 2011

Psychology (Major) - 3.6/ 4.0; Communication Studies (Minor) - 3.81/ 4.0

Awarded Full Tuition Academic Scholarship & Financial Aid (entire

undergraduate program)

Named to Dean's Honor List and Designated a TCU Scholar (Spring 2011)

Experience

TCU PSYCHOLOGY DEPARTMENT FORT WORTH, TX JUNE 2009- MAY 2011

Research Assistant- Participated in 3 projects;

Correlation between Non-Verbal Communication and Personality

The Psychology of Learning

Mentoring

Skills Developed and Honed:

. Ingenious Thinking - while analyzing problems in formulating

experiments

. Team Building - continuously working with other teammates towards an

end objective

. Organization/ Multi-tasking - conducted several experiments while

entering data and performing lab duties

. Computer - utilized Microsoft Word, PowerPoint, and Excel extensively

. Administrative - through grant writing, & data analysis (was given

increased responsibilities and recognition for a job well done)

. Public Speaking - represented TCU and presented research findings at

SRHD Conference

. Innovative Problem-Solving, Prioritization, and Planning.

Achievements:

. Applied and obtained a competitive undergraduate grant of $2,000 from

the Science and Engineering Research Center (SERC)

. Represented TCU at the SRHD Conference (Society for Research in Human

Development)

. Presented research findings at the SERC graduate and undergraduate

research symposium

. Progressed from trainee to overseeing experiments within three months

TCU Athletic Academic Services Office Fort Worth, TX January 2011- May

2011

Athletic Tutor- Using innovative ways to facilitate learning among athletes

Skills Developed and Honed:

. Creative, Outside-The-Box Thinking skills - with innovative teaching

techniques

. Communicative and Patient- through facilitating the learning of

difficult concepts

TCU Recreation Center Fort Worth, TX August 2009- December

2010

Weight Room Coordinator- Overseeing the safety of the Weight Room while

providing customer service

Skills Developed and Honed:

. Customer Service - through resolving complex customer problems

. Interpersonal Communication - between team members and customers daily

Related Coursework

-Comm. In Group Leadership -Organizational Communication

-Non-Verbal Communication

-Organizational Psychology -Social Psychology

-Interpersonal Communication

-Psychology of Motivation -Comm. In Group Discussion

-Behavioral Research

Honors And Awards

. Obtained an undergraduate grant of $2,000 from the Science and

Engineering Research Center (SERC)

. Named to Dean's Honor List and Designated a TCU Scholar (Spring 2011)

. Represented TCU at the SRHD Conference (Society for Research in Human

Development)

. Performance at Carnegie Hall and Bass Hall with TCU Choral Union and

Concert Choral

. High Achievers Concert (singing), best in city in age group - Royal

School of Music, 2003

Leadership

. Assistant Music Teacher at Bishop Cotton Girls School (India) -

oversaw seven classes, each of 130 students

. High School and Middle School- A-Capella team leader for seven years,

various positions of leadership that included class president

. CRU leadership team - hands-on involvement while organizing several

events

Additional Skills

. Language Skills- English (very fluent), French (conversational),

Spanish (basic)

. Culturally aware- Traveled to: Dominican Republic, India, London (UK),

Dubai (UAE), and various states in the USA

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