Customer Service Quality Control

Kerry Streck

**** ******* **** **** ********, CO 80503

Phone H: 720-***-**** C: 303-***-****

Email: ***********@*******.*** LinkedIn: http://www.linkedin.com/pub/kerry-streck/34/575/a2a

Leadership Professionalism Integrity Dependability

OBJECTIVE

To exercise and expand upon my skills and knowledge in:

Accomplished communicator

with demonstrated ability to

Program Management ~ Leadership ~ Customer Service ~ Critical Thinking ~ Team

build and improve upon

Building and Development ~ Training Development and Administration ~ existing partnerships and

Communication ~ Lean Manufacturing ~ Strong Microsoft Office and Desktop teamwork between

managers, peers, and

Computer Skills ~ Extensive Manufacturing and Quality Experience ~ Planning and

subordinates.

Scheduling ~ Data Analysis and Reporting

First-rate customer service

EDUCATION Agile situational assessment

and timely decision making

Regis University and Front Range Community Colleg e

Veracious, accountable, and

professional, yet

Front Range Community College Regis University

approachable with a good

Associate’s Degree in Accounting Bachelor’s Degree in Accounting sense of humor

(Expected Graduation – Fall 2013)

(Graduate 8/8/2011) specializing in

Steadfast and dedicated

Project Management Certification

Quickbooks, Payroll, and Taxes

Certified Enrolled Tax Agent (Expected (Expected Graduation – Fall 2013) Very Rapid Learner

Completion 2012)

Phi Theta Kappa Honor Society 2010 –

2012

RELATED CAREER HISTORY AND PERFORMANCE

Jun ‘07 – Jul ‘09

Reliant Manufacturing Services, LLC

Program Manager – Managed a total of 22 customers, including several multi -million dollar accounts

Customer Complaint Corrective Action Documentation

Created, edited, and closed sales orders

Customer Liaison

Maintained backlog revenue

New product and new customer quoting

Reviewed MRP, Margin and Markup weekly

Customer Complaint/Compliance

Planner/Scheduler – Worked with buyers, manufacturing, and management to ensure smooth manufacturing schedule s

Created, edited, and closed job orders ECO Team

Tracked component shortages Corrected labor errors

Reviewed MRP weekly

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RELATED CAREER HISTORY AND PERFORMANCE (continued)

QA Inspector/SMT Operator – Quality Control/Programmed and operated SMT equipment

Class I, II, III line and final QA inspector DEK, Fuji, X-Ray, and Reflow oven operation

Verified components using meters, AVL’s, and BOM’s DEK and Fuji programming

Verified placement and plarity using schematics Class I – IV soldering

Feb ‘07 – Jun ‘07

Covidien

Production Team Lead – Managed a team of Production Operators on numerous high volume processes

FDA, OSHA, ISO9000 compliance

Coordinated and administered annual training

Tracked, and improved production scrap rates

Managed time cards and time off requests

Supported Lean Manufacturing and Six Sigma

Opened, closed, and maintained shop orders

initiatives

Conflict management and resolution

Monitored and improved first pass yield (FPY)

Quarterly and annual employee review

Apr ’06 – Jan ‘07

Spectralink Inc.

SMT Operator – Programmed and operated SMT equipment

DEK, Siemens, GSM, Reflow oven operator Inventory control and quarterlly audit controller

Class I and II soldering ICT test operator

DEK and Siemens programming

Nov ’05 – Apr ’06

Kelly Services contracted to Hach

QA Inspector/SMT Operator – Quality Control/Programmed and operated SMT equipment

Quarterly Inventory audits

DEK, Samsung, Gemini, Reflow oven operator

QA inspector

Class I, II, a nd III soldering

Kaizen Blitz team member

DEK and Samsung programming

Camalot Adhesive Dispenser operator

Aug ’00 – Oct ‘05

Celestica

Lead Material Controller (LMC) – Multitude of planning, scheduling, logistics, manufacturing, and quality functions

Scheduler and Planner under Master Scheduler

Proto qualification coordinator

Inventory component verification

QSPEC, BPCS, SFDM, NCM, AGILE “Kerry is among the most talented and pleasant individuals I

Created, edited, and closed job orders have ever had the privilege of working with” –JP

Trained in World Class Manufacturing,

Lean and Kaizen Maufacturing, a nd Six Sigma concepts “Kerry has always displayed a high degree of veracity,

Quarterly audit inventory lead integrity, responsibility, and ambition” –CR

Certified Train the Trainer

SMT operator “Kerry possesses a rare blend of strong manufacturing,

QA inspector Class III and Auditor managerial, and customer service skills that make her a

BGA/Pad and trace repair valuable asset to any company” –JS

Solder Class Instructor / Class I, II, III, and IV soldering

Certified fork truck and cherry picker

Trained and supervised a crew of 20

Daily Just-in-time delivery commitment meetings

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