Customer Service Management

ELYSE MARIE WACHENDORF

************@*****.*** ***7 Chowen Ave. S

218-***-**** Minneapolis, MN 55410

Objective

Utilize my knowledge and personal skills as a Transportation Account Manager for C.H. Robinson.

Education

University of Minnesota Duluth-UMD

Bachelor of Arts May 2011

Bachelor of Business Administration May 2011

Major: Organizational Management and International Studies

Organizational Management GPA: 3.45/4.00

International Studies GPA: 3.23/4.00

Awards

College of Liberal Arts Dean’s List, May 2011

Labovitz School of Business and Economics Dean’s List, May 2011

Employee of the Month at Red Lobster, July 2008

UMD Academic Scholarship, September 2007

Kuehn Scholarship to attend a post secondary institution, May 2006

Experience

Server, Red Lobster, Duluth and Bloomington, MN, October 2007-Present

Assist all guests with their questions and needs

Accountable for cash deposits on a nightly basis

Operate point-of-sale and human-resources software each shift

Assist fellow employees and management as needed to ensure optimal service to guests

Perform all duties required on a nightly basis as outlined by management

Always encourage a fun and positive work environment

Collaborate with other members of the Green Team to work on sustainability initiatives

Customer Service, Pioneer RV, Coates, MN, February 2007-September 2007

Schedule recreational vehicles, travel trailers, and tent camper rentals

Instruct customers on proper operation of recreational vehicles

Manage the store as required

Clean and prepare recreational vehicles for the next rental

Provide information to customers on the telephone regarding business operations and procedures

Provided transportation for customers to and from the airport as needed

Activities and Service

Member, Management Club, UMD, September 2010-May 2011

Member, Minnesota Public Interest Research Group (MPIRG), UMD, September 2008-May 2009

Volunteer, Katrina Hurricane victims, New Orleans, LA, May 2007

Traveled to Amsterdam, Brussels, Hong Kong, London, Macau, Paris, Thailand, and Vancouver

Skills and Interests

Spanish-intermediate comprehension level

Open-water scuba diver certified

Interested in books, different cultures, environmental awareness, fishing, gardening, global markets,

hiking, kayaking, life-long learning, scuba diving, swimming, the outdoors, and traveling

References available upon request

Contact this candidate