Customer Service Representative

Stephanie J. Byrd

**** ******** ***

Des Moines, IA 50314

Home Phone: 515-***-****

Alternate Phone: 515-***-****

Email: **********@*****.***

Professional Experience

Kelly Services, Des Moines, IA 01/2011-02/2011

Customer Service (ING)

• Processed participant’s requests via outlook in regards to questions about

online access to their 401k accounts, lost/forgotten passwords and provided

phone numbers for accounts specific questions.

Aerotek Professional Staffing, WDM, IA 03/2009-02/2010

Operations Processor 2 (Wells Fargo Home Mortgage)

• Researching and processing home mortgage loans up for review for loan

home loan modifications and ensuring that the information is correct and

then entering that information into the system for further processing.

Citigroup, Des Moines, IA 07/2006-05/2008

Suspense Processor

• Researching and prepping copies of missing documents to send out ton

home loan recipients requesting signatures on important documents needing

to be returned in order to close/cure accounts. Additional responsibilities

included contacting closing agents and/or insurance companies requesting

copies missing documents.

Manpower, Des Moines, IA 10/2005-07/2006

Suspense Processor (Citigroup)

• Researching and prepping copies of missing documents to send out ton

home loan recipients requesting signatures on important documents needing

to be returned in order to close/cure accounts. Additional responsibilities

included contacting closing agents and/or insurance companies requesting

copies missing documents.

Stephanie J. Byrd

1504 Mondamin Ave

Des Moines, IA 50314

Home Phone: 515-***-****

Alternate Phone: 515-***-****

Email: **********@*****.***

Today’s Office Staffing, Johnston, IA 11/2000-11/2002

Document Prep Specialist (Rain & Hail Insurance)

• Prepared insurance documents for scanning.

Office Team, Des Moines, IA 09/1998-01/1999

Billing Support Specialist (Norwest Home Mortgage)

• Filed home mortgage documents in numerical order and some light data

entry.

Neodata, Des Moines, IA 10/1995-5/1997

Customer Service Representative

• Performed account maintenance

• Verified shipping dates

• Cancelled and/or processed orders

Skills

Proficient knowledge of the following Microsoft Applications:

• Word

• Excel

• Outlook

Contact this candidate