Customer Service Sales
Resume:
Giovanna A. Castillo
Clearwater, FL 33759
*****************@*******.***
Objective:
Seeking a challenging opportunity with a dynamic organization, which rewards commitment to
excellence, and encourages long term career growth.
Skills:
Strong analytical and organizational skills.
Excellent interpersonal skills and office etiquette.
Spanish and English languages spoken clearly and fluently.
Proficient in all Windows operating systems; including Microsoft Word, Excel, Power Point,
Publisher, Lotus Notes, Internet Explorer (for research purposes.)
Familiar with medical terminology.
Education:
Instituto Tecnologico de Santo Domingo (INTEC) Aug 2003-Jan 2007
Bachelor’s Degree- Business Administration
Florida Career College - Nov 2009 - Oct 2010
Medical Assistant Program
GPA- 4.00
Experience:
St. Michael’s Eye and Laser Institute, Nov 10 - Present
Largo, FL
Ophthalmic Technician
History Taking
Basic Skills and Lensometry
a. Measuring and Recording Acuities
b. Color Vision Testing
c. Lensometry
d. Amsler Grid
e. Evaluation of Pupils
f. Keratometry
g. Dilate as appropriate
Instrument Care and Maintenance
a. Aseptic Techniques - Fundamentals of Microbial Control
b. Sterilization
c. Maintenance of supplies and equipment in work area
d. Universal Precautions
Equipment Skills
a. Demonstrates competency in use of ophthalmic instruments and equipment
b. Data is accurate and reproducible
Patient Education
a. Accurately answers patient's and family's questions during the exam process or relates
questions to the physician for further discussion with the patient
b. Provides and explains patient information brochures
c. Acts as physician-patient liaison; takes inquiries, returns telephone calls, prioritizes and triages
all patients as quickly and as completely as possible
d. Secures appropriate consent forms
Ocular Pharmacology
a. Knows types, strengths, actions, and complications of drugs commonly used in the ophthalmic
practice
b. Calls Rx's in to pharmacies as necessary and under physician direction
Clinical Optics - Basic Refractometry
a. Auto-Refraction
b. Advanced Dispensing and Adjusting
Basic Tonometry
a. Applanation
c. Advanced Tonometry - aqueous humor dynamics and glaucoma
Basic Ocular Motility
Visual Field Testing
Clearwater Espacio Development, LLC -June 09 - October 09
Clearwater, FL
Sales Administrative Assistant
Greeting internal/external customers and showing them the Sales Gallery.
Performing daily clerical functions: Phone, Typing, Filing and Customer Service.
Keeping and sending weekly reports of clients.
CCS Medical (Corporate Office) – May 08 / May 09
Call Center / Pharmaceutical Supply Company
Clearwater, FL
Recruiting Assistant / Coordinator – August 08 – May 09
People Strategies and Resources (HR) Dept.
Background and References checks.
Monitoring DFWP (Drug Free Work Place).
Accountable for checking EPLS and OIG searches on recruits.
Generates and send decline letters.
Responsible for maintaining compliance on candidates up to 1 year of working with the company.
Provide parking passes to new hires.
Processes terminations.
Place orders for office supplies, equipment and services.
Support management and staff and assist with major projects.
Receptionist – July 08 – August 08
Greeted internal and external customers.
Managed heavy call volume.
Assisted recruits with application process and administered the Culture Index Survey (Behavioral
and job trait testing).
Kept recruiters schedules with applicants.
Responsible for tracking “call off line” and distributed to appropriate supervisors and managers.
Processed business cards for employees as well as generated access cards for new employees
along with photographs.
PSR Clerical Assistant – May 08 – July 08
Personnel file maintenance (current and termed).
Upgraded office filing system.
Provided new hires with benefits.
Performed daily clerical functions: Phones, Typing, Filing and Customer Service.
Vertigo (Clothing Store) – Jan 2000 / June 2007
Retail
Santo Domingo, Dominican Republic
Store Supervisor
Analyzed sales and wrote quarterly reports.
Supervised a sales staff of 7 associates.
Trained new employees.
Responsible for loss, prevention, inventory control and merchandizing.
Maintained schedules and appointments calendars for entire store staff.
Resolved accounting issues regarding invoices.
Processed accounts payable and payroll sheets.
Oversees and managed all aspects of store operations over the weekends.
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