Customer Service Specialist

Vanessa I. Mendieta

***** ******* ** #**

Hayward, CA 94541

Phone: 510-***-****

************@*****.***

Payroll Support:

Multifaceted, driven and highly-motivated Payroll Specialist with

progressing experience in HRIS seeks a position in Payroll Accounting. 5

year track record of success in the Payroll field has taught me how to

effectively handle multiple priorities while meeting critical deadlines.

. Fluent in Spanish

. Well-Organized and Highly Efficient

. Maintain Consistent Demeanor

. "Business-friendly" Personality

. Focused and Resilient

Professional Experience:

June 2006 Nestle Dreyer's Grand Ice Cream Oakland, CA

To Payroll Specialist

March 2011

Processed and balanced Dreyer's payroll accurately for approximately

1,500 salaried and hourly employees nationwide. Supported field

offices by setting up new hires, terminations, and maintaining

critical personnel data in PeopleSoft system: I-9's, W-4's, 401(k),

benefits, garnishments. Responded to employee verification requests,

wage orders, disability claims.

Helped build collaborative relationship with HR Team by offering

suggestions in meeting deadlines and changing procedures.

Ran weekly Dreyer's AP Downloads on Oracle. Worked one on one with AP

and General Ledger to balance outstanding payroll checks during

month/year end.

Selected Achievements:

. Awarded company's Smart Hire for 2008

. In 2010, successfully helped integrate Dreyer's and Nestle's

payroll.

. Created a Payroll Manual for my department to easily train future

Payroll Specialist.

. After taking a Record Retention seminar, worked with HR to decrease

the amount of stored documents the company had, which lead to an

incredible decrease of off-site storage fees.

June 2002 Macy's West San Francisco, CA

To Customer Service/DKNY Specialist

May 2006

?Provided excellent customer service to all Macy's costumers; highest

ranked in my department.

?Managed and maintained high-volume clothing line along with a

professional buyer. Responsible for choosing the attire for the front

line display; negotiated with sellers for "the best look at the best

price"; coordinated quarterly fashion events which resulted in a 25%

revenue increase.

Education:

City College of San Francisco San Francisco, CA

Degree not earned, Finance

Community Involvement:

?Junior Achievement, Oakland Unified School District

?Youth Mentor, Instituto Familiar de la Raza, San Francisco, CA

?Volunteer at Covenant House: Opening Doors for Homeless Youth,

Oakland, CA

Keyword Summary:

Familiar with Oracle; highly proficient in Microsoft Excel, Word,

Outlook and PeopleSoft.

Contact this candidate