Customer Service Safety

AGNES KONOPKA

SUMMARY OF QUALIFICATIONS

. Playing four years of Division 1 Water Polo has enhanced the following

skills: teamwork, discipline, work-ethic, attitude, aptitude,

communication skills, and leadership skills.

. Getting involved in the NCAA through SAAC has improved my ability to

make decisions, organize others, and get along with different

personalities.

. Being a Water Safety Instructor for the past eight years has taught me

proper customer service by seeking satisfaction from my private

clients.

. Bilingual: Fluent in Polish and English

EDUCATION

Marist College, Poughkeepsie, New York

May 2011

Bachelor of Arts Cum Laude

GPA: 3.5

Major: History

Minor: Psychology

WORK EXPERIENCE

Learn to Swim

2011-Present

Private Swim Instructor

. Worked one-on-one with a wide range of clients on a day to day basis

. Enhanced client's ability to swim, self-confidence, and fitness level

Oakridge Athletic Club

2007-2010

Water Safety Swim Instructor

. Created and executed daily group activity plan

. Worked with up to three clients at a time in the water

Rancho Simi Recreation and Park District

2005-

2010

Water Safety Swim Instructor/ Lifeguard

. Ensured the safety of up to two hundred people at time

. Worked with up to ten clients at a time in the water

. Organized drills and learning techniques for the different levels of

swimmers in one group

COLLEGE ATHLETICS/AFFILIATIONS:

Marist College Water Polo Team

2007-2011

Starting Two Meter

. Two-year starter, team caption and team representative for the Student-

Athlete Advisory Committee (SAAC)

. Dedicated 50 hours a week toward athletic team practices, mentoring,

community service, and travel

. Recipient of an athletic scholarship

. Engaged in a full academic course schedule, 8 consecutive semesters of

15 or more credit hours per semester

Student-Athlete Advisory Committee (SAAC)

Team Representative

. Attend bi-weekly meetings to discuss current issues in athletics and

with the NCAA

. Assist in the organization of community outreach activities for the

student-athletes

. Participated in community service projects such as working to

encourage local children to participate in sports and building their

self-esteem

HONORS / AWARDS

Dean's List

2005-2011

Metro Atlantic Athletic Conference All-Academic Team

2005-2011

Metro Atlantic Athletic Conference First Team

2011

NCAA National Championship Top Eight Tournament

2005-2010

Army Top Scholar Athlete Award

2007

REFERENCES AVAILABLE

3849 Citronella Street ~ Simi Valley, CA 93063~ 805-***-****~

************@*******.***

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