Management Security

Wei-Wei Ho Tel: 408-***-****

Cupertino, CA ***** **.******@*******.***

Professional Profile

High performance, innovative and accomplished Information Technology Professional with 10+ years

of added value in aligning IT organizations with strategy to achieve business objectives. Chief

technology architect/advisor for top management in the high-tech industry. Demonstrated expertise in

developing and implementing infrastructure projects with focus on security, stability, scalability and

sustainability. Hands-on, proficient and well versed in legacy and modern information technologies.

Proven leadership with increased responsibilities, effectively manages organizational changes, mitigates

risk, drives new ideas and provides directions and solutions to deliver results on-time and within budget.

An outstanding relationship builder, skilled at quickly gaining the trust and respect of executives, staff,

strategic partners and users. Team builder, sets challenging goals, targets results, provides leadership

and motivation. Well balanced between ad-hoc versus planned solutions in a dynamic environment.

Core Competencies

IT Vision and Strategy Project Management Staff Management

IT Security Process Improvement OPS Management

Business Continuity Plan Policies/Procedures ITIL Service Management

Budget/Cost Planning Deployments/Migrations Asset Management

Professional Accomplishments

1992 – 2011

Space Systems/Loral

Information Technology Infrastructure Manager

Managed enterprise technology infrastructure design and daily operations in 24x7 production

environment including network systems, computer systems, data center operations and help desk.

Managed multi-million dollar annual budget, Capex and Opex. Overall responsibilities covered all

aspects of IT Infrastructure from design, implementation to operations including data and voice

networks, information security, firewall, IPS/IDS, secured remote site connectivity, DNS/IP

management, messaging and collaboration infrastructure, database administration, data center server

and desktop client standardization, monitoring and management, hardware/software inventory and

compliance, facilities move/add/change and Help Desk. Performed all vendor management, prepared

RFP, SOW, cost and service level agreement (SLA) negotiations.

Achievement Highlights

Participated of developing comprehensive multi-year IT infrastructure roadmap according to

business forecast. The scope included modernizing business collaboration and unified

communications infrastructure; replacing legacy PDMS with PLM, introducing MES solution to

streamline manufacturing process to promote lean manufacturing; re-architecting network

infrastructure design to provide stable and secured data services along with secured mobile

device management capability; increasing virtualization footprint in Data Center to reduce

power consumption, achieve the most efficient use of available system resources along with

creating acceptable disaster recovery process; estimated cost saving of $4M per year.

Performed proof-of-concept and live demonstration in IT lab to senior management team and

business core team members to validate the recommended solutions.

Performed extensive cost, security and performance analysis for the proposed roadmap

solutions between on-premises implementation versus cloud services to facilitate senior

management team to determine the solution that provides the best business benefit value.

Directed business impact analysis, assisted business users to identify the mission critical

applications, developed and proposed IT Business Continuity Plan (BCP) and Disaster

Recovery (DR) Plan for executive team consideration.

Coordinated with business owners to develop data retention and archive policy, implemented

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Wei-Wei Ho 408-***-**** **.******@*******.***

multi-tier backup strategy to provide data protection and efficient data restore.

Re-engineered multiple processes with change/configuration/control management and process

automation to ensure Sarbanes Oxley (SOX) compliance.

Conducted regular security penetration and vulnerability assessments, implemented

remediations to address security risks and safeguard company intellectual property. Enhanced

overall information security design ranging from perimeter to endpoint security control such as

email scanning, NIPS, firewall, web content filtering, HIPS, anti-virus and malware protection

along with enterprise SIEM, document right and data leak prevention integrated with business

process control to meet International Traffic in Arms Regulation (ITAR) compliance.

Implemented specialty network to compartmentalize enterprise environment to protect lab and

manufacturing zones where legacy computers were beyond OS patches and/or A/V protection.

Directed legacy oracle database migration from Oracle 7i-10g to 11R2 with ASM/RAC

technology, upgraded many enterprise applications to improve performance and stability with

near zero downtime; assisted Finance and HR to establish SaaS services with SAS 70 Type II

compliance.

Provided guidance and support to IT Applications staff on all aspects of software development

life cycle (SDLC), ensured the applications running on optimal level by tuning system

parameters such as server, client, network, databases and storage configurations.

Established MPLS WAN, site-to-site VPN and secured web portal to facilitate global business

partners and remote offices communications including supply chain and contract delivery.

Automated workflow to streamline day-to-day operations including software imaging and

desktop PC swap process, reducing processing time from 4 hours per unit to 15 minutes.

Performed network core upgrade; implemented secured wireless network; upgraded fiber

infrastructure to single-mode fiber to improve overall network throughput, increased Internet

bandwidth from 100Mb to 1Gb with only 21.5% cost increase.

Developed and implemented numerous tools to streamline network and system management,

alert and monitoring; maintained and met rigorous 99.99% uptime requirement for both servers

and networks; with 100+ physical servers, 100TB+ storage and 200+ network devices.

Conducted daily ticket review, identified the root causes, developed and implemented multiple

self-services to minimize Help Desk calls. The process resolved 44% issues on initial calls from

35%, tickets closed in 5 days rate improved from 85% to 93%.

Technologies

Microsoft: Active Directory, Exchange, Lync, SharePoint, Office, Project, Visio

Cisco: IOS and CatOS, 6500, 3750, 5300, 5508WLC, ACE, CSS, Nexus, UCS

Network Management: TACACS+, RANCID, Cisco Work, Cisco Network Registrar

System Management: Nagios, Zabbix, MRTG, Cacti, SMS, Altiris, SCCM, SNMP

Inventory Management: OCS Inventory-NG, Altiris, NetDisco

Security: NetScreen, Juniper, IPS/IDS, certificate, Symantec, McAfee ePO, ClamAV, OSSIM

Collaboration Tools: Oracle Collaboration Suite, SharePoint, Lync

Document/Code management: Documentum, SAMBA, SMB, CIFS, CVS, SVN, Bugzilla

User management: Active Directory, OpenLDAP, OID, TACACS+, RSA SecurID

Databases: Oracle Database, MySQL, Microsoft SQL, Postgres SQL

Operating Systems: Microsoft Windows XP, 7; Mac OSX, Linux (various), Solaris 2.x-11

Storages and Backup: NetApp 3040c, 3240c, NetBackup, Back Express (BEX)

Virtualization: VMware ESXi, Microsoft Hyper-V

Help Desk/CRM: Remedy Action Request, NetSuite

Education

Master of Science Electrical Engineering Syracuse University, NY

Bachelor of Science Electrical Engineering National Taiwan University, Taiwan

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