Project Manager Customer Service

Jillian Wahrenbrock

**** ** ******** ****, ***'s Summit, MO 64086

816-***-**** ******************@*****.***

Education:

Truman State University, Kirksville, MO

BS and BA in Economics, BA in Studio Art

Minor in Psychology

Graduation date: May 2004

GPA: 3.56/4.00

Experience:

Project Manager, February 2009 to Present, PlattForm Advertising

Creating and defining the newly created programming project manager

position in order to better provide workflow organization for internal

technical teams

Managing interactive projects from start to finish on a daily, weekly and

monthly basis, exhibiting flexibility and creative thinking in order to

meet the needs of individual clients where necessary

Acting as programming liaison and technical point of contact to facilitate

communication with multiple internal departments on project needs and

updates to ensure all necessary information is provided on work requests

Innovating processes, identifying inefficiencies and adjusting procedures

as needed in order to create more effective workflow

Assessing the workloads and availability of multiple designers, writers,

and developers and organizing work flow based on priority

Negotiating project timelines and urgencies with client service team

members to best meet multiple clients' needs

Scheduling and leading meetings in order to discuss and coordinate the

needs and steps of unique projects

Training fellow teammates in programming processes and procedures

Presentation Specialist, July 2007 to November 2008, American Century

Investments

Created mutual fund presentation PDF files and bound books consistent

with company brand and compliance guidelines to be utilized by

portfolio managers and financial advisors

Coordinated analysts' work requests to create custom charts and graphs

based on mutual fund performance and other stats and modified as needed

to better utilize brand guidelines

Produced professional, custom InDesign handouts for third party and

institutional investors

Guaranteed quality, quick turnaround and accuracy in presentation files,

booklets and handouts

Designed slides and handouts from concept to finished product

Account Representative, August 2006 to July 2007, American Century

Investments

Carried out investors' personal information updates and financial

transaction instructions on mutual fund accounts

Followed up with shareholders when requested or needed, providing

excellent customer service to retail-level investors

Exhibited problem solving and kept up-to-date on the newest processes to

determine the best solution for the customer

Secretary of IT Services, July 2004 to July 2006, Truman State University

Receptionist for main office, greeting, answering phones, as well as

running the campus's primary Scantron test grading system

Organized office documents, records and supplies and processed all

campus IT purchases and shipments

Created and maintained a consistent series of spreadsheets for survey

results, stats and purchases

Completed various projects and tasks as assigned by staff

Graphic Designer (Volunteer), August 2005 to May 2006, Truman State

University

Created all advertising materials for Student Union Programming,

primarily utilizing Photoshop and Wacom tablets

Tailored advertising campaigns to meet the needs of each event

Designed posters, handouts and fliers for student events

Skills:

Project management

Advanced painting, drawing and graphic design experience

Handling production of presentation books, including printing, punching and

binding

Organizing recreational and/or educational events and creating advertising

campaigns for events in a college setting

Editing and proofreading reports, research papers and other documents

Scheduling meetings using Microsoft Outlook

Typing at 70 WPM

Software:

MS Office (Word, Excel, PowerPoint), QuarkXPress, Outlook

Adobe Creative Suite, Adobe Acrobat Pro, HTML, Dreamweaver

Request Tracker ticket system, Visio, basic javascript

DST systems, DK and RT ticket systems, Lotus Notes, SPSS, Presenter

Hardware:

Wacom Intuos3 tablets, 6x8" and 9x12", PC, MAC

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