Customer Service Manager
Resume:
EDGEBROOK #*** 713-***-****
HOUSTON,TX 77034 Fax N/A
WWW.LILBROB4141@G
MAIL.COM
Bruce A. Robinson
Objective Dedicated manager with a strong work ethic and the
ability to build lasting customer relations.
Experienced in operations management, sales, budget
development, staffing, and cost control.
Adept at communicating effectively with customers,
vendors, and staff.
Able to motivate employees to perform their maximum
potential.
Exceptional organizational and planning skills and
also adaptable and enjoying new challenges.
Education [ 1997-2001 ] Mainland High School Daytona
Beach, Fl
[ 2001-2003 ] University of
Houston Houston, Tx
Awards
3yr. Varsity football letterman, Quarterbacks Club
award, received a Football scholarship to
University of Houston for hard work on the football
field. Also made Deans list last semester while at
University of Houston.
[1998-1999] Halifax Hospital Daytona
Work experience Beach
Sterilizer
- Cleaning & sterilizing Hospital instruments.
- Delivered operating tools to different
departments.
- In charge of inventory daily.
[ 1999-2001 ] First Data Communications
Daytona Beach,Fl
Tele communicator Tele Communicator
- Answer incoming calls, assisting customers in
resolving their problem.
- Training new hires as well as supervised in
company meetings.
- Assisted general manager in developing new
procedures and streamlining the system of
the company, including the organization of employee
files.
- Ordered merchandise, products and promoted
business info.
- Supervised employees and provided continuous
training to ensure high quality of great customer
service.
[2002-2004] Papa Johns Pizza
Pearland, TX
Store Manager
- Supervised all employees.
- In charge of payroll &
scheduling week to week.
- In charge of providing great customer service.
- Inventory counts daily as well as money
handling & counting.
[2004-2006] CHANEL BOUTIQUE
Houston,Tx
Lost Prevention
- In charge of all jewelry,
clothing & handbags. (Prices ranging from
$200 to $100,000.00)
- Supervised the Boutique Floor
in decision making.
- Assisted In sales & shipping.
[2006-2010] CONTINENTAL
AIRLINES Humble,Tx
Customer Service Agent
- In charge of loading & unloading of all luggage.
- Marshalling of aircraft with fluorescent wands.
- Pushing aircrafts back & out to runway.
- Communicating with Pilots during pushback.
[2010-Present] FRITO LAY
Webster,Tx
Route Sales Representative
- In charge of ordering & Money handling.
- Loading all product on shelves
- Rotating all product
- Communicating with all store owners & or Management.
- Head of monthly District Meetings.
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