Manager Management

Dale Halterman

SAP Service Delivery Consultant with International Experience

510-***-**** ● ****.*********@*****.***

Curriculum Vitae Synopsis:

Senior business systems IT manager with a technical background with deep international experience;

Scholarship includes MBA degree with emphasis in international business and certification in project

management (PMP);

Direct responsibility for development, implementation and support of large-scale, complex, multi-

national and highly visible systems;

Managed project and support teams of 100+ individuals with budgets exceeding US$7,000,000;

Expert in managing virtual project teams with off-shore resources;

C-level presentation experience with Global 2000 companies;

Heavily recommended by clients and peers.

Professional Experience:

Founder and Managing Consultant, August, 1991 - present

Wumly Consulting Services, Inc., Dublin, California

Total and ultimate responsibility for all aspects of a private consulting firm specializing in the management of

the information resource and business processes within large organizations. Responsibilities included P&L,

client development and relationship management, engagement management, employee/contract labor dispatch

and management, contract negotiation and administration as well as annual achievement of a personal billable

quota. Areas of personal proficiency include ERP applications, corporate governance and controls, project

management, accounting information systems, extensive test and quality assurance (QA) coordination, change

management as well as managed support services for several Fortune 500 ® domestic and international clients.

Recommended on the LinkedIn professional networking site (http://www.linkedin.com/in/DaleHalterman).

Summary of Significant Client Engagements

Role: SAP Update Cutover Manager, 2011

Client: McKesson Corporation. (medical and pharmaceutical distributor, revenue US$112,000M)

Responsibilities included: Engagement highlights included:

IT governance activities surrounding the deployment Developed and managed a 2500+ task implementation

of SAP BI EhP1, SAP ECC EhP4 technical updates plan for two large SAP upgrades and new

and semi-annual software release (FY12R1); development release with no interruption to company

operations and within approved maintenance window;

Coordination with Process Management, Change

Management and SCRUM masters to maintain Cutover plan included minute-by-minute ramp-down,

parallel production and development environments ; ramp-up, rollback sections and mock exercises;

Designed, developed and implemented a transport Coordinated technical and non-technical enterprise-

management plan; wide teams to install and validate updates.

Role: Service Delivery Manager, 2010 - 2011

Client: Recreational Equipment Inc. (outdoor equipment retail cooperative, revenue US$1,500M)

Responsibilities included:

Management of the dispatch, follow-up and Coordination of root cause analyzes as well as

resolution activities of ITIL-defined incidents, implementation of corrective programs or processes;

problems and service requests to on- and off-shore Facilitation of daily incident stand-up turnover session.

functional analysts and technical staffs;

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Dale Halterman

SAP Service Delivery Consultant with International Experience

Engagement highlights included:

Assembled and managed cross-functional action Reduced count and average age of open ITIL -defined

teams to correct application or process critical incidents by 66.2% and 42.7%, respectively over three

failures, especially those which were customer - months in a new SAP installation.

facing or representing high cost;

Role: Project Manager, 2007 - 2008

Client: Santa Clara Valley Transit Authority (public transportation agency, revenue US$365M)

Responsibilities included: Engagement highlights included:

Total product development responsibility for a $7M Immediately assumed the leadership role of the project

effort to retrofit ticket vending machines (TVMs) on an emergency basis without benefit of a complete

platform to accept smart fare technology; knowledge-transfer process;

Strategic, tactical and financial management of a Developed a Steering Committee within the agency to

government project with state, regional, and local advise on issues with broad agency impact;

stakeholders; Championed the project from the conceptual stage

Represented the agency during financial audits through to a functioning prototype;

conducted by state and regional governments; Presented project strategy and status of agency to

Coordinated procurement of material and services Board of Directors and various sub- and advisory

including development of statements of work committees.

(SOW), independent cost estimates (ICE) and

records of negotiation (RON)

.

Role: Project & Service Delivery Manager, 1999 - 2007

Client: Agilent Technologies (electronics manufacturer, revenue US$5,000M)

Responsibilities included: Engagement highlights included:

Design, staff and delivery of managed, multiple- Deep support of enterprise-wide, worldwide order

level support services for day-to-day enterprise-wide fulfillment suite of applications;

order fulfillment (order management, supply chain Design, test and deploy a Y2k retrofit scheme;

management, billing and costing) suite of legacy Euro currency conversion;

applications ( up to 6 resources on-site); Fiscal year end processing;

Management of special projects from conception, Participated in migration of primary ERP from legacy

planning, staffing and completion, often in a matrix application to Oracle;

environment (consultant staff, client staff and client Participation in the establishment of international

offshore partner staff); headquarters in Switzerland;

Escalation management duties including quality Various limited-scope projects related to corporate

assurance and issue resolution responsibilities; mergers and liquidations;

Vendor relationship management including scope Proactively initiated datacenter migration project

containment, statements of work (SOWs) which eliminated 25+ high end servers and over 100

development, vendor performance reviews, status enterprise application installations through redesign of

dashboard reporting, manage service level the IT dataflow and use of off-the-shelf (OTS) and

monitoring and reporting and project budget; freeware products.

Ensured project conformity to general client policies

including Sarbanes-Oxley (SOX), change

management, move-to-production (MTP) and

enterprise resource configuration documentation.

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Dale Halterman

SAP Service Delivery Consultant with International Experience

Role: Integration Test Coordinator, 2007

Client: Novellus Systems (semiconductor industry, revenue US$1,200M)

Responsibilities included: Engagement highlights included:

Full responsibility for the structure and conduct of World-wide rollout of broad-based changes to SAP

the user acceptance test (UAT) effort for a broad R/3 (MM, SD, SM, PP, HR, FA, FI/CO modules);

SAP customization; Developed test plan covering all modules, 3500+ test

Compiled and published quantitative quality and cases over 90 day, three phase testing period;

progress metrics; Regular reporting to project sponsorship and

Planned testing components with application leads management;

and business analysts; Daily contact with client functional (Finance,

Managed team of testers from diverse locations such Manufacturing, Order Management, Quality, Sales)

as Japan, Singapore, Thailand, Germany and the and technical staff.

Netherlands;

Developed defect log and coordinated change

management activities.

Role: Project & Delivery Manager, 1994 - 2003

Client: Hewlett-Packard Company (computing products and services, revenue US$50,000M)

Responsibilities included Engagement highlights included:

Design, staff and delivery of managed multiple -level Integration test coordination and support for an

support services for day-to-day enterprise-wide Asian-language order fulfillment application;

order fulfillment suite (order management, supply Quality manager of enterprise service bus application ;

chain management, billing and costing) of legacy Member of PMO for a Asian/North American supply-

applications ( up to 9 resources on-site); chaining re-engineering project with daily contact

Management of special projects from conception, with offshore contract manufacturing, and client

planning, staffing and completion, often in a matrix procurement and product management personnel;

environment (consultant staff, client staff and client Deep support of enterprise-wide, worldwide order

offshore partner staff); fulfillment suite of applications;

Escalation management duties including quality Implemented Y2k retrofit;

assurance and issue resolution responsibilities; Euro currency conversion;

Vendor relationship management including scope Fiscal year end processing;

containment, statements of work (SOWs) Various limited-scope projects related to corporate

development, vendor performance reviews, status mergers and liquidations.

dashboard reporting, manage service level

monitoring and reporting;

Ensured project conformity to general clie nt policies

including Sarbanes-Oxley (SOX), change

management, move-to-production (MTP) and

enterprise resource configuration documentation.

Role: Pro Tem Director of MIS, 1994

Client: Vivitar Corporation (consumer goods distributor, revenue US$130M)

Responsibilities included:

communication) to ensure uninterrupted operations

Management of all aspects of IT day-to-day

in the Americas region

operations (ERP application, hardware and data

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Dale Halterman

SAP Service Delivery Consultant with International Experience

Engagement highlights included:

Relocation of Americas support center from Los Execution of IT disaster recovery plan.

Angeles to Toronto within 48 hours after destruction

of data center;

Role: MIS Manager, 1991 - 1993

Client: South Australia Brewing Holding Company (household appliance manufacturing, revenue

$100M division; $1,200M corporation)

Responsibilities included: Engagement highlights included:

Total and ultimate responsibility for all aspects of Single vendor outsource contact;

the information resource in a matrix structure Relocation of administrative offices (x2);

reporting to division Vice President of Operations Design and execute financial data transport process

and corporate Vice President of Information from Mitchell Humphrey & Co. to SAP R/2;

Systems; Successful transition to employee staff.

Day-to-day and deep support for APICS (MRP)

application;

Design, deployment and maintenance of point -to-

point data network.

Director of Information Services, August, 1990 - August, 1991

Vivitar Corporation, Chatsworth, California

Total and ultimate responsibility of all phases of the management of the information resource for a $90M

distributor. Supervised a staff of three whose duties included the f ollowing: financial and distribution systems

analysis and programming; computer center operations both locally and in Toronto, Ontario, Canada; HP3000

system management and programming (RPG); hardware and software acquisition and maintenance contract

administration; all phases of personal computer (PC) acquisition and management. Reported to the Executive

Vice President of Finance and Administration.

Data Processing Manager, June, 1987 - August, 1990

American Appliance Mfg. Corp., Santa Monica, California

Total and ultimate responsibility for all phases of the management of the information resource for a $55M

manufacturer. Duties included - but were not limited to - the following: financial (Mitchell Humphrey & Co.)

and manufacturing (in-house) systems anal ysis and programming; database administration; computer center

operations; HP3000 system management and programming (RPG, COBOL); hardware and software

acquisition and maintenance contract administration; remote data communications, local area network (LAN )

and wide area network (WAN) management; PC acquisition, training and implementation; disaster recovery

planning. Reported to the President of the corporation.

Educational Summary:

Master of Business Administration, 2010 Bachelor of Science, Business Administration, 1991

School of Economics & Business Administration W. P. Carey School of Business

St. Mary’s College of California Arizona State University

Moraga, California, United States Tempe, Arizona, United States

Certified Project Management Professional, 2007 Doing Business in Europe Certificate, 2009

PMI PMP #493737, expires November, 2014 Business Engineering School (BES) La Salle,

Project Management Institute Universitat Ramon Llull

Newtown Square, Pennsylvania, United States Barcelona, Catalonia, Spain

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Dale Halterman

SAP Service Delivery Consultant with International Experience

Personal:

Extensive business travel throughout Europe (Germany, France, Austria, Switzerland, Spain, Belgium) and Asia

(Japan, China, Singapore, Philippines, Taiwan, Thailand, Cambodia)

Valid driver’s license

Certified private pilot

Valid passport

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