Medical Human Resources

Susan Dowling

*** ********** ***** ( Ponte Vedra Beach, FL 32082 904-***-****

***********@*****.***

Medical Administrator

OB/GYN... Pediatric... Orthopedic... Hematology & Oncology... Family

Medicine...

Upbeat, conscientious professional with a proven record of performance and

strong communication skills who effectively leverages practical wisdom in

multiple Healthcare environments - expert in Human Resources protocol,

insurance savvy, familiar with Spanish, and knows Florida Laws.

computer proficiency

MS Word, Excel, Windows, Outlook; MSSP (Multipurpose Senior Service

Program) Certified;

Industry-Specific Software including Medic/MISYS and IDX Systems; Internet

Applications

professional affiliations & Community Service

PAHCOM (Professional Association of Healthcare Office Managers),

MGMA (Medical Group Management Association for Office Associates),

Juvenile Diabetes Research Foundation & American Cancer Society

Fundraisers,

Habijax (Habitat for Humanity) & D.C. Cares (Community Volunteering

Program)

professional experience

Caregiver, North Carolina and Florida, 2009 to 2011

. Simultaneously maintained homes and managed the finances of two

households while caring for

an ailing family member. Researched, and ensured the provision of, optimum

medical care.

Presbyterian Hospital/Novant Medical Group, Charlotte, NC, 2007 to 2009

Practice Manager III

. Managed 24 employees of a primary care physician practice and responsible

for daily office operations including physicians' scheduling and patient

flow and satisfaction.

. Activities included nurse management, laboratory, radiology, medical

records, and diagnostics.

. Responsible for account receivables, cash management, and personnel

development as well as

coordinating marketing events.

Integrated Community Oncology Network, Jacksonville, FL, 2005 to 2006

Human Resources Generalist

218 employees and all Human Resources functions from staffing, employee

relations, salary administration, training and development, benefits,

Workers' Compensation, and family medical leave to recruiting. Proposed and

implemented policies and procedures.

. Ensured the integrity and accuracy of all records for group insurance

plans and timely, accurate

pension plan records.

Ponte Vedra Inn & Club, Ponte Vedra Beach, FL, 2003 to 2005

Benefits Coordinator

. Managed the benefits of 500+ employees and coordinated all benefit

payroll deductions.

. Coordinated Blue Cross/Blue Shield, Short-Term Disability, Long Term

Disability, Supplemental Life, Dental, and Cobra plans. Maintained

accurate Leave of Absence documentation.

. Implemented hiring and termination procedures, handled Workers

Compensation and Personal Injury claims, and assisted with all Human

Resources policies and procedures.

. Named "Employee of the Month" by Directors.

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Susan Dowling

231 Clearwater Drive ( Ponte Vedra Beach, FL 32082 904-***-****

***********@*****.***

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professional experience (continued)

Women OB/GYN Physicians Association CHRTD, Washington, D.C., 2001 to 2002

Practice Administrator

. Managed six physician practices with a staff of 20 employees at two

locations.

. Wrote and implemented policy and procedure manuals providing structure,

consistency, and improved employee morale. Implemented new computer system

with Tax ID information.

. Prepared monthly revenue and productivity reports enabling partners'

sound business decisions.

. Coordinated the closing of two offices totaling 10,000 sq. ft. with 20

exam rooms.

. Negotiated medical record storage contract, notified patients and

vendors, and liquidated medical equipment and furniture, on schedule, with

minimal impact on daily operations.

. Researched commercial realtor on new location site as well as

construction companies for build out of new office space and kept all

expenditures within budget.

. Contracted with all vendors regarding new office needs to prevent revenue

loss during transition.

OB/GYN Associates, Silver Spring, MD, 2000 to 2001

Practice Administrator

. Managed six physician practices with 30 employees and annual revenues of

$5+ Million.

. Increased reimbursement rates 8% by researching and negotiating insurance

contracts.

. Oversaw accounts payable, accounts receivable, payroll, hiring, training,

and termination of employees. Implemented new dictation system reducing

monthly overhead expense by 50%.

. Reviewed and prepared medical records to ensure high annual ratings by

medical review board.

. Company research / rate re-negotiations resulted in $50K reduction in

medical malpractice costs.

First Choice Physicians/Metro Pain Clinic-Landover, Rockville, MD, 1998 to

2000

Practice Administrator

. Managed multi-specialty sport and spine rehabilitation facility team of

10 medical professionals and revenues exceeding $1 Million annually.

Developed marketing team and grew practice 25%.

. Oversaw payroll, implemented centralized scheduling, electronic billing,

and Y2K compliance.

. Developed and executed an employee incentive program based on formal

performance reviews and significantly improved productivity and morale.

. Eliminated employment agency fees by directly recruiting, interviewing,

and hiring personnel.

. Trained all new hires to ensure office ran cohesively.

Jefferson Healthcare, Great Valley Health, Exton, PA, 1994 to 1998

Office Manager

. Managed multi-specialty ambulatory facility with revenue in excess of

$200K per month.

. Oversaw daily operations and 25 staff members. Monitored payroll and kept

with budget.

. Reviewed all specialty referrals from primary care physicians to ensure

patient immediate care.

additional relevant experience

Brokerage Firm Assistant: Assisted with insurance presentations and

employee open enrollments.

Hospital X-Ray Department Secretary: Performed clerical tasks and greeted /

assisted patients.

Nursing Home Assistant: Provided general help from organizing arts & crafts

to housekeeping.

education

Mohawk Valley Community College, Utica, NY

Medical Assistant Degree, Medical Secretarial Science Program

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